Hi Natalie!
We certainly apologize for any confusion. I have checked the ticket and the team is still awaiting your reply.
For clarification: The details you saw in the print were a stylistic choice by the artist. There was no issue with the print or the high res source file they provided. The team sent over a zoomed in shot of the work for your review and you wrote back that you did not care for it.
Since there was no issue with the print, we offered to have you tear it up instead of shipping it back for a refund. We do this to protect the artists and their work since the sale is being cancelled by the customer. It also helps expedite the process for you.
We're still happy to help, just send us a reply when you're ready and the team can assist you further :)
K
Király Márton · 写过 2 条评价 · 已认证 · 体验于 2025-04-17 ·
★★★★★
他们处理了我的错误订单......
他们很好地处理了我的错误订单，非常乐于助人，还寄了一个新包裹。
INPRNT 回复2025-05-01
Thank you so much for the kind words, we really appreciate it!
Hi Ales, Thank you for sharing your contact info. We apologize for any confusion, we did not have a ticket from you in our system, our team has emailed you and is awaiting your reply.
Hi!
Can you please contact our support team with additional information? Our line on the packages are directly copied from your order invoice, so the values should be the same. The team will be happy to look into that for you.
