IQ Institute

Hi Nicole, Thank you for sharing your experience. We’re sorry to hear about the difficulties you’ve described and understand how concerning this situation must be, particularly given your circumstances. We take concerns regarding billing and account access very seriously. We have asked for additional information so we can review your case in more detail. Please provide your support ticket number so we can locate your correspondence and investigate your concerns further. There are three ways to cancel your subscription: Through our website: When logged into your account, you can go to the Membership page to manage your subscription. Via the website footer: Simply click the "Cancel" button at the bottom of the website. This option does not require you to log in. Through Customer Support: You can contact our support team here: https://iq-institute.org/contact-us/, and we will be happy to assist you with cancellation and any related concerns. We also appreciate you bringing the website access issue to our attention. Our goal is to ensure users can access support and manage their accounts without unnecessary difficulty, and feedback like yours helps us identify and address potential issues. Best regards, IQ Institute Support

Hi Poppy, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must feel. We take concerns regarding billing, subscriptions, and customer support very seriously. Subscriptions are only activated when selected during the checkout process, and users should always be able to contact support for assistance. We would also like to clarify that our support team is active and available through our official contact page here: https://iq-institute.org/contact-us/ We have also asked for additional information so we can review your case in more detail and better assist you. We appreciate you bringing these concerns to our attention, as feedback like yours helps us continue improving the user experience, communication, and support process. Best regards, IQ Institute Support

Hi Erica, Thank you for your feedback! We’re very happy to hear that you enjoyed the test and found it accurate. We also appreciate your comments regarding the payment requirement. Our pricing and subscription details are presented during the checkout process before any payment is completed, though we understand how the experience may have felt unclear from your perspective. Your feedback is valuable to us as we continue improving both the platform and the clarity of our communication. Best regards, The IQ Institute Team

Hi Beth, Thank you for your kind feedback! We’re glad to hear that you found the test both fun and informative. Creating an engaging experience while providing useful insights is very important to us. We truly appreciate you taking the time to share your review. Best regards, The IQ Institute Team

Hi Louis, Thank you for sharing your feedback. We understand your concerns and appreciate you taking the time to describe your experience. The test itself can be taken for free, while the complete report and additional features are offered as part of an optional paid service that users may choose during checkout. We understand that billing details and subscription terms are important, and feedback like yours helps us continue improving transparency and the overall user experience. Our goal is always to ensure users can make informed decisions before proceeding. If you have any questions or need assistance regarding your account, please feel free to contact our support team here: https://iq-institute.org/contact-us/ Best regards, IQ Institute Support

Hi Teresa, Thank you for your thoughtful feedback! We’re very happy to hear that the experience helped you better understand yourself, your strengths, and ways to further develop and utilize your abilities. Providing meaningful insights that users can apply in their personal growth is something we truly value. We appreciate you taking the time to share your experience with us. Best regards, The IQ Institute Team

Hi Michelle, Thank you for your wonderful feedback! We’re delighted to hear that you found the IQ test both challenging and engaging. Creating tests that keep users interested while providing a stimulating experience is something we work hard to achieve. We truly appreciate you taking the time to share your experience with us. Best regards, The IQ Institute Team

Hi Jonathan, Thank you for sharing your feedback! We’re so glad to hear you enjoyed receiving your results and that the experience left such a strong impression on you. One of the things we aim for is to create a test experience that is both engaging and rewarding, so it’s great to know you found the results exciting and enjoyable. Discovering new insights about yourself can be a really fun experience, and we appreciate you taking the time to share your thoughts with us. Feedback like yours motivates us to continue improving and providing an experience that users find both interesting and meaningful. Best regards, IQ Institute Support

Hi Geraint, Thank you for your feedback! We’re delighted to hear you found the test excellent and enjoyed the overall experience. Our goal is to create a test that is both engaging and thought-provoking while providing meaningful insights in a clear and enjoyable format. It’s always great to know when users have a positive experience, and we truly appreciate you taking the time to share your thoughts with us. Best regards, IQ Institute Support

