INPRNT

Hi! We note the possibility of import tax at checkout. Please note that cost is levied by the receiving country and unrelated to shipping. We also have the dimensions in inches listed on every product page.

Hi! You can reach our support team 24/7 by using the form on our website or by replying to your order confirmation. They are always happy to help, please note that we do not sell circle stickers at this time.

Hi! We've reported this review as it doesn't appear related to INPRNT.

Hi Emma! We appreciate your feedback. Just to add some details to clarify info on your initial and then updated review. We heard your concern and we thank you for sending a photo of the label on the package. The label showed there was a COD for import tax that was levied by Canada Post on behalf of the receiving country. DHL paid this in advance for you to help expedite delivery. There was no additional shipping or transit fees and we note the possibility of import for international orders at checkout. COD charges are never ‘additional shipping costs’. The itemized amounts showing the import tax and the brokerage fee are listed on the shipment you sent a photo of. We are so sorry the representative from Canada Post gave you incorrect info. We know how frustrating that can be. Also please note that import is calculated via value of the shipment. Not by weight or size. CA Post should have conveyed that additional information to help clarify the itemized receipt. The prints ordered were our micro prints that are 4 x 5 inches and your concern about them being blurry was brought up after we noted we couldn't refund import fees. We were waiting for images of any possible issues with the prints but never heard back. We’re still happy to look into that for you. We understand import fees can be surprising, and unwelcome, it looks like this was your second order and your prior order was shipped via the same method and service. The fee and import was also charged and collected on your prior order in the same manner. Thank you for your business and if you need additional support please reply to your open ticket, our support team is available Monday - Friday 9 to 5 PM EST.

Hi Terry, Please reach out to support for assistance with that. The site automatically ensures all prints adhere to 300 DPI printing minimum, so we want to look into the artwork file to see what may be causing the issue. Please note that product pages note that all prints include a 1" margin and the size listed is the sheet size. This is also included on the product mockup.

Hi! It sounds like there is an issue with the shipping courier and your delivery. We are of course here to help. We kindly ask that you contact support so we can find out more about what's going on. Please note that couriers like DHL are separate from INPRNT and we are not in control of final delivery, but we're happy to look into it for you :)

Hi Nanimadhav! We just wanted to clarify some issues in your review to avoid confusion. - Our team is still awaiting your reply to our request on November 6th asking for additional photos. - Your order was placed on October 11th and shipped October 13th. It looks like your country took awhile to clear the shipment for delivery. Unfortunately that is outside of our control. - It does not look like your store was closed and there is a new order from you on 11/26 that is currently being printed. We're always happy to help! We encourage you to reply to our ticket so we can assist you with file prep and ensuring that your prints match what you expect from your images via soft proofing.

Thank you so much for the kind words! We appreciate it.