Jetpac was created to solve your travel problems, period. We aim to get rid of all your woes and replace them with your 100% travel freedom with 1 eSIM across 200+ destinations.Data roaming doesn't need to be this hard and we know it. Jetpac eSIM is perfect for that country-hopping trip you've always wanted to go for (so get started now!). Think Europe, Asia, USA, United Kingdom..and more. All with just 1 eSIM. Yes, ultimate global coverage is here. And to sweeten this up, exclusively with Jetpac, you can get free whatsapp, uber and google maps with every data eSIM pack, along with free lounge access when your flight delays! We provide huge data roaming packs across multiple regions, allowing you to connect to multiple networks to stay connected, and yes, hotspot is allowed, even on unlimited packs. Cherry on top? You can manage all your services in one app - it's that easy. No need for international data roaming no more because hello, Jetpac eSIM and travel freedom?!It's time to travel, the Jetpac way!
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the support team responds exceptionally fast and provides clear, step-by-step guidance to resolve technical problems through messaging applications. Travelers truly appreciate the friendly attitude, professional communication, and reliable connectivity offered during their journeys abroad, making activation completely seamless.
However, some people mentioned encountering initial setup difficulties with their devices or experiencing unexpected delays when trying to resolve certain technical connectivity issues. Consumers occasionally expressed frustration regarding specific promotional offers, or noted rare communication gaps with support agents during their international travels. A few reviewers also pointed out that certain administrative processes could sometimes be improved to avoid unnecessary misunderstandings.
Bought UK e-sim. Couldn't activate mine but my friend could activate hers. Had to waste time contacting the staff via WhatsApp to send me new qr code. Signal was bad while in UK. Not sure if it's UK problem or jetpac. Bought a Europe 1GB and again my colleague and I couldn't activate. Wasted too much time.
Jetpac Travel eSIM 回复2025-06-30
Hi Vanessa, thank you for your feedback. We sincerely apologize for the inconvenience. Jetpac remains committed to deliver our promise of staying connected as you travel. While you were in touch with our customer service team who processed a refund immediately as soon as we got to know of the issue, we'd want to offer a 2GB global pack for free as well, in the hope that you'll consider giving us a chance again in your future travels. Please do check your email for the details. Thank you for your time and we wish you a safe travels.
CHARGED ME BUT NO ESIM, NO APP INSTALLING AND NO CUSTOMER SERVICE
HI Good Morning,
I have urchased two separate eSIM under my emaiL.. I have received 2 eSIM but one i am unable to activate.
Then i oder another eSIM from m wife email address , but that bar code never arrived.
So i am unable to use the two eSIM at all although the comany has taken money 31AUD for tis two eSIM. This has greatly affected my holiday.Looks like this company is dodge. I was unable to reach any one on whatsup contact. Also i was unable to install the app from Bali, it was saying, this app is not available in yor country. but this has already charged me for 3 eSIM.
THERE IS HIGH RISK OF LOOSING MONEY IF YOU TRUST THIS COMPANY.
I want my money back please in my bank card asap.
other wise i need to report it as false transaction.
Thank you
Mohammed
Jetpac Travel eSIM 回复2025-06-30
Hi there, please accept our sincerest apology for your recent experience. Jetpac remains dedicated in providing excellent service and it was unfortunate that you didn't receive our best. We understand that you also tried reaching out to our customer service channel for help but it was outside our business hours. That will change now as we moved to 24x7 operations to support our customers. We want to make it up to you by refunding your payment, please expect the credit back to the card you have used in your purchase. Lastly, please do consider us again in your future travels, & we've added a free 2GB global pack into your account valid for 3 months. Let us know if you need further help. Safe travels!
I bought a Europe pack and it worked fine, till I got to Latvia just to find out that Latvia is not included.
Now I have a new 5 GB pack and I am on my way to Cyprus , so I thought maybe I should check their list again, and surprise, Cyprus is also not included.
Other countries like Serbia and North Macedonia are absent as well.
This is a rather thin version of Europe.
