Jerry Cards 回复2026-05-20Hi Suad,
Thank you for reaching out. We want to address this transparently for anyone reading.
We have been in active email correspondence with you since May 10, working together to resolve the issue. Our records show:
• Your $500 Apple gift card was delivered to your registered email and balance-verified at the moment of delivery — the card was valid when sent
• We provided detailed troubleshooting steps including signing out and back in, hard restarting the device, and checking the balance after a delay (a known Apple iTunes system lag)
• We asked for clarification on the exact error message you encountered, which would help us investigate the root cause
A very common cause of "card not working" reports on US Apple gift cards from international customers is an Apple ID region mismatch. US Apple gift cards can only be redeemed on a US-based Apple ID account. If your Apple ID is registered to a different country, the redemption will fail even though the card is valid.
We are happy to continue helping. If you can share:
• A screenshot of the exact error message Apple shows you when you try to redeem
• The country/region currently set on your Apple ID
• Whether the redemption attempt was made from a US Apple Store account
…we can determine next steps including, if needed, investigating whether the code may have been compromised after delivery.
For anyone reading: gift card redemption issues are almost always traceable to one of three causes — Apple ID region mismatch, a redemption error that resolves with retry, or unfortunately, third-party scams where someone convinces the buyer to share their code. We work through every case individually because we want every customer satisfied.
JerryCards has been delivering gift cards since 2009 with 8,700+ verified Trustpilot reviews and a 4.6/5 rating. Reach us anytime:
• Email: [email protected]
• WhatsApp / iMessage: +1 (662) 586-1688
Best,
Jerry