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旅游度假

Imagine Cruising USA

69 条评价

4.769 条评价
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关于 Imagine Cruising USA

数据更新
网站
imaginecruising.com
分类
旅游度假
所在地
United States · Orlando
状态
待认证
近 12 个月
69 条评价
差评回复率
100%(4/4 条)
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Imagine Cruising USA靠谱吗?

Imagine Cruising USA(imaginecruising.com)在 OK.one 的综合评分为 4.7 分(满分 5 分),基于本站收录的 69 条用户评价,属于旅游度假分类,口碑优秀。好评高度一致,95% 的评价为 4 星及以上;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

D
Deborah Goss · 写过 2 条评价 · 已认证 · 体验于 2026-08-04 ·

预订时的服务很棒

文森特是最棒的。他花了很多时间向我们解释这个小费。 如果没有文森特的知识和经验,我永远不会预订这个小费。想象一下巡航真是太棒了。

D
Danny H · 写过 3 条评价 · 已认证 · 体验于 2026-08-04 ·

我有一个简单而彻底的预订…

我有一个简单而彻底的预订体验。 我刚刚通过电话预订了我梦想的假期之一。代表约翰非常彻底地解释了旅行细节和法律问题。 他的演讲很容易理解,并且回答了我所有的问题。 总体来说是一次很棒的体验。 谢谢

Imagine Cruising USA 回复2026-08-05

We're so happy to hear you had an excellent booking experience for your dream vacation! We appreciate your kind words about John's thoroughness and clear explanations. Thank you for sharing your positive feedback with us.

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-08-05 ·

我觉得安吉在听的时候……

我觉得当安吉在听时,她没有听到我们想要传达的信息。我想她只是想和我们结束。这是我第一次与贵公司合作,我被告知我需要提交额外的押金,这是一个诱饵和开关。与安吉争论后,该帖子被删除。我对航班不满意,合同中告知您最多可以给我两个转机航班。我在任何地方都找不到该信息。

Imagine Cruising USA 回复2026-08-05

Thank you for taking the time to share your feedback. We sincerely apologize for the experience you've had while working with us. It’s important to us that our clients feel heard and valued, and we regret that you felt otherwise. Regarding the additional deposit, we strive for transparency in our processes. As stated in our initial documents at the time of booking, connecting flights are indeed a possibility, as we cannot guarantee the route or carrier until they are within our system's range. The deposit is required because we book from a live environment once flights become available. For your protection as a guest, as well as ours as a tour operator, please note that calls are recorded for quality assurance purposes. This practice helps us improve our service and address any concerns effectively. We understand that travel arrangements can be complex, and we are here to assist you. If you have any further questions or need clarification, please don’t hesitate to call us. We would appreciate the opportunity to address your concerns further and ensure your satisfaction. Thank you again for your feedback.

R
Renu · 写过 5 条评价 · 已认证 · 体验于 2026-08-05 ·

我的销售人员非常乐于助人并且……

我的销售人员非常乐于助人,信息丰富,价格点和行程非常有吸引力。经历了第一次旅行后,我一定会再次选择与该公司一起旅行。 根据服务和响应时间,我会将它们推荐给我的朋友和家人。

Imagine Cruising USA 回复2026-08-05

We are so pleased to hear that you had such a positive experience with our team and found our offerings attractive. We truly appreciate your kind words and are delighted that you plan to travel with us again. Thank you for recommending us to your friends and family!

A
Andrzej · 写过 2 条评价 · 已认证 · 体验于 2026-07-25 ·

及时回复,解决我们的疑虑。

我们的游轮预订几乎没有出现任何问题,但 Imagine Cruise 的工作人员非常乐于助人,及时帮助解决了这些问题。我们非常感谢非常专业和高效的服务。

Imagine Cruising USA 回复2026-08-05

We're happy to hear our team was helpful in resolving the issues with your cruise booking efficiently. We appreciate your kind words about our professional service.

J
Jennifer B · 写过 17 条评价 · 已认证 · 体验于 2026-08-05 ·

正是我想要的

赞恩非常乐于助人,为我计划了两个单独的假期。 我刚刚收到详细信息,这正是我想要的。

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Rosemary F · 写过 5 条评价 · 已认证 · 体验于 2026-07-27 ·

乐于助人的赞恩

赞恩回答了我们所有的问题。 如果他没有立即知道答案,他会快速检查,礼貌地要求我们稍等片刻,然后再告诉我们需要知道的内容。 他竭尽全力找到了合适的航班,然后立即将所有需要签名的信息发送给我们。 谢谢你!