###
An update: after couple of hours I received a mail from Jetpac and a 2 GB global pack that I can use tommorrow in Cyprus. A good customer service (with some push from Trustpilot)
Jetpac Travel eSIM 回复2025-07-16
Thanks a lot for the kind words! We truly appreciate it! We will strive our best to get 5 stars from you next time :)
Spent about an hour of my holiday trying to get an esim to work. Frustrating process. Useless app. WhatsApp help sent new QR code but still no data. No success in the end. Very annoying. I would avoid.
Jetpac Travel eSIM 回复2025-06-19
Hi James, we are truly sorry for this inconvenience and understand your frustration. Please be assured that we remain 100% committed to continuously improve on our services and to provide the travel convenience that we've promised. While we've refunded your payment, we also want to make it up to you and we hope that you'll consider us again in the future. We've added a 2GB Global pack to your account for free. Thank you for being a valued customer and please let us know if there’s anything else we can help you with.
I was looking for a reliable esim for my trip to Thailand. I stumbled across JetPac Travel and they had reasonable prices. I purchased 3x packs and gifted 2 to my family members the night before the flight. The activation was very simple but we encountered an issue with sim error, 2 sims were unable to activate when we landed so I decided to contact the helpline.
My experience with the helpline was extremely smooth! Jay first greeted me and helped me sort out the issue within the first 10 minutes and I had no further issues the rest of my trip. They are very responsive and thorough, replaced the esim almost immediately. I then requested for invoice and receipt at the end of my trip, was helped out by Randy and everything was completed within 5 minutes.
Overall, I would purchase from Jetpac again despite the initial tumble.
Jetpac Travel eSIM 回复2025-06-19
Thanks for trusting us (and bringing the fam along too!). We’ll be ready to back you up on the next trip and if friends or more family are packing bags soon too, send them our way 🚀
Have used jet pack on previous trips overseas but didn’t transfer eSIM over to my new phone. Couldn’t get the new data pack to connect (no eSIM to connect to), contacted Jetpac global and Ferlene had it up and running in no time.
Jetpac Travel eSIM 回复2025-06-18
Glad we got you reconnected fast. Thanks for being a repeat Jetpac traveler, and if your friends or fam are gearing up for a trip, send them our way too 🚀
Jetpac are a scam they sell a great service and fail to deliver. I bought 30 day pack for South Asia don’t work in Vietnam or when I travelled to Thailand.
Spent an hour on what’s app trying to resolve.
They said they would send new e sim
Never turned up.
Don’t use them total scam
Jetpac Travel eSIM 回复2025-06-18
Hi Duncan, we are sorry to hear your experience and deeply regret any inconvenience. It is not in our intention to fall short in meeting our customers' expectations, we are always committed to strive in improving our services. That being said, we processed a refund as soon as we knew about your situation and added a free 2GB Quick Global Data Pack to your account in the hope that you can consider using us again in your future travels. We appreciate your patience and understanding. We wish you all the best and stay safe!
Bought an eSIM for Morocco. Sim received and setup was super easy before the trip. Arrived in Morocco and it would not connect to any network apart from Orange. There was no Meditel as stated in the information pack. Watched all the videos on the help page - typed in the new data as suggested. No luck. Wasted money.
Jetpac Travel eSIM 回复2025-06-18
Hey there, we're really sorry to hear that this was your experience.
That’s definitely not what we aim for.
We'd love to make things right. Please reach out to our team on WhatsApp if you haven’t already, just mention your issue and they’ll take another look or process a refund if the service didn’t work as promised.
Thanks for giving Jetpac a shot, and we hope we can turn things around for you next time.
I have used JetPac in Asia and now am trying it out in UK and Europe on 3 family phones. Had slight issue activating on of the phones but Ferlene from JetPac sorted it very quickly. Great service and good prices.
Jetpac Travel eSIM 回复2025-06-18
So glad we could get you sorted fast. Thanks for the love and for trusting Jetpac across borders, don’t forget to share the magic with fellow travelers too! 🚀💚
I had problem with getting the first time user deal through web browsers. After few attempts to get help on the issue, I was able to get the support I needed only through Jetpac Global's whatsapp chat support. Gladly, I was matched with Jay and he was very helpful as all the suggestions he gave me were the necessary ones to get my eSIM up and running. So my initial negative experience with Jetpac turned out to be a positive one thanks to Jay's assistance.
