Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes.
However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Parcel was not delivered sent email about it to see if resend or refund no reply as yet very disappointing
Jessemade UK 回复2024-12-03
JMUK14550
Hello,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, could you please provide your email?
We don’t seem to have received the email you mentioned.
Your order logistics shows that your package was returned due to the recipient’s refusal.
We have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Ordered 2 items. I is not bad the other is terrible. Poor quality on both items and the personalisation on the purse was terrible. Wouldn't give as gifts as intended.
Jessemade UK 回复2024-12-02
JMUK13852
Hello Allison,
We're sorry to hear that your experience with item wasn't exactly what you were hoping for.
Your satisfaction is very important to us, and we'd like to do everything we can to make it right.
We have contacted you on email to see if we can do something to deal with this question.
Looking forward to your reply.
Well it’s not all leather. The inside is very flimsy. I mean the dividers. And the picture is very faint and not because of the quality of picture sent.
Jessemade UK 回复2024-12-02
JMUK11977
Hello Billie,
We're sorry to hear that your experience with item wasn't exactly what you were hoping for.
Your satisfaction is very important to us, and we'd like to do everything we can to make it right.
We have contacted you on email to see if we can do something to deal with this question.
Looking forward to your reply.
Really poor service, was not happy with purchase, wrote 3 emails to customers service about how we could solve this but did not get a response back at all, but there happy to keep sending advertisements through my email.
Jessemade UK 回复2024-12-02
JMUK11754
Hello Kevin,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, could you please provide your email?
However, we searched the email in your order and did not find the email you mentioned.
We have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Complained via email that I was not happy with the product and the reasons why. They said they would look into it and get back to me. That was 2 weeks ago and have heard nothing. Customer service horrendous. Quick enough to take my money though!
Jessemade UK 回复2024-12-02
JMUK11658
Hello Kelly,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, could you please provide your email?
We don’t seem to have received the email you mentioned.
We have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Ended up getting a refund via my bank.. Item didn't arrive as expected and also arrived a lot later than stated. Wouldn't use again.
Jessemade UK 回复2024-12-02
JMUK13872
Hello Alicia,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
the bracelet i bought for my biological daughter broke
Jessemade UK 回复2024-12-02
JMUK11779
Hello Theresa,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
The item I bought is pretty but the engraving is way too small to see and the delivery took ages
Jessemade UK 回复2024-11-30
JMUK13925
Hello Adelle，
We're sorry to hear that your experience with item wasn't exactly what you were hoping for.
Your satisfaction is very important to us, and we'd like to do everything we can to make it right.
We have contacted you on email to see if we can do something to deal with this question.
Looking forward to your reply.
I cannot leave a minus star review or I would.
AVOID this company at all costs.
Totally substandard product and an appalling customer service team.
I only wish I had researched the company prior as I would not have wasted my money.
Jessemade UK 回复2024-11-29
Hello,
Thank you for taking the time to share your thoughts with us on Trustpilot.
We are sorry that your experience did not meet your expectations.
Since this is a sketch engraving process, it is impossible to restore your picture 100%.
The line engraving effect is like this, our professionals have engraved it as good as possible.
Hope you can understand.
We have replied to you, please reply us if you accept the solution we offer to you.
Looking forward to your reply.
Disappointed. Pictures on the website are decieving. I ordered a personalised tree ornament and paid extra for a gift box expecting it to arrive with packing to make it look presentable. Instead it was an empty box with the ornament inside a plastic bag. Considering the price paid I expected something decent. It's now cost extra to buy extra tissue etc to make it look like a proper gift. Was only offered a 10% refund, negotiatiated a 30% refund that I'm still waiting for. Don't expect value for money as you won't get it.
Jessemade UK 回复2024-11-29
Hello,
Thank you for taking the time to share your thoughts with us on Trustpilot.
We are sorry that your experience did not meet your expectations.
Our goal is to provide exceptional customer service and your feedback will help us achieve this goal.
We will continue to improve our items and the customer service.
Any questions, please feel free to contact us.
Necklace was awesome made well but delivery was a pain in the ass as yodel keepted saying I wasn't in when I was wnwd up having to change it to a store
Well I ordered a necklace for my daughter it come in a mom's box also the box was broken at the bck ,so the light would stop on the box.....
Jessemade UK 回复2024-11-28
Hello Stephe,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we are very sorry that the gift box was damaged due to violent delivery by logistics.
We have reported this issue to the logistics company.
The new gift box we arranged for you is on the way.
Please wait patiently.
Any questions, please feel free to contact us.
I had a problem with the item I ordered, I’ve sent in an email in regards to this nearly 2 weeks ago and still waiting on a reply.
Jessemade UK 回复2024-11-27
Hello Lauren,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
Please kindly reply us if you accep that solution.
Looking forward to your reply.
Any questions, please feel free to contact us.
I was a littledisappointed with how…the names engraved are not very obvious or clear
I was a little disappointed with how obvious the names are that are engraved in the necklaces
Jessemade UK 回复2024-11-25
Hello Sharon,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Although delivery was fine! The item itself is not worth the money I paid the picture printed looks nothing like the photo I sent I wish this would have been told to me before shipping and I could of sent a different photo, this seems as though the company have just taken my money and not thought about the photo or how it would look or finished product. The box I brought additionally along with bag are fine however bag is small as I wanted to put the box inside the bag this could have been my mistake but very unhappy with the wallet itself and will not be purchasing from you again!
Jessemade UK 回复2024-11-25
Hello Harriett,
Have you ever received the email we sent to you to confirm the preview of the photo?
As we have not received the reply from you with 48 hours, to save your time, we directly make your order.
We're sorry to hear that your experience with item wasn't exactly what you were hoping for.
Your satisfaction is very important to us, and we'd like to do everything we can to make it right.
We have contacted you on email to see if we can do something to deal with this question.
Looking forward to your reply.
Jessemade
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