Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes.
However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Within 2 days of receiving the bangle the clasp keeps opening and I’ve already lost 2 hearts
Jessemade UK 回复2024-11-03
Hello Sevgi Shevki,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
The bracelet looks cheap, not like advertisement. I’m really disappointed with it.
Jessemade UK 回复2024-11-04
Hello Amanda,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Hello Jenny,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
I was so happy to receive my bracelet with my dad and sister on who I lost but it has now turned a reddish colour!! Silver is fading badly! I'm so disappointed I've emailed company 3 times and am yet to receive a reply! I will never shop on here again
Jessemade UK 回复2024-11-01
Hello Coral Seymour,
So sorry for this bad experience, could you please provide your email?
We don’t seem to have received the email you mentioned.
We have contacted you on email to see if we can do something to deal with this question.
Hope that you can give us a opportunity.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
I have sent several emails in regards to my orders and been ignored disgraceful customer services
Jessemade UK 回复2024-11-01
Hello Leia Reeves,
Thank you for taking the time to share your thoughts with us on Trustpilot.
You mentioned that we did not reply to several of your emails.
In fact, we have replied to every email you sent, but we don't know why you did not receive it.
We have a record of our reply.
Please check if the emails we replied to are all in your spam folder.
Maybe you can try to reply to us with another email.
Looking forward to your reply.
Items tarnished really quickly and one of them after a day, became unknotted and beads were lost
Jessemade UK 回复2024-10-29
Hello Julie,
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
Hope that you can give us a opportunity.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Didn't look as good as the picture thin and quote cheap looking
Jessemade UK 回复2024-10-29
Hello Janeen Job,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
I thought that the hearts and engraving were very small .
The birth stones were hardly noticeable. But the communication was very good .
Jessemade UK 回复2024-10-23
Hello Janet,
Thank you for taking the time to provide us with feedback on your experience with product.
We're sorry to hear that you weren't completely satisfied, and we'd like to make things right.
Could you please share with us any specific issues you encountered at [email protected] so that we can look into it further and take the necessary steps to improve?
We look forward to helping you!
bought this item
when it arrived wrong colour as i wanted the gold colour and the hearts are so small you need a magnifying glass to see the names on it
so NOT HAPPY at all
and i’m trying to get a refund but they are being very difficult
Jessemade UK 回复2024-10-22
Hello Angela,
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
Hope that you can give us a opportunity.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Very Poorly made product the clasp continually opens and as a result I lost all the charms would not recommend
Jessemade UK 回复2024-10-22
Hello Jade，
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
Hope that you can give us a opportunity.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Thought it was nice when first received my first one but it peeled off no later than a week , thought I’d give another on a try and it’s done the same thing
Disappointed at it cost a lot
Jessemade UK 回复2024-10-22
Hello Marie Newton，
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Hello Surinda,
Thank you for your feedback.
We are sorry that you are not satisfied with your purchase.
We want to assure you that as an international e-commerce company headquartered in the United States and warehouses all over the world, we always maintain high quality standards.
We are sorry that your experience did not meet your expectations.
Our goal is to provide exceptional customer service and your feedback will help us achieve this goal.
We will continue to improve our items and the customer service.
We have contacted you on email to see if we can do something to deal with this question.
Hope that you can give us a opportunity.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Thank you for your understanding and patience.
Here’s a review you could use:
“I absolutely love the necklace I purchased! It’s beautiful, high-quality, and exactly as described. The customer service was also excellent—quick delivery and easy process from start to finish. However, I’m giving 3 stars because I’ve been constantly bombarded with promotional emails ever since. The product is great, but the overwhelming amount of emails has really put me off from ordering again.”
Jessemade UK 回复2024-10-18
Hello Leigh,
Sorry for the inconvenience.
We have contacted the marketing worker to remove your email address from our subscription list for you.
Please kindly wait for a moment.
Any questions, please feel free to contact us.
Jessemade
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