Jack's Flight Club

Sean, we're so happy to have you as a member and thank you for letting us know the value the Club has to you :) We're glad we can be there for when you next book a trip and in the meantime, love knowing that we're giving you all the awesome travel inspiration!

Elizabeth! Thank you so much :) Yes we do! And we love sharing all of that knowledge and insider tips with you. Our Navigators have travelled to 100s of countries, spend 100s of hours sifting through flights before they send you out a deal that is worthy enough. And of course, they sprinkle on all the additional details to make the trip even better. We're so grateful you took the time to leave your review. If you do need anything, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]

Hey there! Thank you so much!! We're thrilled to have you as a long time member and honoured that we've been able to bring you so much travel inspiration :) We hope to continue doing that for many years to come.

This is wonderful! Thank you for taking the time to let us know :) The Detour editor will be extra happy to see this and we're overjoyed to also see that the flight emails are offering just the right kind of travel inspiration. We hope that you're able to book many wonderful trips and when you do, please remember to send us a Postcard.

Ilona, thank you so much for this review :) Every amazing flight deal email you receive, each reply from our Member Experience team and even the replies you get here are all written by real people. Our Navigators are truly lovers of the world, travelling & our members and you can see their passion in their words. Your review made our day! If you do need anything, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]

Thank you so much, Peggy! We genuinely appreciate you leaving your review and we hope that we may continue to bring you even more amazing travel content and awesome flights. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Hey, Toby! Thanks for taking the time to let us know and we're so happy to see your renewal query was dealt with quickly and efficiently :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Paul, this was lovely to read. Thanks so much :) We're thrilled you're enjoying the flight emails. Our Navigators put a lot of effort into writing each email and giving you that extra inspiration, on top of the amazing flight deal. We hope that you are able to book soon. Please remember to send us a Postcard once you do!

Lisa! We absolutely love sending them to you. And we're not just saying that. Travel is truly our passion. Our Navigators are expert travelers who've visited hundreds of countries between them and write each of our flight emails individually, personalizing the inspo to that specific place and the offer. We're so happy to be a part of your travel adventures and we hope to continue bringing you even more amazing deals.

Pat, we're so happy that we can expand on the knowledge you already have and make planning your future trips even easier. We're glad that you've been enjoying our flight updates and we hope you can book an awesome trip soon!

Hey there. Thanks for getting in touch and giving us an opportunity to look through your account details. We see that you initially contacted us on August 07th 2023 to advise that you were not receiving Premium email offers, but had been charged for the full membership after your trial. There was no mention of wanting to cancel nor receive a refund in the subject line or body of your email. The agent let you that we did see you were receiving Premium offers, trouble shooting steps to follow and also, requested a screenshot for further investigation to be done. That reply from the agent was August 08th 2023. There were no further replies nor emails from you. Our Member Experience team reached out to you on June 23rd 2026 to follow up on your review. They advised of the specifics for your membership details and confirmed that unfortunately, as your renewal was in March 2026, we could not refund it as the request was outside our 14 day refund timeframe. You advised that you had been communicating with us for years. The agent provided screenshots of the correspondence from August 2023, which showed the date that email was viewed, along with screenshots from your account showing no further communications nor a request to cancel directly from your Lounge. They asked for copies of the other correspondences you advised of, so that we could investigate further. Sadly, to date, those have not been provided. We will always take ownership where we drop the ball or there is an error, to ensure that we rectify the matter. From the investigation of your membership details and email correspondence, there was no prior request to cancel found. It is very disheartening to receive your review, as there was no noted error on our side. We have cancelled your billing from our end, to ensure that there are no future charges. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Hey, John! Thank you so much for taking the time to leave your review :) We truly appreciate that, especially our Navigators. They spend 100s of hours looking through flight deals before individually writing all of our Flight emails. We love to see that you've been enjoying them and hope that you're able to book some awesome trips very soon!

Robert, we're so happy to see this! Each flight alert and The Detour are written by one of our Navigators and really embodies not only their love for travel and the knowledge they've built up over the years, but also showcases their personality and unique writing style. We're so pleased that you've been enjoying them. We hope that you're able to book an awesome flight soon and once you do, please remember to send us a Postcard :)

Hey, Michael. Thanks for taking the time to leave your feedback. We reached out on June 19th 2026 to confirm what kind of deals you were after that you weren't seeing or how we could assist in you getting the most out of the service, but sadly have not heard back to date. We are happy to see, however, that you've made actions on your account after our follow up on June 22nd 2026. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). The service won't be for everyone, as much as we wish that could be the case. And we would really love more details to understand where improvements were needed. If you have some time, please reply to our Member Experience team or email them directly at [email protected]

Oh, Loris! You made our day :) Thank you so much. We genuinely appreciate you taking the time to let us know and our Navigators are so grateful for your kind words and are beaming that you've been enjoying the flights. We hope you see so many more wonderful offers and get to book trips to all the places you've wanted to visit (and some that we've inspired too!).

Stella, we're so happy to see this and thank you for taking the time to let us know! Our team really put your experience above anything else and that's just why they're called Member Experience. We hope you see so many wonderful flights and when you do book, please remember to send us a Postcard :)

Thank you so much for sharing this Rea! We're delighted to hear that you are enjoying our Fights. Our team is always looking for the next great fare and we do our upmost to make sure members see great Flight opportunities without their inbox feeling overwhelmed, so it's wonderful to know that's been your experience. We're thrilled to have helped you out with a trip to the Philippines using one of our Flights! Thanks again for being part of the Club!

Hi Hazel Thank you so much for taking the time to leave a review. We are saddened to hear that your experience with us has been frustrating. I would like to take the chance to clarify how Jack’s Flight Club works. We don’t directly sell or discount flights. Instead what we do is constantly search for unusually low fares and then let our members know when we spot them. We don’t recieve any commision from airlines or other travel companies. Our role is to simpily help travellers find great fares, when they become availble. That said, I completely understand that our service might not be the right fit for everyone, especially if your not planning on travelling much in the future. I’m also very sorry to hear that you’ve had a difficult time cancelling your membership. We definitely don’t want the process to feel confusing or frustrating. I have locate your account and I’ve now gone ahead and cancelled you billing so there won’t be any furter renewals. You’ll continue to have access to your Takeoff membership until the end of your current membership period, when we will make sure your account is moved to our Standby mailing list. If you’d like us to take a further look at yor account or have anything further we can assits you with, please don’t hesitate to contact out Member Experience team at [email protected] and they’ll be happy to help.

We love seeing this! Thank you so much for sharing, and we hope we can continue helping with many more adventures in the future.

Colin this was so amazing to read! We love being a part of your travel journeys and knowing that we have already helped you on your travels is the icing on the cake :) We hope that we can bring you even more travel inspirations. This made our content writers smile, they are always so appreciative to hear what our members have to say about our weekly The Detour Newsletter. Don't forget to send a postcard for the trips you have already booked. You can access the postcard from your tip email, the postcard tab or email us directly at [email protected]. Wishing you many more wonderful travels!!