Inno Supps (innosupps.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 81% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-11.
InnoSupps has definitely been a must have for me over the last 3 years! Any of the products I used have helped with my transition to menopause. The customer service is top notch and will take care of any issues that come up! I would definitely recommend them!!
A nice collection of healthy supplements. The have an user active FB page as well for those working out. For me I found the products very helpful and the discounts for bundles and subscriptions help make it affordable for me. I has two strokes and some prostrate issues and the products have helped a lot. My coworkers say they can see changes in how my body looks and I look healthier. The men's package is very effective as well.
They have a great customer service department that helped in resolving issues with my subscription. It was done in a prompt and safe manner.
Quick customer service, ready to help at all times!!! Thank you Inno Supps ;)
Hi Kanwal, Thank you! We’re always happy to help and appreciate your support! -Inno Supps Team
I reached out to customer service and Marj immediately came through and looked up my order that I never received the confirmation for. Marj seen that my email address was incorrect and she immediately fixed the issue for me. Marj sent me the confirmation for my order and made everything right. Thank you Marj for going above and beyond!
Hi Julie, Thank you for sharing your experience! We’re glad Marj was able to spot the issue and get everything sorted out right away. We’ll be sure to pass along your kind words! -Inno Supps Team
I found the products not to be the hype they make of it, seems like they got some solid marketing strategies. I really recommend global formulas, the quality surpasses inno supplements extensively.
Hi Marina, Thanks for sharing your honest feedback. We understand that results and product preferences can vary from person to person. We’re usually happy to offer suggestions that may help customers get better results, but we were unable to locate an order using the details provided. Because of that, we could not confirm which Inno Supps products were purchased or tried. Should you be open to sharing more information, feel free to reach out to our team. We’d be happy to provide recommendations based on your needs. -Inno Supps Team
They ship internationally via a third party company that uses UPS and take absolutely no ownership over the shipping process. Working at an exports company myself even we do a better job of following up with the shipping company than this. Its been a month since I was supposed to get my order and UPS has been completely useless, the company does nothing but respond with the same canned AI-like response as if they didnt just say the exact same thing in the previous 3 emails. Their customer service alone is just pouring salt on the wound when you're already irritated about your order being constantly withheld by the shipping company despite spending hours on the phone trying to get UPS to just actually come through and deliver. I cant even assess the product itself because I should have had it in early July but It's now August. Also, they rope you into a subscription when you order and want to charge a cancelation fee if you try to cancel after the first order, which is bullshit since the reason for cancelation is that I cant even seem to recieve my first order. I get packages probably 3 times a week for the past year at this address through every shipping company but this is the only one that simply IS NOT being delivered and Inno Supps doesn't want to do anything to step in and assist. The fact that the customer service line is clearly just using pre-scripted, probably AI responses, does NOT help. Also they act like you're too stupid to cancel the subscription yourself when you complain as if I hadn't already tried that but dont want to pay a 9$ cancelation fee for a subscription I still havent recieved any part of.
Product didn't work for me. I contacted customer service. They were very understanding and cancelled my subscription immediately. No sales pitch to try and alsell me anything else. Problem solved. Customer service riovks
Hi Lorena, Thanks for giving Inno Supps a try. We’re glad our customer service team made the cancellation process quick and easy. Sometimes it’s simply about finding the right product, so if you ever need recommendations, our team is happy to help. We appreciate your feedback and wish you all the best on your wellness journey! -Inno Supps Team
I contacted customer service for assistance with my account. Was very quick to respond and very fast to help with the issue, which was resolved within a couple of hours. Emails responses were brief and quick which I genuinely appreciated the service I was given. The issue was resolved and I was satisfied with the help I received from Inno Supps Customer Service
Hi Hope, Thank you for your review! We're glad we could get everything resolved quickly and appreciate you taking the time to share your experience. We're here if you ever need anything else. – Inno Supps Team
Their customer service is excellent. Been a customer for years and very grateful 🙏🏽
Hi Karter, Thank you for taking the time to share your experience! We appreciate your support. -Inno Supps Team
Yikes. I'm disappointed. I was excited for my cleanse to come in - checking the tracking daily. Today I came home and have a notice on my door to pay $41 in duty fees. I reached out to customer service to see if there's anything that can be done, as there is no statement on their website about orders out of country - not that the fees are on them, but if it's a common occurrence maybe like... Communicate that to customers. I didn't feel that I received a compassionate response, just a "too bad so sad" kind of response. Even a bs % off my next order or something for good faith, not that I'd even remember to use it, but would certainly feel better about continuing this client-business relationship. I'm not looking for anything free by any means, just acknowledgement or let me return to sender for a refund or something, anything. I've worked in customer service for 20 years and I can't believe that. Further, I went to deactivate the subscription that it automatically enrolls you in and they want me to pay to cancel it. I'm not allowed to cancel until it auto renews once more .... So pay for another month that I'm not going to use because I can't afford to pay it again for duty. So alas, a one star review. Sorry, but I would not trust this company's service standards. Will update on the cleanse in a month for an honest product review on the website.
