Inno Supps (innosupps.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 81% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-11.
product didnt work-attitude of customer service an absolute disgrace- avoidat allcosta
nitro magnum wood in theory a superior product -marketing really over hypes the product-customer service very patronising
Probably the worst customer service Ihav ever had the misfortune to come across
Reply from Inno Supps2026-05-08
Hi there,
We’re sorry to hear the product wasn’t the right fit for you. We understand how frustrating that can be, especially when expectations are high. We also never want anyone to feel dismissed when reaching out to our support team.
Unfortunately, we’re unable to locate your information based on this review alone, but if you’d like us to look into this further, please reply to our message request with your order details. We appreciate you taking the time to share your feedback.
-Inno Supps Team
H
Heather B · 1 review · Experienced 2026-05-07 ·
★★★★★
Great product and customer service
Great product and customer service. I had an issue with the address for my subscription since I moved recently. I was able to reach out via chat and they were able to update the address before the order shipped. They were very fast and helpful.
Reply from Inno Supps2026-05-08
Hi Heather,
Thanks for the great feedback! We’re glad our team was able to help get your address updated before your order shipped. We know moves can get hectic, so it’s great to hear the process was smooth and helpful. Let us know if you need anything else!
-Inno Supps Team
D
Doc Rose · 2 reviews · Experienced 2026-05-07 ·
★★★★★
I started taking inno supp inno shred…
I started taking inno supp inno shred glp 1 about 4 months ago I am happy to say I am down from 190 to 169..yay still have to lose about 20lbs but very happy with the results 😀
Reply from Inno Supps2026-05-08
Hi Rose,
Thanks for sharing your progress with us! Going from 190 to 169 is an amazing accomplishment, and we’re glad to hear Inno Shred GLP-1 has been part of your journey. You’re making incredible progress already, and we’ll be cheering you on as you work toward your next goal.
-Inno Supps Team
J
Janice L · 1 review · Experienced 2026-05-01 ·
★★★★★
Fantastic customer service!
Fantastic customer service!! Thank you. I had a glitch on the web when ordering my supplements (which are awesome btw) and I landed up ordering and subscribing twice. I emailed Inno shops and highlighted my issue. They came back to me immediately and helped me reverse the second order, processed the refund and emailed me back a second time to make sure all went smoothly!! I am so grateful. It was an expensive order, a the double up would have hurt me, but they were so kind and helpful AND SO QUICK! Thank you ☺️
Reply from Inno Supps2026-05-04
Hi Janice,
Thank you for taking the time to share this. We’re glad our team was able to step in quickly and help get everything sorted out for you.
We’re happy we could assist with the refund and follow-up to make sure everything was resolved smoothly.
We appreciate your support and are here anytime you need us.
-Inno Supps Team
Every time I have worked with the Inno Supps customer service they have always been helpful. I have several products on subscription and I have asked for refunds if I forget to postpone my order and don't need more just yet and they are always accommodating and helpful.
Reply from Inno Supps2026-05-04
Hi Katie,
Thank you for your continued support and for sharing your experience with our team. We’re glad to hear that your interactions with customer service have been helpful and that we’ve been able to assist with your subscription needs when they come up.
We appreciate you being part of the Inno Supps community and are always here if you need anything.
-Inno Supps Team
Im not sure why this product has 4 stars that's absolutely in correct. I been using these pills for 3 months. I was fat 203 im down 12 pounds. Ain't no way you still fat on these. I have to make myself eat they keep you feeling full. Look you can read the bot talk or you can listen to a fat happy story! Buy the pills period. I will never everrrr come off these pills. Highly recommend is for average results. These are gold! Overly recommended these if your boobs dropped if your butt walks 3 minutes behind you. Thank me later
Reply from Inno Supps2026-05-01
Hi Rakeisha,
Thanks for sharing your experience! We’re glad to hear you’re seeing results and feeling good, that’s what it’s all about. Everyone’s journey is a little different and we appreciate you taking the time to share yours and the energy you brought here.
-Inno Supps Team
Z
Zebass · 2 reviews · Experienced 2026-04-27 ·
★★★★★
Very impressed with the speed of delivery.
Very impressed with the speedy of delivery and repose from their customer service team. Usually when buying a product online, it takes weeks if not months until the product is delivered. I got my order in less than a week. I also had to submit a ticket or a missing item and I received a resolution within two hours. Amazing!
