Hi Gina! We are sorry for the inconvenience. We see you’ve been in touch with our customer service team via email. Please check your inbox to see our latest reply and follow up if you have any further questions or concerns. We would love to make this right for you 🤍
Thank you so much for your kind words! We're delighted to hear that 🤍
L
Louise Glass · 写过 3 条评价 · 已认证 · 体验于 2026-06-24 ·
★★★★★
产品如广告所示
IL MAKIAGE New York 回复2026-08-02
Hi Louise! We appreciate your feedback 🤍 Thank you for shopping with us :)
S
Susan Levin · 写过 2 条评价 · 已认证 · 体验于 2026-08-01 ·
★★★★★
Il Makiage 始终如一的高品质……
Il Makiage 一贯坚持高品质、高服务、高创新。我喜欢他们的产品,也喜欢他们的公司。
IL MAKIAGE New York 回复2026-08-02
Thank you so much for your love and support! We're thrilled to hear you’re enjoying all your products from us. We can’t wait to help you discover even more favorites in the future! 🤍
Hi Michelle, we are sorry to hear you aren't loving the product! Please contact [email protected] explaining your situation and they’d be helpful to provide useful application tips or can provide a better product recommendation suited to your needs.
M
May Hammond · 写过 2 条评价 · 已认证 · 体验于 2026-08-01 ·
★★★★★
我真的很喜欢这里的质量。
我真的很喜欢产品的质量。
IL MAKIAGE New York 回复2026-08-02
Thank you so much for your kind words! We're delighted to hear that. We truly appreciate your support 🤍
Thank you so much for your love and support! We're thrilled to hear you’re enjoying all your products from us. We can’t wait to help you discover even more favorites in the future! 🤍
J
Julie J · 写过 3 条评价 · 已认证 · 体验于 2026-07-31 ·
★★★★★
订购如此简单
订购非常简单。我喜欢免晒美黑乳液。几十年来我尝试过很多方法,这是唯一对我有用的方法!
IL MAKIAGE New York 回复2026-08-03
Thank you so much for the feedback, Julie! We're thrilled to hear you love the Sun Foam—it means a lot to us! 💄🤍
Thank you so much! We're thrilled to hear you love the makeup—it means a lot to us! If you ever need any tips, recommendations, or just want to share your look, we’d love to hear from you! 🤍
C
Christina H. · 写过 2 条评价 · 已认证 · 体验于 2026-08-01 ·
★★★★★
我喜欢可以修改我的发货
我喜欢可以修改我的发货。我只是希望获得有关即将发生的事情和时间的更多详细信息。
IL MAKIAGE New York 回复2026-08-02
Hi Christina! We value your feedback and will share it with the proper teams.
D
DEANNE HATTER · 写过 2 条评价 · 已认证 · 体验于 2026-08-01 ·
★★★★★
很棒的客户服务
很棒的客户服务。 立即解决我的问题
IL MAKIAGE New York 回复2026-08-02
Hi Deanne! We appreciate your feedback 🤍 Thank you for shopping with us :)
Hi Jen, thank you for your feedback! We're always trying to outdo ourselves and appreciate your input. If you have any other concerns, feel free to reach out via email at [email protected] 💌
Thank you so much for your love and support! We're thrilled to hear you’re enjoying all your products from us. We can’t wait to help you discover even more favorites in the future! 🤍
Hi Marlo! We sincerely apologize for any confusion or inconvenience. The “charge” you noticed is actually a pre-authorization—a temporary hold placed by your bank. Please rest assured that you have not been charged for any Try Before You Buy items unless you decide to keep them after your trial period ends.
Pre-authorizations are standard practice used by financial institutions to help secure transactions and ensure funds are available should you choose to keep your product. This process is clearly disclosed before you place your order and further explained in our FAQs.
If you have any additional questions or concerns, our customer service team is happy to help! You can reach them at [email protected].