Jack's Flight Club

Hey, thanks so much for taking the time to leave your review :) We're so happy that we were able to assist you, we expect nothing but the best from our wonderful Member Experience team! If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Thank you so much for this, Colin :) We're very happy to see you've been enjoying the great flights! We hope that you book a flight soon and once you do, please send us a postcard. We absolutely love being a part of your travel adventures.

Hi Christine, Thanks for your review — I’m sorry to hear this has been your experience. I’ve taken a look at your account and it seems well set up to receive Flights that are of interest to you. However if this is not correct or if you are having any issues logging into the app, website or viewing Flights emails, please feel free to reach out us at [email protected] and we can take a closer look with you. We’d love the chance to turn this around for you.

Thank you very much for your review Ellie and it has been passed on to our team. We value our members and that's why our team is referred to as Member Experience because we try to go beyond customer support, ensuring that we make your overall experience an amazing and memorable one :)

Ty'kie, thank you so much! Our Member Experience team are some of the best in the world and we're really happy they could assist with your query and do so in an efficient time. If you do need anything else, please don't hesitate to reach back out to them by emailing: [email protected]

John, this just made our day! We're elated that our flight emails have already helped you to save and we look forward to sending you even more awesome flights :) Our Navigators truly love travel and giving tips on how to make a travel experience even better. So glad that you've been enjoying the service. If you do need anything, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]

Hey, Conor! We're so happy to see this and thanks for letting us know :) We pride ourselves on how amazing our Member Experience team is and are so glad they were able to assist you. If you do need anything else, please don't hesitate to reach back out to them by emailing: [email protected]

Hey, there. We're so truly sorry to see this and have thoroughly looked into the matter. We do see that you have been in further contact with our Member Experience team and we want to apologize for the glitch and the miscommunication. That is something that should not have happened and we're happy to see that it was addressed and resolved. We have noted that this is your 3rd trial with us and are happy to see there were no issues prior with your cancellations and our Technical team is on top of this to resolve the issue that occurred, to ensure that it does not happen again. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Hey, Allison! This means so much to us, thank you :) We truly appreciate your kinds words and also taking the time to leave this review. If you do need anything, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]

Hey, Daniel! Thanks so much for taking the time to leave your review :) We love knowing that you've been enjoying the flights and the service. If you do need anything, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]

Hey there. We're so sorry to see that you had any issue cancelling your subscription. We would have loved to look into this for you but no details were provided to locate your membership and to date, our request for further details was not replied to. Please reach out directly to our Member Experience team by emailing: [email protected] and they will be happy to help with any query :)

Hey, Alice. Thanks for taking the time to reach out. We have reviewed the details of your membership to understand the particulars of your subscription and to confirm if there was any service breakdown on our end. We do see your membership started on December 06th 2024 with a trial. When you initiate any membership with us, the date of the renewal is clearly stated on the check out page and can be confirmed by logging into your Lounge at any time. Your renewal was on March 06th 2026 and you contacted us on March 27th 2026 requesting a refund. The agent advised that the request was outside the 14 day refund timeframe and a refund could not be granted from our end. This policy is clearly stated on our site and it was agreed to when you created the account with us. Your renewal date had not changed and it was the same date that you received your renewal in 2025. The policy is there not only as a guideline for us but one that allows fairness to all of our members who sign up with us. It gives a very clear parameter on the expectations and one that each member falls under, so everyone is treated impartially. We do also clearly state that unsubscribing from receiving flight emails does not cancel your membership and that this would need to be completed from your account. We disclaim this so all details are visible and understood. There are members who opt out of email offers, so they can receive app notifications or because they prefer viewing the flights in their Lounge. We are disheartened that you feel the details were not clearly broken down enough and we will definitely do a better job of making sure that information is more upfront.

