Inno Supps (innosupps.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 81% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-11.
I had a shipment issue and I contacted them and they found the two orders and corrected the issue quickly.
Hi Kenneth, Thank you for sharing your experience! We're glad our team was able to get everything sorted out for you. We appreciate your support, and we're always here if you need anything in the future! -Inno Supps Team
I had a issue with my number for international shipment I contacted Inno Supps they solved my problem within few minutes I am so happy with their customer service and care
Hi Vuyolwetu, Thank you for your kind words! We truly appreciate your support and look forward to serving you again! -Inno Supps Team
My package was lost somehow but the team handled it for me and sent me another shipment. What a class act business and team they have over there. That’s business done the right way. Above and beyond!
HI Harmanjit, Thank you so much for your kind words! We're sorry to hear your original package went missing, but we're glad our team was able to get a replacement on its way to you. We believe taking care of our customers is simply the right thing to do, and we're happy to hear that your experience reflected that. Thank you for your support! -Inno Supps Team
The costumer service team is really helpful. I was assigned to Lera and she made the transaction easier.
Hi Nathaniel, Thank you for taking the time to share your experience! We appreciate your support. - Inno Supps Team
Inno Supps supplies great products that deliver results. Paired with great customer service who will help you out. I'm really happy with my experience with them
Hi Chad, Thank you for the great feedback! We're happy to hear you've had a great experience with both our products and our team. We truly appreciate your support! -Inno Supps Team
I recently encountered an issue with a subscription order that was processed after I had gone into my account and requested that upcoming shipments be skipped. As a long-time customer, I was understandably frustrated and concerned that I would have to spend significant time getting the matter corrected. Fortunately, I was assisted by Jannie, who provided some of the best customer service I have experienced in a very long time. Jannie responded almost immediately, took the time to review my account, identified the source of the issue, consolidated my subscriptions to prevent future confusion, and initiated the cancellation and refund process. Most impressively, the entire situation was addressed and resolved in less than 10 minutes from my initial contact. What could have been a lengthy and frustrating experience became a seamless one because of Jannie's professionalism, responsiveness, and willingness to take ownership of the problem. She kept me informed throughout the process and provided a solution quickly and efficiently. Great products are important, but exceptional customer service is what creates customer loyalty. Jannie's outstanding support turned a negative experience into a positive one and reinforced why I continue to do business with this company. Thank you, Jannie, for the stellar service and for setting the standard for what customer support should look like.
Hi Norman, Thank you for taking the time to share your experience! We’re so glad Jannie was able to quickly step in, review the situation, and help get everything sorted out for you. Providing responsive, thoughtful support is something our team takes great pride in, and we’ll be sure to share your kind words with her. We truly appreciate your longtime support and are grateful to have you as part of the Inno Supps community! -Inno Supps Team
I appreciate the Inno Supps team greatly. I love their products, but unfortunately couldn’t afford it for my subscription and didn’t get my subscription paused in time before it sent. I immediately reached out to their customer support and was very happy with their quick responses and understanding. Personally, it made more sense to pay the shipping to send it back at this moment which they communicated with me very well about. A lot of companies wouldn’t take the personal time to work with you on next steps and I truly appreciate that. I can’t wait to begin their supplements again when I can.
Hi Raven, Thank you for sharing your experience! We’re glad our team was able to help and work with you to find the option that made the most sense for your situation. We truly appreciate your kind words and look forward to being part of your wellness journey again in the future! -Inno Supps Team
I had accidentally checked the wrong box when ordering and got more than I wanted. I contacted them via email and got a response quickly. They were able to refund me the product I didn’t mean to purchase right away. This is my first time w this product so if I like it I will deff buy more
Hi Ashley, Thanks for sharing your experience! We're happy we could help and appreciate your support. We hope you enjoy your order! -Inno Supps Team
Amazing customer service!!! I got quick responses! They were so helpful!
