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旅游度假

Imagine Cruising USA

69 条评价

4.769 条评价
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关于 Imagine Cruising USA

数据更新
网站
imaginecruising.com
分类
旅游度假
所在地
United States · Orlando
状态
待认证
近 12 个月
69 条评价
差评回复率
100%(4/4 条)
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Imagine Cruising USA靠谱吗?

Imagine Cruising USA(imaginecruising.com)在 OK.one 的综合评分为 4.7 分(满分 5 分),基于本站收录的 69 条用户评价,属于旅游度假分类,口碑优秀。好评高度一致,95% 的评价为 4 星及以上;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

G
GM · 写过 2 条评价 · 已认证 · 体验于 2026-07-27 ·

哈利

哈里在英国,在我们的预订过程中知识渊博。 在处理我们的押金之前,他详细解释了我们的行程、费用和航班。 谢谢你哈利!!

Imagine Cruising USA 回复2026-07-27

Thank you for your wonderful review! We are so pleased to hear about your positive experience with Harry. We're glad he was able to assist you so effectively and we will be sure to pass along your kind words.

C
Constance · 写过 3 条评价 · 已认证 · 体验于 2026-07-27 ·

赞恩

赞恩!乐于助人、知识渊博、高效。

Imagine Cruising USA 回复2026-07-27

We are so happy to hear that Zane provided you with such a helpful, knowledgeable, and efficient experience. We truly appreciate your kind words and positive feedback.

C
Carol · 写过 1 条评价 · 已认证 · 体验于 2026-07-24 ·

莎娜很棒

Shayna 很棒,我们的预订代理。到目前为止,一切都非常有条理且内容丰富。

Imagine Cruising USA 回复2026-07-27

We are so glad to hear that your experience has been organized and informative! Thank you for sharing your positive feedback.

R
Romeo R. Fernandezcustomer · 写过 2 条评价 · 已认证 · 体验于 2026-07-23 ·

Imagine Cruise 客户支持提供优质服务

在收到 Cruise Critic 和 Imagine Cruise 的关于日本推出的铁路探索和全包航程(2027 年 4 月 29 日出发)和 2025 年 12 月 12 日的促销信息后,我得到了位于英国伦敦和佛罗里达州奥兰多的 IC 工作人员的出色客户支持,从而获得了预订编号 IMR-00168。 IC 生成了讨论和商定内容的文档。

Imagine Cruising USA 回复2026-07-24

We're so pleased to hear about your excellent experience with our customer support team in both London and Orlando. It's wonderful to know that our team provided clear and helpful assistance throughout your booking process. We appreciate you sharing your positive feedback.

R
Richard · 写过 3 条评价 · 已认证 · 体验于 2026-07-23 ·

费迪南德非常专业

费迪南德非常专业,与我合作很愉快,并且超出了所有人的预期,帮助我为即将到来的日本之旅获得了有利的航班行程。 他很高兴与他交谈,并对他的职位充满热情。 他甚至考虑了适当的停留时间。 就像金发姑娘一样,足够但不要太多。 正好。 费迪南德是贵公司的杰出代表,应考虑担任高级管理职位。 请与公司、他的直接主管,当然还有费迪南德本人分享这篇评论。 谢谢你们,我已经预订了另一趟旅程,主要是因为这种积极的互动。

Imagine Cruising USA 回复2026-07-24

We are so pleased to hear about your exceptional experience and the outstanding service you received. It's wonderful to know that Ferdinand went above and beyond to create a favorable flight itinerary for your trip to Japan, including the perfect layover time. We truly appreciate you recognizing his professionalism and passion. Your kind words about their representation of our company are highly valued, and we will certainly share your feedback with the relevant teams, including his leadership. We are especially delighted to learn that this positive interaction has led you to book another journey with us. Thank you for taking the time to share your wonderful review.

M
Michele Decker · 写过 1 条评价 · 已认证 · 体验于 2026-07-23 ·

很棒的客户服务!

优质的客户服务以及令人惊叹的提示和建议。

Imagine Cruising USA 回复2026-07-24

We're so glad to hear that our customer service and advice were helpful. We appreciate your kind words!