I ordered the Gut Pack and after two days I already feel less bloated. Looking forward to seeing the long term results.
Reply from Inno Supps2026-04-29
Hi Zebass,
Thanks for the amazing feedback! We’re glad everything arrived quickly and that our team could get your order sorted so fast. It’s great to hear the Gut Health Stack is already making a difference. Excited for you to keep seeing those results. Appreciate you being part of the Inno Supps community!
-Inno Supps Team
M
Matthew Duncan · 1 review · Experienced 2026-04-26 ·
★★★★★
Customer service is awesome
Customer service is awesome. Took literally zero time to help me. Oh, also the night shred, works. Thank you Customer service team.
Reply from Inno Supps2026-04-29
Hi Matthew,
Thanks for the awesome feedback! We’re glad our team could jump in and help right away. Even better to hear Night Shred is working well for you too. Appreciate you being part of the Inno Supps community.
-Inno Supps Team
I messed up an order an order and Customer Support got back to me right away after reaching out and were so kind and understanding! I already loved their products and this made me love them even more!
Reply from Inno Supps2026-04-29
Hi Alejandro,
Thanks so much for sharing this! We’re really glad our team could jump in quickly and get everything sorted. That kind of experience means a lot to us. We appreciate your support and are glad you’re loving the products!
-Inno Supps Team
G
Greta · 1 review · Experienced 2026-04-21 ·
★★★★★
The customer service is excellent
The customer service is excellent. The rep that handled my issue, Marj, was kind and able to help me with my order quickly when it came damaged. Will definitely be a repeat customer.
Reply from Inno Supps2026-04-29
Hi Greta,
Thanks so much for sharing this! We’re really glad Marj was able to step in and get everything sorted quickly. That’s exactly the kind of experience we aim for. We appreciate your support and look forward to having you back again soon.
-Inno Supps Team
J
Jason · 2 reviews · Experienced 2026-04-17 ·
★★★★★
Amazing to deal with!!!!!
You guys have been fantastic right from my very first purchase and when I realized I had made a mistake you guys helped me correct it right away. I guarantee that the next time I go to place an order I will be right back to your website. Thank you guys very much for everything.
Reply from Inno Supps2026-04-17
Hi Jason,
Thank you for sharing this, it means a lot! We’re glad we could jump in and help get everything sorted quickly. We appreciate your support and look forward to having you back again soon.
-Inno Supps Team
I had a very frustrating experience with this company. I initially purchased a product without realizing it automatically enrolled me in a monthly subscription. As soon as I noticed, I contacted customer service to cancel it. I was told it was taken care of, but instead of canceling, they only paused the subscription without my knowledge.
Four months later, I was unexpectedly charged $67 and another product was shipped—without any prior notice. To make matters worse, the package was sent to an old address where I no longer live.
I’ve reached out multiple times to request a refund and have spoken with three different customer service representatives. Despite having all the documentation and conversations saved, my refund request has still not been resolved.
This feels very misleading and unprofessional. Be cautious—what they call a “cancellation” may not actually cancel anything, and getting support or a refund has been extremely difficult.
Reply from Inno Supps2026-04-17
Hi Kelia,
Thank you for sharing your feedback. We’d like to provide some additional context.
When a subscription is created, a confirmation email is sent outlining the details of the recurring order. Our records show the subscription was actively managed through the account, including skipped months, prior to the most recent renewal.
We also see that the request received at the time was to modify the original order, and we did not receive a cancellation request for the subscription.
Orders are shipped to the address listed on the account at the time of processing. It’s important that shipping details are kept up to date prior to renewal, as orders are processed based on the information in the account at that time.
We do see that the package was already returned and that a refund has already been issued. If anything further needs review, our support team is always happy to take another look.
-Inno Supps Team
I will recommend this company to anybody. They are very helpful very understanding very polite people. I will definitely order from them again. I love these people.
Reply from Inno Supps2026-04-17
Hi Lashounda,
Thank you so much for the kind words, it really means a lot! We’re glad our team could make your experience a great one.
