我错误地为牙买加 C5 表格支付了 iVisa 费用，没有意识到官方政府表格是免费的。我认为网站对此说得不够清楚，我的退款申请提交后被拒绝了。如果您要去牙买加旅行，请确保在支付任何第三方服务之前先使用官方政府网站。
iVisa 回复2026-08-07Dear Sasha,
We’re sorry to hear about your experience and would like to better understand what happened in your case so we can properly review it and provide the necessary assistance.
At the moment, we were unable to locate any order associated with the name displayed on Trustpilot. Could you please contact us at [email protected] and provide your Order ID? Once we have this information, our team will be able to investigate your case in detail and offer further guidance.
We would also like to clarify that iVisa is a third-party service provider that assists customers with visa and travel document applications. Our goal is to simplify the application process by helping ensure that all required information is correctly submitted and by providing support throughout the process. As an independent service provider, we have our own processing fees.
We truly appreciate your feedback, as it helps us continue improving our services and customer experience.
If you need any further assistance, our support team is available and ready to help.
We’re here for you,
Cássia
Specialized Support Team, iVisa.com.
