Jack's Flight Club

Lorna, we're so happy to see that we were able to assist you with your membership query and that everything was resolved quickly :) We try our best to not only offer amazing flights but the very best customer service. That's just why our team is called Member Experience. If you do need anything else, please don't hesitate to reach back out to them by emailing: [email protected]

Hey, there! We love that you've been enjoying the flight offers so far and hope that you can book with one of our alerts soon :) If you ever do need any help understanding how to use one of our flights to book a trip or any other questions, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]

Hey, JP. We're so happy that we were able to resolve your refund query quickly and get that matter closed :) Thanks for taking the time to leave your review. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Charles, thank you so much! We really appreciate you taking the time to leave your review and we're so happy that our Member Experience team were able to assist :) We always want to make sure you have a great interaction with us, even if the service is not for you at this time. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

We are so pleased to see the process was smooth and quick! We try to make your interactions with our team easy and pleasant, increasing the member experience you have with us, even if you decide the paid membership is no longer for you. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Berkeley, this was wonderful to read and so creative! It put such big smiles on our faces :) We are truly thankful for your kindness and we're over the moon that you are enjoying our new offering. We genuinely hope that you continue to love your Plans and all the amazing features our First Class tier offers. And of course, any time you do need anything, please don't hesitate to get back in touch with us!!

Thank you so much for this review, Barbara! This is exactly what we also aim for, to provide great member experience on top of wonderful flights. We're so glad the team were able to assist you quickly and if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Hey, Bee. Thanks so much for taking the time to leave your review, we really appreciate it :) We do offer service from several places in Europe and the UK but sadly, not Cyprus at this time. We are always working to expand the areas we cover and truly hope we will be able to see you back again soon. We're glad we were able to assist with your refund and if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Anne, Thank you so much for your kind words! We’re so glad we could get things sorted quickly for you and that our team was able to help resolve the app payment issue. It’s great to hear you’ve been impressed so far. If there’s ever anything else you need, feel free to get in touch at [email protected] Wishing you plenty of amazing flight finds ahead!

Lindy, this is wonderful! Our Member Experience team are the best there is and really go above and beyond for you and the rest of our members. Our value is not only in the great flights we offer but also in making your interactions, either with viewing our emails or getting in touch with the team, a more than pleasant one. We are thrilled that we have met this expectation. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Thank you so much, Yvonne! Your review put such big smiles on our faces and we loved being able to be at the show and meet you all. We look forward to continuing doing that and yes, it very much is like catching up with old friends cause the people you met are the very same ones behind our human and personalized emails and the teams that put in hard work to make the app and site great. We are thrilled to see that you already have 2 trips booked. Please don't forget to send us a postcard from the bottom of the flight deal. And of course, any pics that you'd like to share when you're back, we genuinely love being a part of your adventures :)

Hey there! We're so happy to see the team were able to sort your refund. We have checked your account details and can confirm the refund was processed from our end on October 28th 2025. You can for sure get in touch with your bank to confirm but also, reach back out to our Member Experience team and they can provide the reference # linked to your refund. This can be used to trace it. You may reach back out on [email protected] about this or if you need help with anything else :)