Jetpac was created to solve your travel problems, period. We aim to get rid of all your woes and replace them with your 100% travel freedom with 1 eSIM across 200+ destinations.Data roaming doesn't need to be this hard and we know it. Jetpac eSIM is perfect for that country-hopping trip you've always wanted to go for (so get started now!). Think Europe, Asia, USA, United Kingdom..and more. All with just 1 eSIM. Yes, ultimate global coverage is here. And to sweeten this up, exclusively with Jetpac, you can get free whatsapp, uber and google maps with every data eSIM pack, along with free lounge access when your flight delays! We provide huge data roaming packs across multiple regions, allowing you to connect to multiple networks to stay connected, and yes, hotspot is allowed, even on unlimited packs. Cherry on top? You can manage all your services in one app - it's that easy. No need for international data roaming no more because hello, Jetpac eSIM and travel freedom?!It's time to travel, the Jetpac way!
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the support team responds exceptionally fast and provides clear, step-by-step guidance to resolve technical problems through messaging applications. Travelers truly appreciate the friendly attitude, professional communication, and reliable connectivity offered during their journeys abroad, making activation completely seamless.
However, some people mentioned encountering initial setup difficulties with their devices or experiencing unexpected delays when trying to resolve certain technical connectivity issues. Consumers occasionally expressed frustration regarding specific promotional offers, or noted rare communication gaps with support agents during their international travels. A few reviewers also pointed out that certain administrative processes could sometimes be improved to avoid unnecessary misunderstandings.
Worst experience ever! First esim wont work for my girlfriends mobile phone, without any warning about supported devices.
Second, esim is not reliable at all, loosing and getting signal at random times, sometimes even for entire day I would go without internet connection.
For 5 days I spend around 2.5GB of bought 15GB. Two stars just for very tentative support agent who tried his best to help me but still we couldnt make it work.
Jetpac Travel eSIM 回复2025-02-04
Hi there, we want to sincerely apologize for the service you've received from us. We always strive for the highest standards of service, and this is definitely not what we'd want our customers to experience. That being said and as an immediate action to make up for it, we'd like to offer you a refund. Please do contact us through any of our channels at https://www.jetpacglobal.com/contact-us for the details. We look forward to hearing from you soon. Take care and safe travels.
Jetpac - the app is great, allows you to track your usage and share your referral links for $5usd coupons.
Ive purchased a global esim from them when i was traveling to Singapore, America, Peru & Japan. It worked ok, a bit slow but was still able to reception.
In January 2025 i used them again for a single country purchase which was JAPAN, they use the KDDI network.
The sim was ultra slow and i had troubles uploading content to social media and also sending videos via whatsapp and messenger.
The upload speed was only 1mbs, the download speed was around 8mbs. Ive used doccomo sim cards in Japan before and the doccomo sim cards are far superior. I wont be using jetpac in Japan again. Way too slow, also bad coverage and u dont get 4G or 5G speeds.
I cant even connect to my cctv at home seemlessly.
Unfortunately I'm unable to use the SIM card despite trying absolutely everything regarding the instructions they sent to me. They added some extra GB to my account but I find it useless considering that I can't activate the esim. I've been having an ongoing email correspondence with their team for days. Although they have tried to help in every way, it hasn't worked. A refund of the money would be an appropriate thing to do in this case.
Jetpac Travel eSIM 回复2025-01-22
Hi there,
We apologize for the inconvenience you’ve experienced and that you were unable to utilise our services. Please do not hesistate to request for the refund as needed with our support team.
Your feedback is very crucial to us, and we’re committed to using it to enhance our services. Thank you for your understanding and patience.
I am travelling Australia as an older woman and wanted security with good connection. I bought the Jetpac eSIM and downloaded the app. I have never received the email for connection.
Customer service is appalling they just keep telling me to look in my inbox box which I have done many times.
I have asked for a copy of email or refund to which I am being ignored. I am waiting to take this up with my bank to see if they can assist . However any help would be grateful 🙏
Jetpac Travel eSIM 回复2025-01-22
Hi there,
We sincerely apologize for the inconvenience you’ve experienced and regret not meeting your expectations. This is certainly not the experience we aim to deliver to our customers.
To assist you further, please contact us through any of our channels at https://www.jetpacglobal.com/contact-us whether you’d like the issue resolved or prefer a refund, kindly share your order details so we can address this promptly. Your feedback is important to us, and we’re committed to using it to enhance our services. Thank you for your understanding and patience.