Hi Lynn, Thank you for your thoughtful feedback! We’re glad to hear that you found the experience interesting. Different tests can certainly produce different results, but we’re happy that the process encouraged curiosity and critical thinking — that’s an important part of the experience. We appreciate you taking the time to share your thoughts with us. Best regards, The IQ Institute Team

Hi Emily, Thank you for your feedback. We understand your frustration and take billing concerns seriously. Subscriptions are only activated when selected during the checkout process, and we aim to make this information as clear as possible so users can make an informed decision before proceeding. We appreciate you sharing your experience, as feedback like yours helps us continue improving clarity and the overall user experience. If you need assistance with your account or subscription, please contact our support team here: https://iq-institute.org/contact-us/ Best regards, IQ Institute Support

Hi Sandra, Thank you for your feedback! We’re glad to hear you had fun taking the test. Creating an enjoyable and engaging experience is exactly what we aim for. We appreciate you taking the time to leave a review. Best regards, IQ Institute Support

Hi Jonathan, Thank you for your feedback! We’re happy to hear you enjoyed the test and found that the experience matched what was promised. It’s great to know the test met your expectations and provided an enjoyable experience. We appreciate you taking the time to leave a review. Best regards, IQ Institute Support

Hi Crystal, Thank you for your feedback! We’re glad to hear the test provided a meaningful challenge and encouraged you to really think through some of the questions. Creating an engaging experience with a balance of fun and thoughtful problem-solving is exactly what we aim for. We appreciate you taking the time to share your experience. Best regards, IQ Institute Support

Hi Rory, Thank you for your feedback. We take billing concerns very seriously and appreciate you sharing your experience. Subscriptions are only activated when selected during the checkout process, and we aim to present this information clearly so users can make an informed decision before proceeding. We understand your frustration and value feedback like yours, as it helps us continue improving clarity, communication, and the overall user experience. If you need any assistance, please contact our support team here: https://iq-institute.org/contact-us/ Best regards, IQ Institute Support

Hi Moghanapriya, Thank you for your kind feedback! We’re happy to hear that you enjoyed using our platform for your IQ test and results. Providing an easy and enjoyable experience for our users is very important to us. We truly appreciate you taking the time to share your review. Best regards, The IQ Institute Team

Hi Alison, We’re sorry to hear the experience did not meet your expectations. Our quizzes can be taken before payment, while detailed results and premium features are part of a paid offering. We understand from your feedback that this was not communicated clearly enough during your experience. We take concerns about transparency seriously and continue working to improve how pricing and subscription information is presented. If you would like us to review your case directly, please contact our support team here: https://iq-institute.org/contact-us/ Best regards, IQ Institute Support

Hi Tanya, Thank you for sharing your feedback. We understand your concerns and appreciate you taking the time to explain your experience. The test itself can be taken without payment, while the full detailed report and extended analysis are offered as an optional paid upgrade for users who wish to access additional insights. We aim to present this information clearly during the process so users can make an informed decision before proceeding. Feedback like yours is valuable, as it helps us continue improving transparency, communication, and the overall user experience. If you would like any clarification or assistance, please feel free to contact our support team here: https://iq-institute.org/contact-us/ Best regards, IQ Institute Support

Hi Leoni, Thank you for your feedback. We understand your concern and why this experience felt misleading. We take comments about advertising clarity seriously, especially regarding expectations around free access to results. Your feedback has been noted and will be shared with the relevant team for review. If you would like us to review your case directly, please contact our support team here: https://iq-institute.org/contact-us/ Best regards, IQ Institute Support

Hi Milan, Thank you for your kind feedback! We’re delighted to hear that you found the questions thoughtfully designed and enjoyable. Our team puts a lot of effort into creating engaging and meaningful tests, so your comments are truly appreciated. Thank you for taking the time to share your experience with us. Best regards, The IQ Institute Team