Imagine Cruising USA 回复2026-08-04

We are so pleased to hear about your positive experience with Zane! We always strive to provide excellent service and ensure all questions are answered thoroughly and promptly. We appreciate you sharing your kind words.

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-08-04 ·

优质的客户服务

优质的客户服务。 非常有知识的代表

Imagine Cruising USA 回复2026-08-05

We're delighted to hear about your positive experience with our customer service team. We appreciate your kind words.

T
Tim K · 写过 1 条评价 · 已认证 · 体验于 2026-07-31 ·

预订过程非常简单,而且…

预订过程非常简单和高效。乔纳森对套餐行程非常乐于助人,知识渊博,并为决策提供指导。唯一的缺点是阅读法律免责声明并跟上这些细节,但我能够自己阅读。期待我们的旅行。

Imagine Cruising USA 回复2026-07-31

We're so glad to hear our booking process was easy and efficient for you, and that Jonathan provided helpful, knowledgeable guidance. We understand that reviewing legal disclaimers can be a bit tedious, and we appreciate your understanding. We are truly looking forward to your trip as well!

M
Michael Guidry · 写过 2 条评价 · 已认证 · 体验于 2026-07-31 ·

我的经纪人

我的经纪人文森特·尼古拉斯非常棒! 他解释了每一个细节,祝您预订体验愉快! 我们迫不及待地期待明年的日本 26 天冒险之旅! 凯莉·吉德里

Imagine Cruising USA 回复2026-07-31

We're so glad to hear you had such a fantastic booking experience and are excited for your upcoming adventure! We appreciate your kind words.

F
Francis Bercher · 写过 1 条评价 · 已认证 · 体验于 2026-07-30 ·

乔纳森对我的需求非常敏感。

非常满足我的需求。

Imagine Cruising USA 回复2026-07-31

We are so happy to hear that we were able to meet your needs effectively. Thank you for your kind words!

L
Lisa · 写过 2 条评价 · 已认证 · 体验于 2026-07-24 ·

客户服务非常好!

Imagine Cruising USA 回复2026-08-03

We are so happy to hear that our customer service team was excellent. We appreciate your kind words!

S
Stephen · 写过 2 条评价 · 体验于 2026-07-31 ·

文森特非常出色

文森特非常出色。 他有一个很棒的客户至上 的态度。 他让这次经历变得愉快,知识渊博,并尽一切努力满足我们的需求。

Imagine Cruising USA 回复2026-08-03

We are delighted to hear about your excellent experience with Vincent. It's wonderful to know his dedication to customer satisfaction made a positive impact.

a
acetheone · 写过 5 条评价 · 已认证 · 体验于 2026-07-23 ·

代理非常有风度&…

代理人非常风度翩翩且彻底地解释了整个套餐。 我们已经等不及我们的旅行了!

Imagine Cruising USA 回复2026-07-30

We're so glad our agent provided a thorough explanation and made you excited for your trip! We appreciate your kind words.

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-07-28 ·

聪明的人在以下情况下会成为伟大的合作伙伴:

聪明的人在处理复杂的旅行安排时是很好的合作伙伴!

Imagine Cruising USA 回复2026-07-30

We're happy to hear we could assist with your complex travel arrangements. We appreciate your kind words!

T
Thomas · 写过 2 条评价 · 已认证 · 体验于 2026-07-30 ·

赞恩做得非常出色

Imagine Cruising USA 回复2026-07-30

We are so glad to hear that Zane provided such excellent service. We truly appreciate your kind words!

R
Ron Weddle · 写过 2 条评价 · 已认证 · 体验于 2026-07-23 ·

强大而快速的支持!

Imagine Cruising USA 回复2026-07-31

We're so glad we could provide you with great and fast support! We appreciate your kind words.

R
RG · 写过 4 条评价 · 已认证 · 体验于 2026-07-29 ·

这位来自澳大利亚的员工是……

来自澳大利亚的员工太棒了!

Imagine Cruising USA 回复2026-07-29

We are so glad to hear Craig provided such a fantastic experience! We truly appreciate your kind words.

c
customer · 写过 2 条评价 · 已认证 · 体验于 2026-07-28 ·

节省了 500 多美元🚢

比发布的游轮节省了 500 多美元 🚢。 费率。 简单又简单

Imagine Cruising USA 回复2026-07-28

We're so happy to hear we could help you save on your cruise and make the process easy! Thank you for your kind words.

C
CJ · 写过 2 条评价 · 已认证 · 体验于 2026-07-27 ·

Alithea 很有趣

阿莉西亚很有趣。有帮助。真实的

Imagine Cruising USA 回复2026-07-27

We're so glad you had a positive experience with Alithea. Thank you for sharing your feedback!