Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes.
However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
I don't like the back side of my wallet . It's too girlish .
Jessemade UK 回复2025-03-03
JMUK31505
Hello Thulasi,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
JMUK31778
Hello natalie,
So sorry for this bad experience.
We found that your order is delivered successfully on February 18th.
We have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
I had this bracelet on for less than 30 mins and it came undone and I lost all 5 hearts ! Be careful it doesn’t hold together very well !
Jessemade UK 回复2025-02-25
JMUK31019
Hello Hayley,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
I thought it was really lovely when it arrived ,but next day it already peeling around edges obviously from the other keys ,so now it looks not so nice and worried it’s going to do same to the nice picture
Jessemade UK 回复2025-02-24
JMUK31454
Hello Lisa,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
JMUK31416
Hello Anisoara,
So sorry for this bad experience.
We found that your order is delivered successfully on February 15th.
We have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
I love that they personalised things i love the present that ive had make with my niece and 3 nephews name on it but the likes are that they done gave you delivery dates plus ehen it comes to talking to customer service after 2/3 weeks you get the same reply
Jessemade UK 回复2025-02-17
JMUK30704
Hello Katie,
Thank you for taking the time to share your thoughts with us on Trustpilot.
We are sorry that your experience did not meet your expectations.
Our goal is to provide exceptional customer service and your feedback will help us achieve this goal.
We will continue to improve our items and the customer service.
Any questions, please feel free to contact us.
I ordered 2 personalised key rings 1.for.my daughter.and the other for my wife with pictures of our dog that we recently lost. I'm now 3 weeks down the line and just.keep getting a response of please be patient from an email response. They.keep telling me a couple of days I've now asked for a refund 3.times now and still.not received anything. I definitely would not recommend this company as there customer service is shockingly bad.
Jessemade UK 回复2025-02-17
JMUK30526
Hello Craig,
Thank you for taking the time to share your thoughts with us on Trustpilot.
We are very sorry for the inconvenience.
Due to an error in our production process, the keychains you ordered has quality defects and serious logistics delays.
We are fully aware of the inconvenience this has caused you and would like to sincerely apologize.
We have contacted you on email to see if we can do something to deal with this question.
Looking forward to your reply.
Hello Merritt，
So sorry for inconvenience.
Hope that you can give us a opportunity.
Would you mind kindly sending your order number to [email protected]?
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Product is nice, nice box and a good price. Delivery however was incredibly slow and the communication was not great.
Jessemade UK 回复2025-02-04
Hello FrogRage,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Having purchased 2 personalised bracelets as Christmas gifts, within 24 hrs, the birthstone fell out of 1 heart on one of the bracelets. I contacted them and they were slow to respond. I sent them the information they eventually requested and I have heard noth8ng since, despite numerous emails. The second heart on the same bracelet has also now lost its birthstone. Poor customer service. I would think twice before ordering....
Jessemade UK 回复2025-01-27
JMUK2751
Hello Liz,
Sorry for the inconvenience.
Because our colleague did not receive a response from you explicitly agreeing to the replacement, we have not arranged a replacement for you.
We have already notified the warehouse to expedite the arrangement of a replacement for you.
Please be patient for a few days.
Any questions, please feel free to contact us.
Very slow to deliver, cheap quality jewelry that turns your finger green, kids night light was okay but expensive for what it Is.
Jessemade UK 回复2025-01-08
JMUK20253
Hello Cory,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Have been awaiting a response obse the bangle was beautiful, but the charms fell off x
Jessemade UK 回复2024-12-30
JMUK14286
Hello Helen,
We are sorry for the inconvenience.
Due to the weekend, our staff is on vacation, so we did not reply to your email in time.
We have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
I ordered a personalised wallet as a Christmas present for my father in law, and nowhere on the website did it say that the item wouldn’t be delivered for Christmas. As I have now had find something else for him I don’t need the wallet anymore. The only response I got from customer service was
Thank you for contacting us.
Unfortunately, your order has already been shipped, and we're unable to cancel it at this stage.
We hope that the products meet your expectations, and if there is anything we can assist with once it arrives, please do not hesitate to reach out.
We truly appreciate your understanding and support.
Best regards,
Customer Service Team
Jessemade UK 回复2024-12-28
JMUK19155
Hello melissa,
So sorry for this bad experience.
We found that your order is delivered successfully on December 5th.
We have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
JMUK20063
Hello Carla,
So sorry for this bad experience.
We found that your order is delivered successfully on December 23rd.
We have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Jessemade
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