Inno Supps

Hi Shannon, Thank you for sharing this and welcome to the Inno Supps community! We’re really glad our team was able to respond quickly and stay with you through the whole process. That kind of support is exactly what we aim to provide, especially for new customers getting started. It means a lot to hear this helped you feel confident choosing us. We’re excited to be part of your journey and appreciate you giving us a try. We're with you every step of the way! -Inno Supps Team

Hi Aditya, Thank you so much for your kind words and for being with us over the past two years. It means a lot to hear how the products have supported your energy, confidence, and overall progress. We’re especially glad Gel and Jannie were able to help process your subscription ahead of its renewal date to fit your travel plans and make everything smooth and easy. That’s exactly the kind of support we aim to provide. We truly appreciate your trust and continued support, and we’ll keep working to deliver both the products and service you can rely on. Keep up the great work! -Inno Supps Team

Hi Rex, Thanks for sharing this. Sounds like you’ve really dialed things in. Great to hear you found the right balance with Night Shred and saw solid results with the GLP-1 stack. Dropping 30 lbs is no joke. Glad your wife is enjoying the products too. We appreciate you calling out the smooth subscription experience, and we hear you on the samples. We know those extras added to the experience and it’s feedback we keep in mind. Thanks again for taking the time to share your experience. -Inno Supps Team

Hi Zemerie, Thank you for the kind words! We're so happy to hear you're enjoying the product! We're always here if you need anything else. -Inno Supps Team

Hi Kabir, Thank you for your review. You're right, our orders are often processed and shipped within 5-10 minutes of being placed. While we always do our best to help with order changes, our top priority is getting orders out to customers as quickly as possible. In this case, by the time you reached out to remove the additional item, your order had already been processed and was in fulfillment, so it could no longer be modified. To clarify, the special offer is presented after the initial checkout as an optional add-on. It is never mandatory or automatically included without acceptance. That said, there are still options once your order is delivered. Once your order arrives, our support team can help with return options so you can return the additional item. Just reach out with your order details and we'll take care of you. -Inno Supps Team

Hi Taruna, Thank you for your review. We're sorry to hear that our products were not a good fit. We always recommend that customers consult with their doctor before starting any new supplement, particularly if they have sensitivities to common ingredients such as caffeine. Everyone's body responds differently, and a healthcare professional can help determine what is the right fit. We also want to note that we were unable to locate an order associated with your review. Your feedback is important to us and if you're open to it, we can have someone from our team reach out with a few additional questions regarding your order. Simply reply to our request with your order details. We look forward to hearing from you. -Inno Supps Team

Hi Betsy, Thank you for the amazing feedback! We’re so glad you’ve had a great experience with our team. We really appreciate your support! -Inno Supps Team

Hi Kennedy, Thank you so much for sharing this! We’re so glad Margie was able to assist you quickly and get everything organized. We’ll be sure to pass along your kind words to her! -Inno Supps Team

Hi Stephanie, Thank you for sharing your feedback! We appreciate your kind words and are always here if you need anything. -Inno Supps Team

Hi Brandj, Thank you! We’re glad you’re enjoying the products and had a great experience with our support team. -Inno Supps Team

Hi Cindy, Thanks so much for sharing your experience! We truly appreciate your support. -Inno Supps Team

Hi Sarah, Thank you so much for the kind words about our customer support team. We really appreciate you taking the time to share that! Everyone’s body responds a little differently, so the products you tried may not have been the best fit for your specific goals. If you’d ever like to share a bit more about what you’re hoping to achieve, our team would be happy to help suggest products that may be a better match. Thanks again for giving Inno Supps a try! -Inno Supps Team

Hi Amanda, Thanks for sharing your feedback. Our 30-day guarantee does allow returns, but it also includes specific guidelines on how opened bottles in multi-packs are refunded. In this case, our team followed the policy as written, which is why the outcome didn’t change during the email exchange. To clarify, your return was not denied. Our team processed your return request and explained that not all items in the order were eligible for a refund under the guarantee. Once the eligible items are returned and the claim is fully resolved, we’ll be able to process the applicable refund. Please keep in mind that our terms are listed on our website for all customers to review prior to making a purchase, and our policy is applied consistently and fairly to everyone. We understand the product didn’t meet your expectations and appreciate you giving Inno Supps a try. -Inno Supps Team

Hi there, Thanks for sharing your feedback. Our 30-day guarantee does allow returns, but it also includes specific guidelines on how opened bottles in multi-packs are refunded. In this case, our team followed the policy as written, which is why the outcome didn’t change during the email exchange. To clarify, your return was not denied. Our team processed your return request and explained that not all items in the order were eligible for a refund under the guarantee. Once the eligible items are returned and the claim is fully resolved, we’ll be able to process the applicable refund. Please keep in mind that our terms are listed on our website for all customers to review prior to making a purchase, and our policy is applied consistently and fairly to everyone. We understand the product didn’t meet your expectations and appreciate you giving Inno Supps a try. -Inno Supps Team

Hi Kristine, Thank you so much for sharing your feedback! We appreciate your support! -Inno Supps Team

Hi Jessica, Thank you so much for sharing your experience! We’re glad we were able to catch it in time and get everything updated and refunded the same day. No stress, no hassle, exactly how it should be. We appreciate you giving us a shot for your first order and we’re excited for you to receive your products. Welcome to the Inno Supps community! – Inno Supps Team

Hi Jonathan, Thank you so much for sharing your feedback! -Inno Supps Team

Hi Tracy! Love hearing this, thank you for sharing your experience. We’re so glad your ordering and delivery process was smooth and that our support team and coaches were able to support you right from the start. That is exactly the experience we aim to provide. And those sleep stats are amazing. Hearing that Night Shred GLP-1 helped you get more deep sleep and REM, especially if that is usually a challenge for you, is incredible. Waking up feeling truly rested makes all the difference. We’re excited for you and look forward to hearing how your journey continues. -Inno Supps Team

Hi there, Thank you so much for the awesome shoutout! We’re happy to hear Margie was able to take great care of you and get everything sorted smoothly. We’ll be sure to pass along the kind words. We appreciate the recommendation! -Inno Supps Team

Hi there, Thank you for sharing! -Inno Supps Team