F
Farzaneh · 写过 2 条评价 · 已认证 · 体验于 2026-07-17 ·

他们不诚实

他们不诚实。远离他们的旅行。他们要求支付巨额首付款,且不可退还。

Imagine Cruising USA 回复2026-07-24

Thank you for sharing your feedback. We're sorry to hear about your experience and appreciate your concerns. Our policy regarding the initial payment is clearly outlined in our terms and conditions, which are provided at the time of booking. This policy helps us secure reservations and cover upfront costs. We strive for transparency and honesty with our customers, and we regret that you feel otherwise. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our customer service team at 888-282-5643. We value your input and are committed to improving our services.

P
Pamela Kay Roach · 写过 2 条评价 · 已认证 · 体验于 2026-07-16 ·

对于降低成本非常有帮助……

对于降低适应我们需求的成本非常有帮助。 旅行价格昂贵,但很期待

Imagine Cruising USA 回复2026-07-23

We're glad we could help with your adaptation needs. We hope you have a wonderful and memorable trip!

j
judy · 写过 3 条评价 · 已认证 · 体验于 2026-07-22 ·

预订请求

Ferdanand 接受了我所有的升级请求并执行了它;小时内回复。 周围的代表非常乐于接受。 这是我的第一次预订,但希望不是最后一次。 谢谢。

Imagine Cruising USA 回复2026-07-23

We're so glad to hear you had such a positive experience with Ferdinand and that your requests were handled efficiently. We truly appreciate your kind words and look forward to assisting you again!

V
Vicki Kaufmann · 写过 1 条评价 · 已认证 · 体验于 2026-07-21 ·

友好的工作人员…

工作人员很友好,回答了我所有的问题。

Imagine Cruising USA 回复2026-07-21

We're so happy to hear our staff provided excellent assistance and answered all your questions. We appreciate your kind words!

c
customer John Moore · 写过 1 条评价 · 已认证 · 体验于 2026-07-20 ·

关于航班的错误信息很多……

关于航班和付款的错误信息太多。

Imagine Cruising USA 回复2026-07-22

Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback, as it helps us continue to grow. Regarding the flight information, we understand the importance of having accurate details. We typically advertise vacations up to 18 months prior to departure. During this period, our pricing is based on select airports until flights fall within our system's range. Once we are within 8 to 11 months of departure, we provide specific flight information based on the package. At this stage, if there are any necessary changes regarding location or time frame, we will communicate any potential additional costs prior to confirming and finalizing tickets. If you have any further questions or need assistance, please feel free to reach out. We're here to help!

G
Griffith Holland · 写过 3 条评价 · 已认证 · 体验于 2026-07-21 ·

乔纳森非常乐于助人

乔纳森非常乐于助人,很专业,我们将在以后的旅行中再次使用他。听起来你们组织了一些很棒的旅行

Imagine Cruising USA 回复2026-07-21

We're so happy to hear you had such a positive experience with Jonathan! We truly appreciate your kind words and look forward to helping you plan more awesome trips in the future.

N
Nancy · 写过 2 条评价 · 已认证 · 体验于 2026-07-10 ·

我的询问得到了及时答复

我的询问很快得到了答复。 预订代理知识渊博,乐于助人。

Imagine Cruising USA 回复2026-07-20

Thank you for sharing your positive experience!

w
woody Woodring · 写过 1 条评价 · 已认证 · 体验于 2026-07-16 ·

影像巡航让行程规划起来……

图像巡航使旅行计划变得愉快而无缝。他们总是在 60 秒内接听电话,而且总是愉快而开朗。我喜欢和他们一起工作

Imagine Cruising USA 回复2026-07-20

We are delighted to hear that your trip planning was pleasant and seamless. We always strive to provide excellent and cheerful service, and we're so glad you enjoyed working with us!

M
Maryellen Himell-Ovadia · 写过 1 条评价 · 已认证 · 体验于 2026-07-09 ·

通过 Imagine Cruises 回顾预订流程

7 月初通过电子邮件了解到 27 年 3 月 7 日银海邮轮和 Imagine Cruises 的日本陆地之旅将于 27 月 3 日结束,我通过电话联系 Imagine 以获取更多详细信息。 我立即联系了你们在伦敦的一位优秀代理人乔纳森·吉尔克里斯特(Jonathan Gilchrist),事实证明,在我和我丈夫花了几天时间才最终确定预订决定的过程中,他提供了极大的帮助。收到快速行动所需的所有信息至关重要,因为乔纳森告诉我们只剩下一间高级阳台套房。 他与我们密切合作,通过电话和电子邮件分析航班选择和其他详细信息,同时我自己对航班进行了研究。 得知只有美联航提供从 SFO 飞往京都和东京的直飞航班后,我们独立预订了航班。 根据乔纳森的建议,我们还研究了在游轮结束时增加两晚的想法,以便有更多时间享受东京,我们已经独立这样做了。 乔纳森以非常高效和幽默的方式提供了我们预订后所需的所有信息以及后续文件。不用说,我们非常期待三月的旅行。 虽然这是未来的事情,而且我们对这次旅行的细节发表评论还为时过早,但我们预订了它,因为我们觉得所包含的内容和价格非常有利,而且乔纳森对这次旅行的描述(前一年亲自做过)特别有说服力。 最后一点:我们知道美国办事处刚刚成立,我们在那里的交易有限,但我们确实要感谢凯特琳,当我快速需要一些信息时,她非常乐于助人。

