Use your credit card to pay your biggest expenses including rent, salaries and invoices to earn credit card points and rewards like never before, while improving your cashflow.
I have to commend Ipaymy for superb support. I ask questions whenever I have doubts and the answers are always spot on! Please keep this up Ipaymy!
ipaymy 回复2023-03-31
Hi Dennis, thank you for your 5*review! We are delighted to hear that you had a great experience with ipaymy so far.
We are obsessed with our customers' experience, and we encourage you to keep giving us feedback in the future too.
Don't forget that you can earn discounts by referring friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
The service has been great. But I still wish to have more from IPM. Better rates. Better card eligibility and transparency.
ipaymy 回复2023-03-31
Hi Jack, thank you for your review and feedback! Thanks for being a customer with ipaymy! We do run promos from time to time and do our best to maintain an updated list of eligible cards for rewards.
You can refer to the following articles for more information:
https://help.ipaymy.com/en/articles/6360497-current-promotions
http://help.ipaymy.com/en/articles/3153490-which-cards-can-earn-rewards-with-ipaymy
Vanessa is very helpful in clearing my doubts and questions on the payment setup within a very short time. Thumbs up!
ipaymy 回复2023-03-13
Hi Winnie, thank you so much for your 5* review! We really appreciate your kind feedback. Customer satisfaction is extremely important to us and we love supporting our customers.
The lack of credit card rewards system as compared to previous
ipaymy 回复2023-02-23
Hi Bertram, thank you for taking the time to provide this feedback. We completely understand that it's important for you to maximize the points and rewards you earn on your card through payments made on ipaymy.
We strive to keep ourselves up-to-date with various card issuers' terms and conditions to determine which cards may be eligible for points and rewards by maintaining a comprehensive list that can be found here: https://help.ipaymy.com/en/articles/3153490-which-cards-can-earn-rewards-with-ipaymy. Additionally, all transactions made on eligible cards are backed by our points guarantee.
We hope that the experience of making your payment was a 5-star one, and we are always here to help should you have any questions or concerns.
Great platform so you won’t forgot to pay your bills!
ipaymy 回复2023-02-16
Hi Jason, thank you for your 5* review, and remember that your payments can also be cheaper if you refer your friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Brilliant service. They are always contactable and seems like they work in a lean team, so there are the frequent few who always supports you when there are issues. Platform works great too, I just wished transfers would have a shorter lead time.
ipaymy 回复2023-02-16
Hi AT, thank you for your review and kind words! We are happy to hear that you had a great experience with our team members.
We love to hear our customers feedback, so please get in touch again in the future if you have anything more to share with us.
Shorter lead time between set-up date and payment date than a competitor.
Reasonable fees, especially when there is a promotion.
Would be helpful to pre-load the bank details for common or popular payees, like their competitor.
Need to submit invoice for all payment transactions tedious, especially for corporate payees.
ipaymy 回复2023-02-16
Hi Richard, thank you for your review! We love to hear our customers feedback, so please get in touch again in the future if you have anything more to share with us.
Hi Rishank, thank you for your 5* review, and remember that your payments can also be cheaper if you refer your friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Super easy to use. Personal transfers for mortgages requires a lot of additional steps. Need to dig and filter through FAQs to ensure that it’s all ok.
ipaymy 回复2023-01-20
Hi Vas, thank you for your review and feedback! We will continue to improve our platform and services to ensure a smooth process for our users. We are obsessed with our customers' experience, and we encourage you to keep giving us feedback in the future too.
Worked as expected, especially with next day transfer
ipaymy 回复2022-12-29
Hi Sai Ho, thank you for your 5* review, and remember that your payments can also be cheaper if you refer your friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Platform bugs, system mistakes (promo code not work, consolidated multiple invoices and rent cannot be chosen and paid together), human mistakes and delays (team is unwilling to take initiative to help, passive and with slow and poor manners, scheduled payment is unable to be settled per instructed date and time without notification to me or the registered payees) throughout the whole payment set up and payout process. The poorest payment gateway causing total frustration ever used in life. Totally disappointed!
ipaymy 回复2022-12-13
Hi MMC, thank you for your review and feedback. We apologize that our service did not satisfy your expectations and are saddened to hear you had a less than 5-star experience.
As we are a licensed financial institution we are subject to the regulatory framework of various governing bodies. As part of this, we may require more information about our clients and the nature of their payment as part of our 'Know Your Customer' (KYC) process and due diligence. This may include verification of an individual's identity through means of obtaining a copy of a government-issued ID.