Hi Casey, Thank you for taking the time to share your feedback. We're sorry to hear you were disappointed with your experience. We understand that international customs fees can be stressful. Unlike domestic orders, where applicable taxes are collected at checkout, international duties and taxes are assessed by your country's customs agency and are paid directly to them. These fees are not collected or controlled by Inno Supps. We do disclose this information in both our Shipping Policy and our Terms & Conditions, and we appreciate your feedback about making it more visible during the checkout process. Regarding your subscription, the Subscribe & Save option must be actively selected when adding the product to cart to receive the discounted subscription price. If the subscription is canceled before the first renewal, the initial order is repriced as a one-time purchase, and the difference between the subscription price and the regular retail price applies. After the first renewal, the subscription can be canceled at any time without any price adjustment. Thank you again for taking the time to share your experience. – Inno Supps Team
Worst experience I have ever got . I had purchased the product 1 and a half months before. And I still haven’t receive the product right now . More than 10 emails enquiry which never got reply. Then I can reach by the WhatsApp customer service which state they are checking with the DHL on the parcel tracking and ask me to wait for their reply in two days.(which DHL reply they only respond to the sender !!) so when I try to follow again , it repeated asking to have another two days for waiting the respond So I had request to refund as payment is done but I didn’t have any experience from the product but waiting . Now they don’t even reply any from my email or WhatsApp .
Hi there, We're sorry to hear you were disappointed with your experience, and we appreciate you taking the time to share your feedback. After reviewing your case, our records show that our team remained in communication with you throughout the process and provided updates while investigating the shipment. Unfortunately, international shipments can occasionally experience delays that are outside of our control. Once we were able to reach a resolution, we assisted you accordingly. If there is anything that remains unresolved, please don't hesitate to reach back out to our Customer Service team. We're always happy to help. – Inno Supps Team
I found that the subscription turn around was alittle fast for me, so when I got the email that the reorder was being prepared for me I contacted support and explained my issue. It was quickly canceled and reset for a few weeks later. No muss, no fuss. Great customer service!
Hi there, Thank you for sharing your experience! We're glad we could make things easy for you. We appreciate your support and look forward to serving you again! -Inno Supps Team
I've bought supplements from Innosups for a while now. Never had any issues with the purchasing. Last year I bought by mistake 1 years worth of a supplement but it was ok, I've been using them or have given some to family members. I forgot to turn off the renewal and was charged again. Got in contact via chat w customer support (which is AI) for recommendations. Followed the recommendations. Was contacted by Clariza and was informed that my refund is on its way. My order was cancelled before shipping and I cancelled future orders on my profile. The transition was smooth and the fact they reached out to me gave me more peace of mind. I appreciate Clariza for reach out. Still look forward for further purchases
Hi Luis, Thank you for taking the time to share your experience! We're glad Clariza was able to provide the support and peace of mind you needed. We appreciate your continued support and we look forward to serving you again! -Inno Supps Team
Hi Brandy, Thanks so much for sharing your feedback! -Inno Supps Team
Great Customer service received from Lera and Gel. I highly recommend their products. Fast delivery and good results.
Hi Jimmy, Thank you for the kind words and your recommendation! We'll be sure to pass your shoutout along to Lera and Gel. We appreciate your support! -Inno Supps Team
So far I have had not only results with the product but solid customer service. I am a return customer after trying other health avenues and Inno Supps continues to be the game changer for me. Their customer service has been top tier so far. One of my shipments went to an old address (my fault), and their team worked with me until the issue was resolved. They answered every email, every question and reshipped my order at no charge. The process took several weeks due to USPS issues, but they hung in there with me until everything was good. Could not ask for better and very happy with this company.
Hi Ellen, Thank you so much for sharing your experience! We're so glad to hear you've seen great results with our products and that our customer service team was there to help every step of the way. We truly appreciate your patience throughout the shipping process and your kind words. Thanks for being a valued member of the Inno Supps community! -Inno Supps Team
Customer service was fast and pleasant, I appreciate how quick they were to help me settle a concern and give advice.
Hi Jess, Thank you for your kind words! We're so glad our team was able to make your experience a great one. We truly appreciate your support! -Inno Supps Team
I ordered these supplements and after a visit with my MD he advised me not to take them. I tried to cancel returning two of the 3 bottles since it was a 3 month supply and was advised that I was outside the 30 day window to return. If I want to cancel my subscription I would have to pay a difference of the original price and the actual price. Since I cannot take this why would I want to continue a subscription! Very devious company.
Hi Kathi, Thank you for sharing your feedback. We're sorry to hear you're dissatisfied with our return and subscription policies. As your order was outside our 30-day return window, our team handled your request in accordance with the policies outlined on our website. These policies are in place to provide a fair and consistent experience for all customers. We appreciate you taking the time to share your perspective. – Inno Supps Team
Customer service is not great. They send long responses without really addressing the issue, or give you the same answer multiple times without a satisfactory result. For the cost of the products (Im in Canada so the conversion rate is insane) the responses should be better quality.
Hi Amanda, Thank you for taking the time to share your feedback. We've sent you a request for a few additional details so we can look into this further and better understand your experience. We appreciate the opportunity to review it. -Inno Supps Team
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