Imagine Cruising USA 回复2026-07-20

We are so pleased to read your wonderful feedback about your recent booking experience with us. It's truly rewarding to know that our team, particularly Jonathan, provided such exceptional and timely assistance in securing your desired suite and helping with your travel plans. We understand how crucial it was to act quickly, and we're glad we could support you through that process. We appreciate you highlighting the helpful advice you received regarding flight options and extending your stay in Tokyo. We are also grateful for your kind words about Katlyn's prompt support. We eagerly anticipate hearing about your trip to Japan next March and are confident you will enjoy the inclusions and value of the tour. Thank you for sharing your positive experience with us.

D
Dark Gable · 写过 1 条评价 · 已认证 · 体验于 2026-07-10 ·

无缝且迄今为止值得信赖。

Imagine Cruising USA 回复2026-07-20

We're so glad to hear you found your experience seamless. Thank you for your wonderful feedback!

L
Larry Gilles · 写过 3 条评价 · 已认证 · 体验于 2026-07-15 ·

竭尽全力提供良好的服务。

当我们通过游轮公司预订时,我们通常没有运气获得好的直飞航班。 想象一下,我们得到了直飞且起飞时间合适的航班。

Imagine Cruising USA 回复2026-07-20

We are delighted we could arrange excellent direct flights with convenient departure times. We appreciate you sharing your positive experience!

M
Maureen · 写过 3 条评价 · 已认证 · 体验于 2026-07-14 ·

轻松预订

与哈里·鲍威尔一起工作非常愉快。 详细了解了旅行的所有细节,确保了很棒的航班,真的很有帮助。 期待我们的挪威假期冒险。

Imagine Cruising USA 回复2026-07-20

We are so pleased to hear that Harry provided such a delightful and helpful experience in planning your upcoming Norway adventure. We truly appreciate your kind words.

A
Avonnia · 写过 2 条评价 · 已认证 · 体验于 2026-07-14 ·

嘉莉很友善

嘉莉很友善,知识渊博,办事效率高。到目前为止,我对所收到的服务印象深刻。

Imagine Cruising USA 回复2026-07-15

We're so glad to hear you had such a positive experience with Kerry! We appreciate your kind words.

c
customer Steve Baker · 写过 4 条评价 · 已认证 · 体验于 2026-07-08 ·

优质的服务

服务非常好,超出预期。在去度假之前进行评论可能还为时过早,但我想感谢这些人安排我长期以来想要的陆地/邮轮假期的方式。 21 天的航班、酒店以及穿越挪威峡湾的 12 天游轮之旅。他们能够实施大量复杂的后勤工作。 一个缺点是文档和确认。在当今世界,有组织犯罪已成为现实,尽职调查要求在每个阶段进行确认。我签署了几份文件,两次,但没有完整记录我所得到的证据。我在没有签署收据的情况下支付了大笔首付款。 在包裹被处理之前,我感觉自己暴露在外。我认为 Imagine Cruise 需要解决这个问题。 也就是说,如果我访问该网站并从他们网站上列出的假期列表中订购,这种情况可能就不会发生。我回复了一则网络广告,一位代理联系了我,促成了这件事。

Imagine Cruising USA 回复2026-07-15

Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that our team was able to set up the vacation you’ve been dreaming of, especially with such intricate logistics involved. Your excitement about the 21-day adventure, including the 12-day cruise through the Norwegian Fjords, truly resonates with us, and we can’t wait for you to embark on this journey! We also appreciate your feedback regarding documentation and confirmation. Your concerns are valid, and we understand how important it is to feel secure and informed throughout the booking process. We are actively working to enhance our communication and documentation practices to ensure that our customers have the peace of mind they deserve. Thank you once again for your valuable insights and for choosing Imagine Cruising. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!