Pleasantly easily
Simple enough and easy to navigate website
关于 Jessemade UK
数据更新- 网站
- jessemade.co.uk
- 分类
- 家居与园艺
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 298 条评价
- 差评回复率
- 99%（235/237 条）
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商家自述
Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
以上内容由商家自行提供，未经平台核实。Jessemade UK靠谱吗？
Jessemade UK（jessemade.co.uk）在 OK.one 的综合评分为 3.2 分（满分 5 分），基于本站收录的 683 条用户评价，属于家居与园艺分类，口碑一般。评价两极分化：56% 给出 4 星及以上，同时 28% 打了 1 星；商家回复了 99% 的差评；近 12 个月新增 298 条。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes. However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Ordered a gift on the 10th February…
Ordered a gift on the 10th February 2024. Still not received item and its now the 28th February 2024. Have sent numerous emails asking for updates on order with only a couple of replies, can't understand why I'm doing all the emailing and chasing up on my order that I placed.
Jessemade UK 回复2024-04-19
Hello, So sorry for this bad experience. We found that your order is delivered successfully on March 1. Hope that you can give us a opportunity. Would you mind kindly sending your order number to [email protected]? If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
The only thing is it did not confirm…
The only thing is it did not confirm which names would go where on the plaque. So I followed up with email. The ordering process was very smooth
Nice quirky things on the website
Nice quirky things on the website, easy to order.
Mum necklace
The products look great
Website is very easy to use
Website is very easy to use. Very good presentation. Ordering process is very quick and easy. Would definitely recommend to friends and family.
Thanks
This is the first time I have used this site and it was simple to use, even though I'm not very good with technology! 😞 I found my way round quickly so thank you for the set out of your site! Made it easy to use 🙂
Yes easy to use and helpful to check out and pay
Yes easy to use. And quick to order. Looking forward to my purchase and seeing whats its like. As its a surprise for one my daughter and 2 of my grandchildren as my granddaughters first birthday in April. And my grandson is 5 in September. And their married 10 years in September.cant wait to see special bracelet I've ordered.
MAPL
Well it's my first time ordering online and I'm surprised I was able to manage it
The discount offered on my initial…
The discount offered on my initial purchase was not included when I made my payment. I asked for an estimated delivery date and was only given a manufacturing timescale.
Jesse made uk or Hong Kong….
I made my order for my partner before Christmas. And am still waiting for the present to turn up . As for the customer service side of things I’m feeling deflated to say the least . No contact since the last email sent New Years Eve, the next step will be to get my money back from the Bank .
No choice for size
I love the band the fact I could add as many names. But there was not choice for the exact wrist size hence it was big for my hubby
INSULTING
Though the products look good when they arrive they are not. The bracelet with names and birthstones looks like it came from a Christmas Cracker and ni way can anyone see the names, even if they had bionic eyes. This is a trashy product and it was a memory for me to keep of someone who is gone from my life forever but this trashy junk is an insult!!! I also had to keep chasing them for updates. BIG DISAPPOINTMENT I WANT MY MONEY BACK!!!
Jessemade UK 回复2023-12-21
Hello Ibiza, We can't find the your order via your name. Could you send us the email address you used to pay for the order？ Or a screenshot of the payment record? Or the last 4 digits of the bank card？ And please also send us a photo of the product you received. After checking, we will arrange a solution for you. Please contact us at [email protected], we will try best to solve your problem. Looking forward to hearing from you. Best regards, Jessmade.co.uk Support Team
Jewellery
I found it a bit hard at first especially with the code it doesn't seem to work for me but did in the end everything else was good
Don't order its a scam
Ordered a product, had no confirmation email, I've emailed twice and no reply, I've contacted via social media and no reply, scam website do not order.
Jessemade UK 回复2023-12-19
Hello Paul Thank you for reaching out to us on Trustpilot. We are sorry to hear that you were not happy with our services. We value your feedback and would like to address any issues that you encountered. Usually a confirmation email will be sent to the email address you used to place your order, maybe you can find it in your junk folder. We couldn't find your email or message by your name, could you please send us your full name or email address? This will help us take the necessary steps to rectify the situation and ensure that our customers receive the best possible service. Any problems, please contact us at [email protected]. Best regards， Jessmade.co.uk Support Team
Hi product very appealing can’t wait to…
Hi product very appealing can’t wait to receive only problem is that it doesn’t give you a date of when it will arrive as it was bought for Christmas present an now I don’t know if it will arrive in time and any information on shipment are tracking information that’s the only thing
I enjoyed looking at your products
I enjoyed looking at your products, And I thought that they were reasonably priced there were so many to choose from you made it very difficult for me, the browsing as well. Thank you for your service..
bad customer service!
I request to unsubscribe the email or website, they promised me to cancel it, but actually they do not help me unsubscribe. They sent me many advertising emails everyday!!! Stopppp send me anything!!!
Jessemade UK 回复2023-11-29
Hello Cindy, We can't find the chat history by your name or your subscription history by your name. Could you please send us your email address? After checking, we will arrange a solution for you. Please contact us at [email protected] Looking forward to seeing you again. Best regards, Jessmade.co.uk Support Team
A little disappointed …
The email support was good but the item took a very long time to arrive from Hong Kong (over two weeks)and as it was a birthday gift the date was missed. The bracelet itself is ok but the box was all bashed in and bent so that is a shame . Will not be reordering from this company unfortunately.
Jessemade UK 回复2023-11-18
Hello Jen, We are really sorry for bringing you an unpleasant experience. We are unable to find your order via your name, would you please contact us at [email protected]? Please rest assure, we will try our best to solve your problem. Looking forward to seeing you soon. Best regards, Moon Jessmade.co.uk Support Team
Made order on the 28th October still…
Made order on the 28th October still not recived item cant track anything as no tracking given Have messaged a few times was told it was with delivery people that was 6 days ago still nothing. Have now asked for refund.parcel recived and product very nice. Down fall the fact you state uk and you are in America and and lack of tracking and number not given and lack of communication
Jessemade UK 回复2023-11-13
Hi Rachael, Sorry for the inconvenience. I contacted you via email last week but still haven't heard back from you. Sometimes the status is not updated in a timely manner, but your package is still on its way. We're sorry that your package will be slightly delayed. It is estimated that the parcel will arrive in 2-3 days. If you have any problems,please feel free to reach out to us at [email protected]. Best regards, Moon Jessmade.co.uk Support Team
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