-Inno Supps Team
R
Robert Platt · 2 reviews · Experienced 2026-04-09 ·
★★★★★
Very disappointed
I ordered some of these supplements. While the benefits seemed too good to true I purchased because of the 30 day money back guarantee. As expected the supplements did nothing at all. When I applied for my money back I was told I needed to send the empty bottles back to the USA which will cost almost as much as the refund will be. Be warned that if you are outside the USA the guarantee is practically worthless. Total scam!
Reply from Inno Supps2026-04-15
Hi Robert,
We appreciate you sharing your feedback and we’re sorry to hear about your frustration with our return policy. Our 30-day money-back guarantee and return guidelines are clearly outlined on our website for all customers to review prior to purchase, and we always encourage taking a moment to go through those details so expectations are clear.
If you have any additional questions, our support team is always here to help.
-Inno Supps Team
A
Anthony Powell · 5 reviews · Experienced 2026-04-04 ·
★★★★★
I've been using innosupps for fifteen…
I've been using innosupps for fifteen years now. The exchange rate makes them expensive to Australia. But I find them a high quality and they definitely work. I'm now fifty seven put training like I'm thirty two. I reckon innosupps has alot to do with this with keeping me focused, motivated and good recovery. Over the years if I do need any advice or adjust an order the customer service is always prompt and nothing is to much trouble another reason why I keep on going back.
Reply from Inno Supps2026-04-09
Hi Anthony,
Thank you so much for your continued support over the years. Fifteen years is incredible, and it truly means a lot to us.
We appreciate you sticking with us, and we’re glad to hear the products have helped you stay focused, motivated, and recovering well. Training the way you are at 57 is no small feat, that’s seriously impressive.
It’s also great to hear that our customer service team has been able to support you when needed. We always aim to make things as easy as possible, so your feedback means a lot.
Thanks again for being part of the Inno Supps community.
-Inno Supps Team
W
Winner x · 2 reviews · Experienced 2026-04-01 ·
★★★★★
UK here I’ve been using inno for years…
UK here I’ve been using inno for years now still stand by it there isn’t that much brands out there let alone in the uk that can compete I was a bit upset that they changed some of there big stacks as that’s what really made sense for me I Decided just to give my feedback on the changes 2 emails later same day I was sent a link for my stack that I used to get wonderful customer services if your thinking of trying inno out I suggest you see that decision through ! 🫡
Reply from Inno Supps2026-04-01
Hi there,
Appreciate you sticking with us all these years, that means a lot! We hear you on the stack changes, and we’re glad the team could get you a solution quickly that works for you. That kind of direct support is exactly what we aim for.
Thanks for the recommendation and for taking the time to share your feedback!
-Inno Supps Team
T
Tash · 1 review · Experienced 2026-03-31 ·
★★★★★
Amazing customer service
Had an issue with nz customs, they were on it straight away. Fast efficient communication from innosupps and had sorted the issue within an hour! Would 100% recommend to anyone!
Reply from Inno Supps2026-04-01
Hi Tash,
Love hearing this, thank you for sharing! Customs situations can be tricky, so we’re glad our team could jump in quickly and get everything sorted for you. Fast, clear support is what we aim for every time. Appreciate the recommendation!
-Inno Supps Team
R
Robert Przybylski · 8 reviews · Experienced 2026-03-30 ·
★★★★★
It works i rate it a 10 does its job…
It works i rate it a 10 does its job period!
Reply from Inno Supps2026-03-30
Hi Robert,
Thanks for the great feedback.
Love hearing our products are working well for you and doing exactly what you need. That’s what it’s all about.
We appreciate you taking the time to share this.
-Inno Supps Team
j
jen · 1 review · Experienced 2026-03-29 ·
★★★★★
I’ve been taking innosupps for a few…
I’ve been taking innosupps for a few years now. Anytime I’ve had an issue, customer support has been able to solve the problem immediately. Not only is customer service excellent, but the supplements are as well. I’ve tried several of their products with the recent ones focusing on gut health. I had a baby 5 months ago and the gut protect has been my go to for getting my gut health regulated.
Reply from Inno Supps2026-03-30
Hi Jen,
Thank you for sharing this and for being with us for the past few years.
We’re really glad our support team has been able to help whenever you’ve needed it. That kind of experience is exactly what we want for our customers.
And great to hear Gut Protect has been your go-to, especially during this time. Being a new mom is a big season, and we’re glad to be a small part of supporting you along the way.
We appreciate you choosing us to be part of your routine.
-Inno Supps Team