Hey, Vishva. Thanks for getting in touch and giving us an opportunity to go through the details of the case. We have reviewed your subscriptions as well as the correspondence with our Member Experience team. You contacted us on March 01st 2026 and requested that we cancel your subscription. The agent located the account with the email you wrote from, cancelled and refunded it, as you were still within the 14 day refund time period. This was a renewal from February 23rd 2026, which initiated from a trial on November 25th 2025. We will call this membership B. You then contacted us on March 31st 2026 and asked for a breakdown of your membership details. This was provided to you, with the email addresses associated with the accounts. You were advised that you had a prior account under a different email address from membership B, which was a renewal on March 05th 2026 and it stemmed from a trial on December 05th 2024. We will call this membership A. This was the second renewal on this subscription, the first renewal was March 05th 2025. When the renewal reminder would have been sent, it would be sent to the email that was added when you created the account. Sadly, we would have had no way of knowing that you would not have access to it and the reminder is automatically sent to the email on file. When you advised that you did not have access to the email, it was updated to match the one you stated should have been the correct email. Unfortunately, that renewal was outside of the refund timeframe and we could not grant a refund for membership A. We informed you of this, gave the reason why, gave detailed breakdowns and screenshots from your subscription. We completely respect your right to seek further help regarding this. We hope that we have been able to further clarify the details of your memberships and that the reason for the denial on your second refund request is clearer. If you need anything else regarding your account, please let us know.

Hey, Kevin! We're really happy to see that you've been enjoying the deals :) We hope we may continue to bring you even more awesome flights. When you do book, please make sure to send us a Postcard. If you need any assistance, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]

Mark, we are so thankful for this review :) We expect nothing less from our Member Experience team and we're so happy that your query was resolved quickly! If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Hey, Peter. Thanks for taking the time to leave your feedback and giving us a chance to assist you further with this. Our Member Experience team have reached out via email with some guidance and tips that would help you. We would love to hear back from you on if the tips worked or how we could assist you further in getting the most out of the service. Please reply directly to the agent's email or reach out to the team at [email protected] :)

Karen, thank you so much! We're thrilled to see this :) Our Navigators spend hours researching flight deals and individually writing our flight emails, to make sure we make the process as easy as possible for you to book and that you have all the info you need about the trip. We hope you book many wonderful deals and when you do, please remember to send us a Postcard!

Hey, Peter. Thank you for taking the time to share your feedback with us! We do make it very clear on the site that we want to get our members all around the world on any budget and this does mean that we will look for the cheapest way of doing that. We look at both luxury and budget airlines but lots of the best offers will be on budget airlines. This does not mean that we don't look for premium economy or business (or even better!) and make sure that we send those tips out as well :) We completely understand that travelling on budget airlines is not for everyone and we do our utmost to cater to the needs of all of our members. Our mission has always been to make sure that air travel and being able to see as much of the world as possible is available to everyone and that you're not just limited to the bigger airlines that you know and fares that are out of reach. We hope that we will be able to find the right offers for you, on the airlines that you're after and get you out on a travel adventure! Thanks again for your feedback and it has been shared with the team!

Thank you for taking the time to share your feedback with us! We do make it very clear on the site that we want to get our members all around the world on any budget and this does mean that we will look for the cheapest way of doing that. We look at both luxury and budget airlines but lots of the best offers will be on budget airlines. This does not mean that we don't look for premium economy or business (or even better!) and make sure that we send those tips out as well :) We completely understand that travelling on budget airlines is not for everyone and we do our utmost to cater to the needs of all of our members. Our mission has always been to make sure that air travel and being able to see as much of the world as possible is available to everyone and that you're not just limited to the bigger airlines that you know and fares that are out of reach. We hope that we will be able to find the right offers for you, on the airlines that you're after and get you out on a travel adventure! Thanks again for your feedback and it has been shared with the team!

Hey Brian, thanks for leaving us this review and giving us an opportunity to look into this more for you :) We do see that our Member Experience team have been in touch with some guidance on how to read and access the prices you see in the flight emails. We truly hope that the process becomes quicker and easier for you. But, any time you need any assistance, please don't hesitate to reach back out to them by emailing [email protected]