ipaymy

Hi AL, thank you for sharing your feedback. We understand concerns around fee changes and appreciate the opportunity to clarify. The recent updates include a 2.4% service fee and a separate $1 fund safeguarding fee, which helps us ensure the security and protection of your funds in line with regulatory standards. These adjustments were necessary to address rising operational costs while maintaining the reliability and safety of our service. We truly value your past support and hope to have the chance to serve you again.

Hi JT, thank you for your feedback, and we’re sorry to hear about your experience. We understand how important it is to have timely support, especially for scheduled payments. While we currently don’t offer a hotline, our dedicated support team is available via live chat and email, and we strive to respond promptly to all urgent queries. If you still need assistance, please don’t hesitate to reach out—we’re here to help.

Hi Zinc, thank you for your feedback! We’re glad to hear the platform is working as expected. If there’s anything we can do to make your experience even better, feel free to let us know!

Hi Weipei, thank you for the kind words! We’re thrilled to hear that you had a seamless experience and found the platform easy to use while earning miles. Making the process smooth and rewarding is exactly what we aim for. We appreciate your support and look forward to helping you earn even more miles in the future!

Hi PC, Thank you for your feedback. Our team strives to provide more promotion for our user's benefit. Our latest ongoing promotion is listed on our websites and we will also actively inform users should there be any new promotions! Please contact us at [email protected] or our live channels should you have any further queries or require assistance regarding our platform. We truly appreciate your support and thank you once again for taking time to leave a review.

Hi Mike, Thank you for taking the time to share your feedback with us. We understand that you were hoping for a preferential rate on your rental payments. After reviewing your request, our team has advised that the rate we can currently offer is the recurring rental promo at 1.79% for Visa Card payments based on the payment amount. We are committed to offering competitive rates and value your continued support as we strive to provide the best possible service. Thank you once again for your feedback. If you have any questions or need assistance, please feel free to reach out to our customer support team through our live channels or by emailing [email protected]. We’re here to help!

Hi Reinhardtastrea, Thank you for your kind feedback! It is highly unusual that there is a block for Maybank cards, may I know if you can forward the conversation between you and Maybank to [email protected] for our team to investigate further? We thank you again for highlighting this to us and we hope that you have found our platform easy to use. Please do reach out to us anytime should you have any issues and we can investigate further.

Hi Yuzaini, Thank you for your feedback and review! Our team is more than happy to know that you had a seamless experience on our platform. If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at [email protected], through our live chat, or via messages on Instagram and Facebook.

Hi Tuck Seng, Thank you for your feedback and review! Our team will take your feedback into account for more promotions for Mastercard. If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at [email protected], through our live chat, or via messages on Instagram and Facebook.

Hi Eugeniu, Thank you for your feedback. Our team is more than happy to know that you had a great experience on our platform for your payment! Our team also strives to provide more promotion for our user's benefit. Our latest ongoing promotion is listed on our websites and we will also actively inform users should there be any new promotions! Please contact us at [email protected] or our live channels should you have any further queries or require assistance regarding our platform. We truly appreciate your support and thank you once again for taking time to leave a review.

Hi Gek Eng, Thank you for your feedback and review! Our team is more than excited to know that we have assisted you in your query. If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at [email protected], through our live chat, or via messages on Instagram and Facebook.

Hi Teck Soon, Thank you for your feedback and review! Our team is more than happy to know that you had a seamless experience on our platform. If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at [email protected], through our live chat, or via messages on Instagram and Facebook.

Hi Edwin, Thank you for your feedback and review! Our team is more than happy to know that you find our platform efficient, as our team only operates on weekdays; payments on weekends will be deferred to the next available business day. If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at [email protected], through our live chat, or via messages on Instagram and Facebook.

Hi Pranav, Thank you for your feedback and review! Our team is more than happy to know that you find our platform straightforward to utilise. If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at [email protected], through our live chat, or via messages on Instagram and Facebook.

Hi Steven, Thank you for your feedback and review! Our team is more than happy to know that you find our platform straightforward to utilise. If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at [email protected], through our live chat, or via messages on Instagram and Facebook.

Hi Wawan, Thank you for your kind feedback! Our team have actually reached out to you as per your request, you may check your email inbox for our emails! Our team also greatly appreciates your feedback and we will strive to do better. Please feel free to contact our customer service team at [email protected], through our live chat, or via messages on Instagram and Facebook.

Hi Keng Yang, Thank you for your feedback and review! Our team is more than happy to know that you find our platform easy and efficient to use. If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at [email protected], through our live chat, or via messages on Instagram and Facebook.

Hi Vijay, Thank you for taking time out of your day to leave a feedback. We can see that our team have advised you that your referral code was already expired when you have reached out to us and our team have also recommended that you are still able to use the promo code 'SGNEW' for S$20 off our platform fees for your first payment. We also can see that you have utilised the code 'SGNEW' for your payments. Please kindly note that the referral promo code's terms and conditions and also the expiry of the code are indicated in the email that you have received. If you encounter any further issues with your payment, please don’t hesitate to reach out to our customer service team. You can contact us via email at [email protected], through our live chat, or via messages on Instagram and Facebook.

Hi Edison, Thank you for your feedback and review! Our team will take your feedback into account and inform our team of your feedback. You can also check out our current promotions page to utilise any promotion for your recurring payments! If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at [email protected], through our live chat, or via messages on Instagram and Facebook.

Hi Sharum, Thank you for your feedback. We have a 'Flash' pay service which is the next day payout should your transactions be scheduled before 1pm Singapore Time. You can explore more of the 'Flash' pay service here https://help.ipaymy.com/en/articles/8014167-how-do-i-get-the-next-day-s-payout-in-singapore. Please don’t hesitate to contact us directly, and we'll assist you in your queries. Should you have any other questions or require further assistance, our customer service team is always here to help. You can reach us via email at [email protected], through our live chat, or on social media via Instagram and Facebook