iVisa

Dear Amar, We hope you are doing well. Please note that we have sent you an email with all the relevant information regarding your case. We would also like to kindly clarify that iVisa is a third-party service provider that applies for visas and travel documents on behalf of our customers, ensuring that documents are uploaded correctly and applications are processed on time. Our role is to help prevent additional information requests from the government and minimize the chances of visa or document rejection. As such, we charge our own processing fee. If you need any further assistance, please feel free to reach out to us at [email protected]. We hope you have a great week. We are here for you, iVisa.com

Dear Christina, We’re sorry to hear about your experience and would like to better understand what happened in your case so we can properly review it and provide the necessary assistance. At the moment, we were unable to locate any order associated with the name displayed on Trustpilot. Could you please contact us at [email protected] and provide your Order ID? Once we have this information, our team will be able to investigate your case in detail and offer further guidance. We would also like to clarify that iVisa is a third-party service provider that assists customers with visa and travel document applications. Our goal is to simplify the application process by helping ensure that all required information is correctly submitted and by providing support throughout the process. As an independent service provider, we have our own processing fees. We truly appreciate your feedback, as it helps us continue improving our services and customer experience. If you need any further assistance, our support team is available and ready to help. We’re here for you, Cássia Specialized Support Team, iVisa.com.

Dear Lisa, Thank you for the detail here. I reviewed your order in full and I want to answer each of your points. First, one clarification that I think explains a good part of this. What you purchased was the Vietnam Digital Arrival Card, not a visa or an e-visa. The arrival card is the mandatory pre-arrival declaration that every traveller files before entering Vietnam, covering passport, flight and stay details. It is registered with Vietnam Immigration and scanned at the border. It is not an entry permit, it is not reviewed or approved by a consulate, and no visa number is issued for it. That is why the document you received sets out your travel details rather than looking like a visa. If you were expecting a visa to be issued, that is a separate application with its own government fee and approval process, and it was never part of this order. Both travellers' declarations were registered with Vietnam Immigration and confirmed by them on 30 July, ahead of your arrival. These are filed under a government portal account we create on your behalf, which is why the confirmation does not land in your own inbox and the reference cannot be pulled from your side. That is standard for this product, but it was clearly never explained to you, and I understand why it looked like nothing had been filed. Where we did fall short is that we passed the delivery time stated in your confirmation email, and the answers you were given while you were chasing us did not give you an accurate picture of where your file stood. The refund decision was communicated on that same basis, and I am reviewing all of it. There is also a specific detail in your application that explains both the hold on the second traveller and the number you flagged as incorrect. It concerns your own file, so I would rather set it out for you directly than in public. I have emailed you today at the address on your order and I am handling your case from here. Cássia, Reputation Analyst, iVisa.com