Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
以上内容由商家自行提供，未经平台核实。Jessemade UK（jessemade.co.uk）在 OK.one 的综合评分为 3.2 分（满分 5 分），基于本站收录的 683 条用户评价，属于家居与园艺分类，口碑一般。评价两极分化：56% 给出 4 星及以上，同时 28% 打了 1 星；商家回复了 99% 的差评；近 12 个月新增 298 条。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes. However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。JMUK6042 Hello Claire, So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. Hope that you can give us a opportunity. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
Still waiting for my order to be delivered....
JMUK4892 Hello Lin, So sorry for this bad experience. We found that your order is delivered successfully on October 8. Hope that you can give us a opportunity. Would you mind kindly sending your order number to [email protected]? If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
I had come across Jessemade UK by chance but I totally loved the products that were available for purchase. Especially the personalised items. Where I wanted to order one item I did end up exploring and ordering 3 items. They came in good quality and I was very happy with ordering these. A little disappointed with one item being out of stock but Calcy engaged extremely well via email and explained the reason. It was nice to have good customer service with a prompt response and will defo be back on this site to order for Christmas as it’s a perfect gift. Thank you Calcy for your help :)
Quality of products I've purchased has been amazing but it does take awhile for delivery.
Avoid at all costs! Once a purchase has been made, they take transactions from your bank account multiple times without authorisation. Had to contact the fraud team at my bank to stop further transactions and try to reclaim the transactions fraudently taken out.
Hello Rachael, We are so sorry for this bad exprience. We have verified that we have indeed only received one payment for your order. We have contacted you via email and if you can provide us with more information about this issue, we will be happy to investigate and work to resolve the issue. Please feel free to reach out to us at [email protected]. Best regards Sarah Jessmade.co.uk Support Team
The wallet and engravings are lovely but I'm afraid I was very disappointed in the lack of compartments in the wallet to keep cards money etc. The advert shows a much bigger example, which I thought I had ordered but did not receive which is such a shame.
Hello steve, Thank you for your review on Trustpilot. We understand that your experience was mixed, and we would like to offer our apologies for any issues you faced. Your feedback is essential to us, and we would be more than happy to work with you directly to resolve any issues and improve our services.
Awful company. I placed an order on 7th September and paid £4.99 for delivery.. emailed them on 16th to ask when my order would arrive as I hadn’t even had a single update to be told it takes 2-8 days to make and 8-12 days to dispatch - fine. Emailed again on the 19th September to ask for the tracking number as it was 12 days to then be told the next day that the bracelet I ordered is no longer available?! And to be asked if I would change to a different bracelet which I wasn’t happy with. NO communication if I didn’t continuously ask where my order was? I have requested a full refund but no doubt I am going to have a fight on my hands to even get my refund!! Absolutely fuming considering this was a birthday present for 20th September which has now gone so now I have no bracelet and no refund!!! Do not recommend
Hello Tyla Edwards, Thank you for taking the time to share your thoughts with us on Trustpilot. We are sorry that your experience did not meet your expectations. We have canceled and refunded your order to you. So sorry that we have not contacted you on time when your order waas lak of stock. Would you please give a chance to us to remedy? We will continue to improve our items and the customer service. Any questions, please feel free to contact us.
I made an order 2 weeks ago, and I still haven't received my product. I have tried to get an answer from them, but customer service is awful. Do not buy from this company. It is a scam.
Hello Bladimir, Thank you for taking the time to share your thoughts with us on Trustpilot. We are sorry that your experience did not meet your expectations. Our goal is to provide outstanding customer service, and your feedback will help us achieve that. Please understand there is a time difference, we just responded to your email. Custom products may take 2-8 business days to manufacture and 8-12 business days to deliver. Sorry, your package has not been shipped yet because it takes some time for quality check before shipping.Your order is definitely a gift and we hope it is error-free.Once we have completed the quality check, we will ship it. We would like to offer you compensation for the delay, please feel free to contact us at [email protected]. This will help us take the necessary steps to remedy the situation and ensure our customers receive the best possible service. Best regards Moon Jessmade.com Support Team
Wondering if anyone is able to help or see this, I ordered a product from jesse made website however never received a confirmation email, I then emailed them asking for help but yet no reply. Worried my product won’t arrive.
Hello Emma, Sorry for the inconvenience. We take customer feedback seriously and we can’t find your order under your name currently . Could you please contact us at [email protected] with your order information? We will check it for you. Any questions, please feel free to contact us via email. Best regards Moon Jessmade.co.uk Support Team
It was hard to reach the customer service team at times but when you did they were always ready to help with any questions needed. The quality of the products are amazing. You can see how much hard work havmd gone into these. Would definitely be using these again.
