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Dear Customer, Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience caused regarding phone number verification and account region setup. Please note that account verification requirements, such as an Indonesian phone number, are specific to the Indonesian region platform to comply with local service regulations and security protocols. For our international users, we recommend using our global region platform, which allows registration and wallet feature utilization without requiring an Indonesian phone number. We have directly requested your ticket details here on Trustpilot so our team can review your case immediately. Please reply with your official ticket ID number so we can locate your report and help resolve your wallet balance issue as quickly as possible. Thank you for your patience and cooperation.

Dear Customer, We sincerely apologize for the frustration and inconvenience caused by the performance issues on our website and app. To help our technical team identify and resolve the specific glitches you are experiencing, please submit a brief report via the Help / Support menu. Kindly include screenshots or details about which pages or features are malfunctioning so we can investigate and improve your experience promptly. Thank you for your patience and feedback.

Dear Customer, We apologize for the issue with your order. If you have not received the product and the seller has not responded, please submit an official report through the Help / Support menu. Kindly attach your Transaction ID along with supporting screenshots so our team can check with the seller and follow up promptly. Thank you for your patience and cooperation.

Dear Customer, We appreciate your honest feedback, and we apologize for the frustration caused regarding your Robux order. Because Robux transactions rely directly on accurate account information provided during the order process, top-ups sent to an incorrect username cannot be automatically reversed. However, to help us check the possibility of retrieving or canceling the transaction with the seller, please submit an official report via the Help / Support menu on your order details page. Kindly attach your Order ID and screenshots of your Roblox account details so our support team can verify the logs and assist you further. Thank you for your understanding and cooperation.

Dear Customer, We sincerely apologize for the unpleasant experience and the poor service attitude you received from the seller. We take seller service quality very seriously. Please submit a report via the Help / Support menu on your order details page, along with screenshots of your conversation with the seller, so our team can review their behavior and take appropriate action in accordance with our platform policies. Thank you for bringing this to our attention and for your cooperation.

Dear Customer, We sincerely apologize for the inconvenience and friction you experienced while using our mobile app. We are continuously working to improve our application's design, performance, and user experience. To help our product and technical teams make the necessary adjustments, please share specific details or screenshots of the features you feel need improvement via the Help / Support menu. Thank you for your valuable feedback and patience as we work to enhance our platform.