Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes.
However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Stunning necklace but disappointed in the name writing at 1st I thought they forgot to put names on then I moved the necklace up and saw the tiniest of writng apart from that necklace beautiful just wish writing able to see .thank you .
Jessemade UK 回复2024-12-16
JMUK18987
Hello Dorothy,
We're sorry to hear that your experience with item wasn't exactly what you were hoping for.
Your satisfaction is very important to us, and we'd like to do everything we can to make it right.
We have contacted you on email to see if we can do something to deal with this question.
Looking forward to your reply.
I bought a customised plaque with mine and my partners names on. The Led lights don't work and a letter was broken. I messages and received no reply.
Jessemade UK 回复2024-12-14
JMUK6873
Hello Patch,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience
We had replied to you before, but we did not received the reply from you later.
We have contacted you again on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Ordered necklace with engraving. It has been engraved so small I can't see it even with magnifying glasses. Not as in picture.
Jessemade UK 回复2024-12-14
JMUK16294
Hello Marion,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
The pendant itself is very beautiful. Everything came as I ordered. But the chain is terrible. Very thin. It is impossible to fasten it yourself. It is better to sell it without it. And you can buy the chain separately.
JMUK18545
Hello Bianca,
Sorry for the inconvenience.
We have tried our best to manufacture and ship it to you.
But the shipment is not under our control.
Your satisfaction is very important to us, and we'd like to do everything we can to make it right.
We have contacted you on email to see if we can do something to deal with this question.
Looking forward to your reply.
The customer service was excellent second to none however the product I wanted was advertised but unavailable and the necklaces I received was very pretty but the inscribed names you can barely see them. The preserved rose boxes were prefect .
Jessemade UK 回复2024-12-13
JMUK16682
Hello James,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Placed an order for a few items. One was not in stock and they emailed asking if I wanted a different colour, I declined and asked for my whole order to be cancelled. A few days later another email arrived saying they hadn’t heard from me. I replied saying the same again that I wanted to cancel the order. So far they have sent a refund for part of the order. I’ve emailed asking what is happening with the other half of the money as no items have shipped. No reply! Paypal claim incoming!!
Jessemade UK 回复2024-12-12
JMUK23696
Hello Lorraine,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, could you please provide your email?
We don’t seem to have received the email you mentioned.
We have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
JMUK17417
Hello Ryan,
So sorry for this bad experience.
We found that your order is delivered successfully on December 11th.
We have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
I purchased a necklace..I never received it and no refund given ....it was a 3 heart necklace with the names kathryn .Erin.and Lily .......I papai 27.00 including postage in November .I still have not received it .so as you can appreciate I'm very disappointed..... I also bought another necklace which I received.. I checked my bank and the money was taken ......awaiting your reply. Sincerely Margaret Devlin.
Jessemade UK 回复2024-12-12
JMUK14083
Hello Margaret,
So sorry for this bad experience.
We found that your order is delivered successfully on November 27th.
We have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
The product is very well made and looks great. The only downside that I find is the names are not very clear they need to be darker so can be seen clearly
What you receive is nothing like what they advertised the stuff is absolute crap
Jessemade UK 回复2024-12-09
JMUK17078
Hello George,
We're sorry to hear that your experience with item wasn't exactly what you were hoping for.
Your satisfaction is very important to us, and we'd like to do everything we can to make it right.
We have contacted you on email to see if we can do something to deal with this question.
Looking forward to your reply.
JMUK17078
Hello George,
We're sorry to hear that your experience with item wasn't exactly what you were hoping for.
Your satisfaction is very important to us, and we'd like to do everything we can to make it right.
We have contacted you on email to see if we can do something to deal with this question.
Looking forward to your reply.
JMUK14121
Hello Kati,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Very slow to deliver and no updates on my order still waiting for my order which I placed over a week ago I was going to order other stuff but I was worried that it wouldn't be hear for Christmas so I have decided not to use this company
Jessemade UK 回复2024-12-09
JMUK23001
Hello Kevin,
For personalized products, generally it may take 3-8 business days to manufacture the product and 6-12 business days to deliver it.
Your order is manufactured and shipped normally.
Your order is in transit now.
Would you please kindly wait for a few days?
Your understanding is greatly appreciated.
Any questions, please feel free to contact us.
Jessemade
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