Our team proactively reached out on 15 November 2022 requesting more information about your account and followed up on the 16th, 17th, 18th, 21st, and 24th. Once we received the requested information on the 24th,
we promptly processed your payment and provided you with additional bank transfer advice as proof. Our team member also reached out via telephone to further understand the situation, explain the reason for the delay and ensure the transaction processed smoothly upon receiving all requested information.
We understand you experienced an issue with a promo code. The reason it did not work was the promo code was only valid for business accounts and your account was a personal account. As a gesture of goodwill, our team extended to validity for your account.
We appreciate your product suggestion for consolidating multiple categories of payments. At this time, we are not able to offer this feature due to compliance requirements with the card network schemes. We can certainly understand how this would provide for a more efficient checkout experience and have noted this should there be a change of policy.
We do hope you will consider giving us another chance to prove to you just how seamless our service is. Feel free to reach out to us via [email protected] if you have any further questions.
My experience with this app especially their tech support was amazing. Vanessa was the support and she was prompt and very helpful in providing assistance. As a totally new user, she guided me through and was always available for questions! Kudos to her! She made me like the app a lot and would totally recommend to people
.
ipaymy 回复2022-11-25
Thank you so much Raiz for your kind words and review! We are happy to hear that you had an amazing experience with our team members.
We love to hear our customers' feedback, so please get in touch again in the future if you have anything more to share with us.
Great customer service n response from Vanessa. Keep it up!
ipaymy 回复2022-11-17
Thank you so much for your 5* review! We really appreciate your kind feedback. Customer satisfaction is extremely important to us and we love supporting our customers.
Hi Tong Peow, thank you for your 5* review, and remember that your payments can also be cheaper if you refer your friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Easy to use site. Navigation and upload was straight forward. Transaction fee was higher than I expected however.
ipaymy 回复2022-11-09
Hi Victoria, thank you for your review and feedback. Thanks for being a customer with ipaymy! We do run promos from time to time. In fact, you can check out our latest ones here: https://help.ipaymy.com/en/articles/6360497-current-promotions
Highlighted a serious bug, ipaymy’s staff response was ungrateful. Then another staff member came over the top with some lousy email that shows internally they don’t communicate.
Despite highlighting that as well, there was zero response. Very arrogant lack of service
ipaymy 回复2022-12-13
Hi J.S, thank you for taking the time to write the review and feedback. We're sorry you had a bad experience and we appreciate you elevating your concerns. We always strive to provide a 5-star experience.
We understand you could not find your previously added card in your wallet. We recently did a technical system upgrade on our wallet feature. Since we do not store cardholder data you were required to re-add your card. Whilst this was not a bug, we can understand how it may have been a less than ideal user experience and we could have made the experience a lot better.
Regarding the email, our team member reached out as he noticed you made a separate draft payment and did not have a chance to complete it. We'll strive to do better as we always want to make sure our customers have a good experience with us.
Charges are competitive and service is very efficient. Kelvin's customer service is outstanding too. Thank you, IPayMy! 👍
ipaymy 回复2022-11-09
Thank you for your kind review, we are happy to hear that you had a great experience with Kelvin and with ipaymy so far.
We are obsessed with our customers' experience, and we encourage you to keep giving us feedback in the future too.
Don't forget that you can earn nice discounts by referring friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Straightforward process and intuitive user interface
The process is straightforward, and the user interface is intuitive and easy to navigate.
The Helpdesk was also very helpful and prompt to resolve my "self-inflicted" issues.
ipaymy 回复2022-11-09
Hi Zeejay, thank you for your 5*review! We are delighted to hear that you had a great experience with ipaymy so far.
We are obsessed with our customers' experience, and we encourage you to keep giving us feedback in the future too.
Don't forget that you can earn discounts by referring friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Not all credit card accept IPAY as an transaction. I have experience with HSBC credit card and GRAB mastercard which do not honoured IPAY transaction as a sale transaction. Thus, neither cash back nor reward points were given. I was too lazy to write in to IPAY to refund the transaction fee for that two experiences. So I paid $29 transaction fee for nothing.
ipaymy 回复2022-11-09
Thank you for your review and feedback. We recommend reviewing your card's latest terms and conditions and/or contacting your issuer to confirm.
If there are any associated points or rewards for 'online spend' transactions with your card, the allocation of these points or rewards is solely up to the discretion of your card issuer.
Vanessa from the iPayMy Support team delivered a service that really delighted me. My pay out due date was Monday but she expedited it to Thursday which was really helpful for our business. Paying International suppliers quickly is really beneficial to us.
ipaymy 回复2022-10-21
Thank you for your 5* review and kind words Vivek! We love to hear from our loyal customers about their experiences and we are equally delighted to know that Vanessa had been a great help during your payment process.
Keyupmart
PayJib
Pennylane
illicado
Pipdance
typo.00
Zerko
Trending G