Hi Mary, Thanks for the kind words! We appreciate your support and are always here to help! -Inno Supps Team
customer service was so fast !!! Mayrde came back to me straight away and resolved my subscription issue - 5 stars, thanks Maryde :-)
Hi Melissa, Thanks for sharing your experience! We’re happy to hear Maryde was able to respond quickly and help get your subscription issue resolved. We’ll be sure to pass along your kind words. We truly appreciate your support and the 5-star review! -Inno Supps Team
The exceptional customer service I received from Margie & Liezl today via email has been by far one of the best customer service I have received in a long time. They want the extra mile to listen to my concerns and help me resolve my issue. We definitely need more people like these ladies that actually care Thank you ladies
Hi Lucy, Thank you for the kind words! We’re glad Margie and Liezl were able to help and make your experience a positive one. We’ll be sure to pass along your feedback to them. We truly appreciate your support! -Inno Supps Team
Hi Jennifer, Thanks so much for sharing your experience! -Inno Supps Team
Recently engaged with Lera from the InnoSupps Customer Service Team and was completely professional and helped me answer my queries and supported the right result. Great team and interaction.
Hey Sean, Thank you for the great feedback! We’re so glad to hear Lera was able to provide the support and professionalism you were looking for. We’ll be sure to share your kind words with her and the team. We truly appreciate your support and are always here to help! -Inno Supps Team
Quality products!! So far everything I have tried has been the real deal. Also, their customer service is TOP NOTCH! I made a mistake with an order and they made sure to help me get it situated even though it was my fault. Definitely a trustworthy company and products that are worth it 100%
Hi Micah, Wow, thank you for such an awesome review! We really appreciate you taking the time to share your experience. It’s great to hear the products have lived up to expectations and that our support team was able to help get everything sorted out quickly. We’re always happy to help however we can. Thanks again for the trust and support. It truly means a lot! -Inno Supps Team
Customer service is great, very responsive and understanding. I had to cancel my subscription, unfortunately, but it is a product that did it what says.
Hi Kristen, Thanks so much for the kind words! We’re glad to hear the product delivered the results you were looking for, and we really appreciate you giving us a try. We completely understand that needs and routines can change, and we’re happy our team was able to make the cancellation process smooth and helpful for you. We will be here when you're ready to come back! -Inno Supps Team
Incredibly scummy company. They recently posted a job that was stated to be "remote"- however, they had a disclaimer in the full description that stated that they only did that to get "visibility." Well, I guess you're now visibly scummy. Good job.
Hi James, We appreciate the feedback regarding the job listing. The role initially allowed remote work, with an eventual transition to in-office work, which was included within the job description so applicants could review the full expectations of the position before applying. We understand not every opportunity will be the right fit for every applicant, but we do our best to make our openings visible to qualified candidates from different locations, especially since we’ve had team members successfully relocate to join our company. We appreciate you sharing your perspective. -Inno Supps Team
Horrible: they will sell on the deal, if you want to cancel subscription they charge $15… greedy to the bones. So instead of cancel subscription they refunded whole order because of additional $15. What a snobby people
Hi Roman, We understand there may have been frustration regarding the subscription terms. Subscription orders receive discounted pricing in exchange for a minimum two-order commitment, as outlined in our subscription policy. When a subscription is canceled before the second shipment, the original order reverts to the standard one-time purchase price and the difference is charged to the original payment method. This policy helps us continue offering lower pricing for customers who choose recurring deliveries. Customers who prefer not to sign up for recurring deliveries always have the option to purchase products at the standard one-time price at checkout. If you have any additional questions regarding your order or subscription, our support team is always happy to help. -Inno Supps Team
The support team is awesome. They modified my Order in mins. Very helpful
Hi Tyrae, We love hearing this! Huge thanks for the shoutout to our support team. We’re always happy. -Inno Supps Team
Lost 60 pounds because of this product appreciate it so much 😊
Hi Kody, That’s incredible! 60 pounds is a huge accomplishment! We’re honored to have been part of your journey and really appreciate you sharing this. Keep crushing your goals and thanks for being part of the Inno Supps community. -Inno Supps Team
If you are international , DON’T BUY. Inno Supps did not pay the customs so it cost me an extra 20 euros. Then I returned the products and they were not helpful at all to determine the right customs to fill in. All in all, lost 60 euros to customs and shipping for a non peptide product. Just order peptides online instead
Hi Mal, We understand international customs charges and return documentation can be frustrating. Duties, taxes, and import fees are determined by each country’s regulations and are not included at checkout, as outlined in our shipping policy. We also appreciate the feedback regarding the return paperwork process. Customs documentation requirements vary by country, and carriers are often the best resource for guidance on completing forms based on local regulations. We’re always working to improve communication and support for our international customers, and we appreciate you sharing your experience. -Inno Supps Team
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