Thank you for your wonderful review! We are so pleased to hear about your positive experience with Harry. We're glad he was able to assist you so effectively and we will be sure to pass along your kind words.
C
Constance · 写过 3 条评价 · 已认证 · 体验于 2026-07-27 ·
★★★★★
赞恩
赞恩!乐于助人、知识渊博、高效。
Imagine Cruising USA 回复2026-07-27
We are so happy to hear that Zane provided you with such a helpful, knowledgeable, and efficient experience. We truly appreciate your kind words and positive feedback.
C
Carol · 写过 1 条评价 · 已认证 · 体验于 2026-07-24 ·
★★★★★
莎娜很棒
Shayna 很棒,我们的预订代理。到目前为止,一切都非常有条理且内容丰富。
Imagine Cruising USA 回复2026-07-27
We are so glad to hear that your experience has been organized and informative! Thank you for sharing your positive feedback.
We're so pleased to hear about your excellent experience with our customer support team in both London and Orlando. It's wonderful to know that our team provided clear and helpful assistance throughout your booking process. We appreciate you sharing your positive feedback.
We are so pleased to hear about your exceptional experience and the outstanding service you received. It's wonderful to know that Ferdinand went above and beyond to create a favorable flight itinerary for your trip to Japan, including the perfect layover time. We truly appreciate you recognizing his professionalism and passion. Your kind words about their representation of our company are highly valued, and we will certainly share your feedback with the relevant teams, including his leadership. We are especially delighted to learn that this positive interaction has led you to book another journey with us. Thank you for taking the time to share your wonderful review.
We're so glad to hear that our customer service and advice were helpful. We appreciate your kind words!
F
Farzaneh · 写过 2 条评价 · 已认证 · 体验于 2026-07-17 ·
★★★★★
他们不诚实
他们不诚实。远离他们的旅行。他们要求支付巨额首付款,且不可退还。
Imagine Cruising USA 回复2026-07-24
Thank you for sharing your feedback.
We're sorry to hear about your experience and appreciate your concerns. Our policy regarding the initial payment is clearly outlined in our terms and conditions, which are provided at the time of booking. This policy helps us secure reservations and cover upfront costs.
We strive for transparency and honesty with our customers, and we regret that you feel otherwise.
If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our customer service team at 888-282-5643.
We value your input and are committed to improving our services.
We're so glad to hear you had such a positive experience with Ferdinand and that your requests were handled efficiently. We truly appreciate your kind words and look forward to assisting you again!
We're so happy to hear our staff provided excellent assistance and answered all your questions. We appreciate your kind words!
c
customer John Moore · 写过 1 条评价 · 已认证 · 体验于 2026-07-20 ·
★★★★★
关于航班的错误信息很多……
关于航班和付款的错误信息太多。
Imagine Cruising USA 回复2026-07-22
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback, as it helps us continue to grow.
Regarding the flight information, we understand the importance of having accurate details. We typically advertise vacations up to 18 months prior to departure. During this period, our pricing is based on select airports until flights fall within our system's range.
Once we are within 8 to 11 months of departure, we provide specific flight information based on the package. At this stage, if there are any necessary changes regarding location or time frame, we will communicate any potential additional costs prior to confirming and finalizing tickets.
If you have any further questions or need assistance, please feel free to reach out. We're here to help!
We're so happy to hear you had such a positive experience with Jonathan! We truly appreciate your kind words and look forward to helping you plan more awesome trips in the future.
We are delighted to hear that your trip planning was pleasant and seamless. We always strive to provide excellent and cheerful service, and we're so glad you enjoyed working with us!
We are so pleased to read your wonderful feedback about your recent booking experience with us. It's truly rewarding to know that our team, particularly Jonathan, provided such exceptional and timely assistance in securing your desired suite and helping with your travel plans. We understand how crucial it was to act quickly, and we're glad we could support you through that process. We appreciate you highlighting the helpful advice you received regarding flight options and extending your stay in Tokyo. We are also grateful for your kind words about Katlyn's prompt support. We eagerly anticipate hearing about your trip to Japan next March and are confident you will enjoy the inclusions and value of the tour. Thank you for sharing your positive experience with us.
D
Dark Gable · 写过 1 条评价 · 已认证 · 体验于 2026-07-10 ·
★★★★★
无缝且迄今为止值得信赖。
Imagine Cruising USA 回复2026-07-20
We're so glad to hear you found your experience seamless. Thank you for your wonderful feedback!
We are so pleased to hear that Harry provided such a delightful and helpful experience in planning your upcoming Norway adventure. We truly appreciate your kind words.
A
Avonnia · 写过 2 条评价 · 已认证 · 体验于 2026-07-14 ·
★★★★★
嘉莉很友善
嘉莉很友善,知识渊博,办事效率高。到目前为止,我对所收到的服务印象深刻。
Imagine Cruising USA 回复2026-07-15
We're so glad to hear you had such a positive experience with Kerry! We appreciate your kind words.
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that our team was able to set up the vacation you’ve been dreaming of, especially with such intricate logistics involved. Your excitement about the 21-day adventure, including the 12-day cruise through the Norwegian Fjords, truly resonates with us, and we can’t wait for you to embark on this journey!
We also appreciate your feedback regarding documentation and confirmation. Your concerns are valid, and we understand how important it is to feel secure and informed throughout the booking process. We are actively working to enhance our communication and documentation practices to ensure that our customers have the peace of mind they deserve.
Thank you once again for your valuable insights and for choosing Imagine Cruising. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!