Jetpac was created to solve your travel problems, period. We aim to get rid of all your woes and replace them with your 100% travel freedom with 1 eSIM across 200+ destinations.Data roaming doesn't need to be this hard and we know it. Jetpac eSIM is perfect for that country-hopping trip you've always wanted to go for (so get started now!). Think Europe, Asia, USA, United Kingdom..and more. All with just 1 eSIM. Yes, ultimate global coverage is here. And to sweeten this up, exclusively with Jetpac, you can get free whatsapp, uber and google maps with every data eSIM pack, along with free lounge access when your flight delays! We provide huge data roaming packs across multiple regions, allowing you to connect to multiple networks to stay connected, and yes, hotspot is allowed, even on unlimited packs. Cherry on top? You can manage all your services in one app - it's that easy. No need for international data roaming no more because hello, Jetpac eSIM and travel freedom?!It's time to travel, the Jetpac way!
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the support team responds exceptionally fast and provides clear, step-by-step guidance to resolve technical problems through messaging applications. Travelers truly appreciate the friendly attitude, professional communication, and reliable connectivity offered during their journeys abroad, making activation completely seamless.
However, some people mentioned encountering initial setup difficulties with their devices or experiencing unexpected delays when trying to resolve certain technical connectivity issues. Consumers occasionally expressed frustration regarding specific promotional offers, or noted rare communication gaps with support agents during their international travels. A few reviewers also pointed out that certain administrative processes could sometimes be improved to avoid unnecessary misunderstandings.
Service worked well even in the remote mountains of Wakayama. Customer service was prompt and easy to work with.
Jetpac Travel eSIM 回复2024-07-08
Thank you for the review Jonathan, we pride ourselves in ensuring that every customer's needs are being met and we're glad we managed to do so for you! Have an awesome week ahead, jetpacker!
PRODUCT DOES NOT EXIST. Purchased a SIM card and it was never activated and NEVER RECEIVED A LEGITIMATE ANSWER FROM CUSTOMER SERVICE. DO NOT PURCHASE.
Jetpac Travel eSIM 回复2024-06-30
Hi there, we're terribly sorry for the experience you had, could you please contact us at [email protected] so that we're able to better understand what happened and assist in rectifying the issue? We'd be more than willing to compensate for this unfortunate experience you've had. We look forward to connecting with you further. Have a good week ahead.
Worst ever service! Got crazy mad in paris and bought other esim!
Jetpac Travel eSIM 回复2024-06-19
Hi Rati, we're terribly sorry that you've had a negative experience with Jetpac, that should not have happened. We'd love to find out and understand the issue further with you to identify the potential causes. Please do not hesistate to reach out to us at our support channels for us to dig deeper with you. It's our mission to ensure our customers get all the support they need to have a great travel experience, and we hope to be able to rectify and do that for you as well. Take care, and have a great day ahead.
Esim did not work in Korea. Lost 35 dollars. Lol. Very bad.
Jetpac Travel eSIM 回复2024-06-04
Hi there, we'd love to understand what happened in your recent experience with Jetpac, please reach out to us at [email protected] and we can understand better! It's in our blood to ensure that all our customers have a good experience and we will not allow anything less.
Thank you.
After returning from 4 weeks in India and Egypt I reflect on my and my partner's Jetpac Global experience. I went with Jetpac because I could get 1 data eSim for both countries. While Jetpac were always prepared to respond to my messages; I was too often in touch for poor or no connectivity (difficult to get support when you have no internet), slow download speeds etc. Despite their reassurances that they were on the case, my experience is if you are on the move in either India or Egypt, away from major cities then there is no guarantee of reliability. I repeatedly sent screen shots as requested to show that the settings on my Iphone 14 pro max were correct. Any improvements came when I returned to major cities. So yes, convenient and no hassle of buying a physical sim in each country but on past experience in both countries a sim bought in the country on arrival proved more reliable.
Jetpac Travel eSIM 回复2024-06-03
Hi, we apologize for your experience in India and Egypt, we've taken your feedback very seriously and the team will continue to work on ensuring that good connection is maintained outside of major cities as you've mentioned. Please do not hesitate to continue giving us your feedback, it's our mission to ensure our customers have a good experience with us throughout their travel journeys. Thank you and have a great week ahead.
I am using the Jetpac global travel Sim in New Zealand right now. It's slow and lags. I am not impressed and wouldn't buy it again. I regret not getting a local Sim at the airport as they had counters right in the duty free store.
Jetpac Travel eSIM 回复2024-05-27
Hi there, we apologize for the network connectivity being slow and laggy, please do reach out to Jetpac Global support and we will do our best to support and help you solve the issue to ensure you have good connectivity with Jetpac. Please don't hesitate to give us feedback, we are continuously improving our services and would love to hear from you. Thank you.
Looking for a reliable ESIM? Then skip right past Jetpac!!
I was travelling through Central Asia and purchased a Global ESIM from Jetpac. They were well priced and had good reviews. However the product was completely unreliable and the customer care was even worse. It took about three days for customer care to get the ESIM working in the first place (with some of the most infuriating questions I have ever seen, followed by vast periods of silence). And even then, it was patchy. The SIM would drop out and then I'd have to spend 5mins reconnecting. I ended up cancelling the SIM and getting my money back. I would not recommend using Jetpac. And will certainly never use them in the future.
Jetpac Travel eSIM 回复2024-05-17
Hi there Andrew, we sincerely apologize for the less than optimal experience with Jetpac, your feedback has been taken very seriously by the team and we will definitely work towards making each travel data experience better than before for our customers. Again, we apologize for this unfortunate experience, we do hope that you reach out to us if we can be of any service in the future, we're always here to listen and improve. Thank you.
Abysmal download speeds in Morocco.
Sure, 1 GB for 1 USD is insanely cheap - but only if the product actually works. Otherwise it is expensive / wasted money. Here, only the upload was blazing fast (which tells me that the matter was not the mobile carriers fault).
Jetpac Travel eSIM 回复2024-05-10
Hi there, we're really sorry about the experience you've had and we'd like to reach out to understand further. Please drop us an email at [email protected]. We strive to always maintain a high-quality experience for our customers, and we hope to be able to do the same for you. Thank you.
My initial review of my jetpac eSIM for India was less favourable but once I was able to finally get onto support, Mark suggested a few tweaks in settings and the performance has improved. So now much happier.
Jetpac Travel eSIM 回复2024-05-10
Hi there, we really appreciate your feedback and the team will continue to work on ensuring that your experience remains high quality. Safe travels with Jetpac!
Bought a data package at JetPac with my CreditCard and a few days after MY CREDITCARD GOT HACKED. JetPac was the ONLY online purchase I did with my CreditCard. I spoke to my CreditCard provider, they did an investigation and my assumption which website had leaked - stole my CreditCard details got confirmed. JetPac website is not safe for your CreditCard details!
Jetpac Travel eSIM 回复2024-04-22
Hi there, we sincerely apologize that your card was compromised. We do not store any credit card details on our platform as part of security compliance. Credit card information does not transit through Jetpac and goes encrypted straight to our payment provider, Stripe. In situations like this, we will normally recommend checking for malware or viruses on endpoint devices apart from checking with the bank.
Nonetheless, we truly apologize for this inconvenience, and please do not hesitate to reach out to our support channels should you require any further assistance. We will do our best to support you and assist you with any questions you may have.