Purchasing experience was smooth and the team fixed the issues timely. I experienced slow network in China and the team gave me a hand again to have the problem resolved immediately
Despite reasonable efforts by the help team, we were unable to sort out two seperate eSIMs issues. One wouldn’t connect at all despite many various attempts to connect.
The other would connect but would not sync to the app and display data usage.
The app is also very poor.
Would not recommend.
Have since bought different eSIMs which have worked straight away with no problems.
Jetpac Travel eSIM 回复2025-01-13
Hi there, we are sorry to hear that the service didn't work out as expected. This is not what we would have wanted any of our customers to experience. Do allow us to correct things for you, including refunding your purchase. You may drop us a message on any of our contact channels https://www.jetpacglobal.com/contact-us/ so that we're able to assist you further. We look forward to hearing back from you soon. Safe travels.
If u r in morocco its much cheaper to buy a local sim than this one + the speed was extremely slow, like 0.2mbit download rate. after I went out to buy a local sim I had 30mbits! Really bad experience!
Jetpac Travel eSIM 回复2025-01-03
Hi there, we care deeply about your experience and we sincerely apologize for any inconvenience caused. That being said, we'd like to make it up to you including doing a refund. We've already reached out for more information, and do drop us a message on any of our contact channels https://www.jetpacglobal.com/contact-us/ so that we can assist with the details. We look forward to hearing back from you soon. Thank you.
Completely untrustworthy. eSIM installation does not work out of the box, and needs manual setup a know-how. Customer support is slow, and you constantly need to start over explaining the issue. eSIM settings keeps on reverting back to not functioning setup, causing connection to be lost until manually fixed again. Useless service, terrible support. Do not use.
Jetpac Travel eSIM 回复2024-12-20
Hi there, we are sorry if you feel we haven't met your expectations. It is always our intention to resolve things quickly for our customers. We want to make things right for you, including refunding your payment as necessary, but we would need your details to assist further. Do head to our contact us page via the Jetpac Global App. We look forward to hearing from you soon and we wish you safe travels!
Used Jetpac for the second time this time in Fort Myers Florida. Successful overall but had some issues with a golf gps app. The app was having difficulty for some reason and it has been flawless when I have used physical sims on previous trips. Luckily the carts had accurate gps units so it wasn’t needed. Worked well for navigation while driving and all other access needs. Will try again on next trip.
Nightmare support after finding like others problems in connecting in the usa.
No auto connection it took 3 days to sort out as each customer service email took 24 hours to respond. I tried another esim and connected with no problem. In usa do not use jetpac despite its value price. No refund offered. Unacceptable customer service!
Jetpac Travel eSIM 回复2024-12-12
Hi there, we apologise that the service you received was not up to the standards. We'd love to make things right for you, including refunding your payment. Do let us know the details through our customer service channels and we will be there to assist. We will continue to improve on our services with each feedback. Thank you for your patience and understanding, and safe travels.
Hello, in the UAE it never works, I've done some test and contact the support before leaving, they say it's installed and they were able to see it on my phone. To that point it great. I landed in Dubaï see the clock adjust, ok not bad! tried to go online it never work. I ended up going with Virgin before leaving the aerport. Sadly it's not working in the UAE.
Jetpac Travel eSIM 回复2024-12-12
Hi there, we are sorry to hear that the service didn't work out for you as expected. This is definitely not an experience that we'd want any of our customers to go through. Please note that a refund has been processed for the UAE pack that you've purchased. You should also have received an email notification. We hope to be able to serve you again in the near future, and safe travels.
I purchased a 20 GB eSIM data plan in Greece but I can't use it because all the available networks are blocked. I contacted the customer service but they told me to do the exact same troubleshooting I found on their website.
Jetpac Travel eSIM 回复2024-12-10
Hi there, we apologize for the experience you had, we have reached out to your through our support channel to assist in resolving the issue further. Please do not hesitate to give us feedback as we improve our services for each and every one of our customers. Thank you and safe travels.
I bought an ESIM for recent travel in the Middle East. The eSIM worked well in Doha for a 3 Day layover and I could easily search online for information, order Ubers, use Google maps to find locations. When I moved to Egypt the eSIM was nearly useless. I had to depend on other travelers near me to order Ubers. I could not search for information online, nor order Ubers, nor use Google maps, nor share photos with family/friends. In some places I traveled there was no data coverage at all. I extended my eSIM for a month for 17USD because shorter offerings did not fit our schedule.
