Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes.
However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
The birthday photo locket broke within a week of arriving . The magnets went from being very strong to not working within the first week and the chain broke. My son was so disappointed . I am hoping for a replacement , just waiting for a response .
Thankfully the response from Jessemade to the damaged locket was fantastic. Quickly replaced with a new locket that has been posted overseas as we had relocated. My son is a very happy boy 🥰
Jessemade UK 回复2026-08-12
JMUK116124
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
This company is fantastic when a delivery driver lost my parcel they sent me out my order quickly and professionally. Really appreciate their service and recommend. Anisha Basra
Beautiful gifts and the attention to detail is great. I got to pick two free items with the gifts I bought which are lovely and the little Father’s Day cards and jewellery bags are all gorgeous touches! Very helpful company and reply promptly.
I am really happy with all the purshase I have done . I love my necklace with personalised names and birth stones. Really good quality and orders has always come on time . When I had an issue , customer service were really quick to respond and resolve it .
Absolutely loved the bracelet’s I ordered, got 1 with my daughter’s and grandchildren’s name’s with birth stone, and 1 for my daughter with her niece and nephew name and birthstone, I’ve had people ask me about it and I’ve told them where to order from. Great service
I didn't wait very long fory order and I wasn't disappointed when it came I absolutely love it, the only one thing I wished the hearts were fixed to the chain so they don't move around all the time.
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