Reviewers had a great experience with this company. Customers frequently praise the diagnostic tools for being extremely useful, working wonderfully, and offering exceptional performance and great value for everyday automotive use. People also love that the units arrive in a timely manner, boot fast, and make resetting maintenance functions very straightforward and easy.
However, some people mentioned issues with technical support and software updates that sometimes caused unexpected device complications during various complex vehicle repairs. Some reviewers were not happy with missing basic features like the export function, feeling that the locked hardware limitations severely restricted their daily professional work.
I am extremely disappointed with the export function on this device. It completely ruins the user experience. Seriously, how hard can it be to implement something as basic as exporting the scan results to a simple text file that users can actually copy and use?
What makes this even more frustrating is that many users have been reporting the exact same problem for a long time, yet iCarsoft still has not fixed it. This is not some advanced feature request — it is basic functionality that should have worked properly from day one.
Because of this, I cannot and will not recommend this device — or any other iCarsoft product. The lack of attention to such a simple and widely reported issue is honestly unacceptable.
Unfortunately 1 star is as low as I can go they are not worth that. I placed an order for the iCarsoft CR Eagle Diagnostic Tool on 12 February 2026 on iCarsoft-us.com. The order was confirmed the same day, with an expected delivery date of 17 February 2026. A UPS tracking number was provided on 13 February 2026, however, tracking information indicates that the item has remained in Hong Kong and has not progressed since 17 February 2026.
I have contacted iCarsoft’s Sales, Support, and Service departments on multiple occasions. As of today, 24 February 2026, I have not received any response iCarsoft. As the item has not been delivered within the stated timeframe and I have received no communication regarding the delay, I have requested a refund which also seems to of been ignored as no response. ICarsoft actions or lack of them means I have to raise a dispute with PayPal and my Credit Card provider.
I love my icarsoft ❤️🔥🥇💯!!! Icarsoft Ultra P
I take care of 10 different vehicles. I’ve used it to clear codes, diagnose and monitor. It does an excellent job. It’s a fraction of the price of its competitors and the software they provide is way less expensive after my 3 years runs out.
So far, I’ve used it several times and just had to charge it for the first time. I was extremely apprehensive at first but now thrilled
with my decision.
Purchase made to use on 2022 Porsche…product is great/ communication, not so much!
Purchase made to use on 2022 Porsche Panamera. It worked perfectly… my only criticism is that after purchasing from their website the communication for shipping and tracking was non existent. I continually requested tracking… when it was finally sent it indicated that the unit was on my front porch t porch… I’m not that guy to leave negative reviews but needed it said….
MB V3.0 Enhanced version. Purchased to diagnose a fault in the convertible top module of a 1997 Merc SL 500, R129. Worked perfectly.
Certainly the lowest cost scan tool that will diagnose Mercs with the 38 pin connector & requiring Mercedes HHT diagnostic capability.
I had icarsoft2 for my 2017 range rover l405.but it wouldn't reset service light or reset adblue.
I now have new version 4 everything now can reset.very happy with it.
This is my 3rd iCarsoft product. Just purchased the CR Max BT. Fantastic bit of kit. Fast updates via WiFi. Great diagnostic tool. Great customer services too.
Absolute waste of money Icarsoft.com advertised icarsoft Opel v4.0 and stated it would work for my vehicle after giving details of car. The tech team have no clue and they send non applicable updates that actually made the device not able to do any service relearns/resets after they sent them. Not responded to requests to return , ask for multiple logs that they don't read or respond to when sent. I had to get card issuer involved. Avoid this company their products are useless and will just say they will work in order to get you to buy and when you receive it you will be stuck with it. SN PD407025100203
Engineering Critique: iCarsoft is an illogical, closed system with systematic software failure
30 years of mechanical experience - Why I switched from iCarsoft to J2534
As a trained mechanic with 30 years of experience and a daily user of professional equipment like VCDS Pro, I must strongly warn against iCarsoft products based on my recent technical failures.
1. CR MAX: Bricked after update
My CR MAX suffered a "black screen" failure after a standard update. The recovery design is flawed: it requires manual UID codes from system folders that are impossible to read when the hardware is unresponsive. Furthermore, the official "PCClientKits" tool fails with "Can't find you specified soft" despite a correct connection. When contacting their headquarters, I was offered a replacement display for $65, but they refused to guarantee if the mainboard was actually functional. It’s a "pay and hope" support model.
2. CR Plus: Systematic Port Errors
Tested with 4 different cables across 3 computers (Win 10/11), the software consistently fails to initialize the serial port. This indicates a lack of driver maintenance for modern operating systems.
3. Conclusion: Marketing over Mechanics
In my professional opinion, iCarsoft sacrifices software ergonomics and stability for low production costs. I have now switched to an open J2534 PassThru solution for approximately 438 DKK, which offers far more freedom and reliability.
Don't buy locked hardware that can be disabled by a single update.
I bought this OBD II to reset the oil life on my porsche cayenne. The Porsche dealership wants $400 to change oil. One DIY oil change has paid for iCarsoft tool. Haven't tried any of the other features on the iCarsoft tool, but at this point everything else is just a bonus.
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