The extended package was a total was of $. I would not recommend for use in Egypt.
After my initial review, Jetpac has offered to refund a large part of the extended eSIM cost. I've changed my rating to a 4 for their great after-care. -1 for the poor performance in Egypt.
Jetpac Travel eSIM 回复2024-12-04
Hi there, we apologise for your experience in Egypt, that's not what we'd want our customers to experience. Please allow us to extend a partial refund for you if you have not reached out to us. You may reach us at [email protected] for us to assist you. We will also take this feedback into serious consideration to ensure we check through our networks for Egypt so as to provide strong stable connectivity. Thank you again and we wish you a happy December.
I've used several travel SIM cards in the past, and frankly, I haven't had the best experiences. So, when I was looking for a new option for my trip to Japan, I decided to try Jetpac, mainly because it was much cheaper than other alternatives. Honestly, I was expecting it to be another disappointment, possibly like my recent experience with 3UK.
But I was pleasantly surprised! Jetpac turned out to be a great choice. It was easy to set up, easy to track, and provided solid coverage and good speeds throughout my trip. I honestly can't imagine using any other service for my future travels. Based on my experience in Japan, I highly recommend it.
I’m not giving it a full 5 stars because there were a few instances (not many) when the internet would stop working. In those cases, I had to switch to airplane mode and back to re-establish the connection. It wasn’t a huge issue, but just a minor inconvenience. While I don’t think it’s fair to knock it all the way down to 4 stars, I’d give it a solid 4.5 stars.
Jetpac Travel eSIM 回复2024-12-04
Hi there, thank you so much for your kind words, it means alot to us! We will continue to improve our services for our Jetpackers and we're glad you had a good experience overall! Do refer us to your fellow travelers and we wish you a happy december :)
Used e-sim for 1st time, installation is easy, but it didnt work in Indonesia at arrival.Luckily there's a description,what to do in such case and it helped..next time better buy/use coverage of more countries in Southeast Asia i s.o Indonesia alone,nevertheless I would recommend jetpack and would certainly use it on my next trip!
Jetpac Travel eSIM 回复2024-12-04
Hi there, thank you so much for your review, it means alot! We will continue to improve our services for our Jetpackers and we're glad you had a good experience overall! Please don't hesitate to give us feedback on the activation process, and do refer us to your fellow travelers! We wish you a happy December :)
Spent two hours with chat help. Couldn't get eSim to work.
Jetpac Travel eSIM 回复2024-12-04
Hi there, we apologise for your experience with our chat support. Please do not hesitate to reach out to us through our support channels on Whatsapp or email as well. Thank you again and we wish you a happy December.
Mixed success on a Worldwide eSIM.
Good coverage and speed - Estonia, Latvia, Germany, Italy, Portugal
Fair coverage and speed - USA and Austria (just)
Poor to no coverage or speed - Finland
I have iPhone XR so limited to 4G. Finland was first stop and speed was worse than dial up from 1995. Contacted Jetpac support on WhatsApp and initial service was good but when problems continued they completely ignored me for 5+ days. I didn’t bother contacting them with very average speed in USA and Austria as I assumed they simply would delay any service until I’d moved on.
Overall price is good but you get what you pay for. Would I use / buy Jetpac again for the next trip? Only if I had to. I had a much better experience with Lemon Mobile (but only used it in Thailand).
Jetpac Travel eSIM 回复2024-11-14
Thanks for sharing your feedback, Ken. We appreciate hearing feedback from our customers as we constantly improve our products and services. We apologize for the subpar experience you may have had with the contact channel and we are looking into it as high priority. That being said, to make up for the experience, we are adding a complimentary 2GB pack to your Jetpac account. Please let us know how else we can help at anytime. We are excited for your next experience, and safe travels.
eSim didn’t connect on arrival. In a rush so had to leave terminal and then wait until I was on wifi to get things sorted. Not easy. Slow or no data! My wife and I struggled continually to get stuff to download - remember dialup? Eventually ran the data package out and went over to Telstra roaming which wasn’t much more than Jetpac and gave speedy data. Jetpac? eSim? Never again!
Jetpac Travel eSIM 回复2024-11-11
Hi there, we are sorry to hear your experience. This is definitely something that we do not want any of our customers to go through and we apologize for it. Please drop us a message in any of our contact channels https://www.jetpacglobal.com/contact-us/ so that we're able to follow up with next steps to do a refund for you. We hope to be able to make things right and serve you again in the future. Thank you.