Hello Mansfield, Thank you for taking the time to share your thoughts with us on Trustpilot. We are sorry that your experience did not meet your expectations. Our goal is to provide exceptional customer service and your feedback will help us achieve this goal. We will continue to improve our items and the customer service. Any questions, please feel free to contact us.
Awful service. There was trouble with postage, the company were absolutely shocking with customer service and how they spoke to me through email. Absolute disgrace, this was a Father’s Day gift that I had to buy something else for. Never received the product, and was offered 9.40 back off a £25.00 order which I never received the refund for. Will never use again. Avoid!
JMK00163422 Hello, Sorry for the inconvenience. We shipped the parcel to the address you offered, but it was returned to us as the postcode you offered is wrong. As you are our valuable customer, we would like to resend a new item which is the same price as the order you placed before to you as soon as possible. You can send it as a daily gift. Do you accept that? Looking forward to your reply. Best wishes Calcy Jessemade.co.uk Support Team
Absolutely shocking quality of the item not as advertised took 11 days to arrive. Have had 2 weeks of back and forth emails with customer service for them to offer me nothing a £2.20 refund. For a £25 peice of tat that’s not got names that aren’t even readable Honestly don’t waste your time.
Hello, So sorry for this bad experience, we have contacted you on email to refund to you. We will continue to improve the item and the customer service. Any questions, please feel free to contact us.
Ordered for fathersday, 13 days later, still nothing. All I get is "awaiting information" never again.
Hello, So sorry for inconvenience. Hope that you can give us a opportunity. Would you mind kindly sending your order number to [email protected]? If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
I purchased a fathers day gift, I kept tracking the item all week to see when it will arrive. On Saturday they said it was delivered but I never received the package, it was a lie.How can I get a refund?
Hello, So sorry for inconvenience. Hope that you can give us a opportunity. Would you mind kindly sending your order number to [email protected]? If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
Placed order- all I received was an email saying congrats on your order, no tracking number nothing, I have had no email to state whether my order has been sent etc. I then contacted the company via email to ask about this to which I have had no response at all.
Hello, So sorry for inconvenience. Hope that you can give us a opportunity. Would you mind kindly sending your order number to [email protected]? If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
Ordered 8/6, 5 days later still getting sales emails “last chance to order for guaranteed Father’s Day delivery” Even though I ordered 5 days before this, my order is still “awaiting shipment”. Won’t arrive in time for Father’s Day. Disappointed, kids upset. Wouldn’t trust and wouldn’t use again. Quick to make promises and take money. No good arrived.
Hello, So sorry for inconvenience. Hope that you can give us a opportunity. Would you mind kindly sending your order number to [email protected]? If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
I ordered a wallet for fathers day on 5th June. So far I haven't had any correspondence that it has even been shipped. I have emailed 3 times asking for an update but not received a response. Fathers day is in 3 days so it is unlikely i will receive it now.
Hello, So sorry for inconvenience. Hope that you can give us a opportunity. Would you mind kindly sending your order number to [email protected]? If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us. Best wishes Calcy Jessemade.co.uk Support Team
Product took ages to arrive, quality of product did not match the the photo and was very expensive for the quality that I received
Hello, So sorry for inconvenience. Hope that you can give us a opportunity. Would you mind kindly sending your order number to [email protected]? If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
Ordered an item yesterday for Father’s Day and now can’t even get on the website it’s been blocked. Tried contacting and nothing back extremely disappointed and questioning if this is even a legit website
#JMK00149787 Hello, So sorry for this bad experience. Your order is transit now. This is the tracking number: JJD0002232246058641. The update of tracking information is a bit slow, please track it after 2-3 business days. Would you please kindly wait for a few days？ Your understanding is greatly appreciated Any questions, please feel free to contact us.
No confirmation or tracking email received. I did reach out and to be honest the response was quite rude which made me think that they are non-English speaking? Finally received my product, and to be honest, the quality isn’t just up to scratch. I opted for the personalised keychain and it looks as if they have skipped the polishing process towards the end. Edges are rough and product isn’t bright. . Such a shame because it has such potential 
#JMK00132622 Hello, Usually our products are protected by the both layers of films. Would you mind trying to tear off the films? It will look clearer. Hope that you can give us a opportunity. Would you mind kindly sending your order number to [email protected]? If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
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