Jetpac Travel eSIM 回复2025-06-18
Thanks for sticking with Jetpac and if friends or fam are gearing up to travel, you know where to send them 😉
Questions of Reliabily and Customer Service Knowledge !
Whilst travelling through south America I decided to buy an esim through this Jetpac. The esim worked OK and I recieved sms messages to say it was loaded and later to say I had used 50% of my data. Then after, I would recieve a message to say I had no data left - no warning before the event.
However, on 2 occasions, I did not recieve a 50% used sms and twice nothing to say I had runnout of credit.
So I contacted customer service and was told that they didn't understand why the sms messages were intermittent and i didnt get them all. They would follow it up.
Then another customer service agent said the service did not provide sms - so
I could not understand why I was getting sometimes the 50% used notificationon sms.
They closed my complaint, and suggested I buy more credit on my esim - I declined.
I replied that they need to offer a system that was tested and secure and the response was they were looking into it. I even sent screenshots of my sms notifications.
However, upon to respond to the email, I realised the email address had changed and I was talking to Yolla support - obviously they are using a contracted support company who really don't understand all the systems that they are providing support to.
My friend bought a physical sim here in Paraguay for $2 and paid $4 for 5 gig of data - lots of notifications at 25%, 50% and before he ran out of data - not after the event.
I am relying on this service , as at times, the situations might be a bit unsafe. To lose the phone signal , then have to wander at times looking for Internet without notification is not the best thing to do.
Not the best, and I believe they haven't tested their system properly or trained their customer support.
Maybe travelling, in the popular tourists spots in the world with their esim is OK but not here in south America.
I don't think, I have got what I paid for - it's a system still under testing and I'm helping them understand there flaws - they should be paying me for identifying the issues and causing me stress during my travels.
After leaving an initial poor review, I have been assisted by Paucwho has done an excellent job and has restored my faith in Jetpac. My earlier attempt at getting help got due to someone who was not at all able to assist. Thanks to Pau I think it's fair that I adjust my review. I'm now happy to recommend Jetpac.
Just one caveat: the app does not work well when registering your flights for lounge access in case of delays. Jetpac staff can do it for you if this happens.
Jetpac Travel eSIM 回复2025-05-08
Hi there Rob, we are sorry to hear about your experience, and we appreciate you bringing this to our attention. We are committed to making things right for you and our customers. Feedback like yours will help us to continuously improve our services. We understand the importance of having access to comfort while waiting for your flight or in any case of delays & feedback has been taken seriously for implementation. We will stay true to our promise and we will continue to do better. Thank you and stay safe!
Jetpac eSIM and Travel Lounge Disappoint (Later Resolved in full by Jetpac)
Upgraded Review …
Since the review below Jetpac has impressed us with outstanding customer service. Not only refunding our eSIM money in full, but organised x2 complimentary Lounge Dragon-Passes.
The dealings have showed us that this company cares about their customer experiences, and on that basis I will give them another go later in the year on a trip to UK and Europe.
We therefore upgrade our review of Jetpac to 4 stars based on their professional and considerate dealing when approaching our original issues.
Original Review …
Purchased a 15GB Jetpac eSIM for a 25 day trip to Japan which we completed a week ago.
Further to this we purchased x2 Jetpac Dragon Pass (Lounge Passes) to use on our return trip.
Both products failed our expectations …
1. The eSIM was activated successfully on arrival in Japan on LTE network, but we found that it was very slow and often failed to download content at all. It did work slowly at times, but we found that it was easier to use WiFi from hotels, restaurants and travel hubs which were much better … and in the end saw us use only 4GB of the 15GB for the entire trip.
In the country areas it was pretty much useless, and even struggled in main cities.
I would not recommend Jetpac eSIM in Japan. It maybe better in other countries - don’t know?
2. Jetpac Dragonpass (Lounge Passes x2) we decided to use on our return trip at Taiwan International Airport (T.1 Premium Plaza Lounge)
We arrived later in the evening (9.30pm), after losing time with flight delays our experience was shortened to 45 mins or so, but we were still excited to go to the lounge.
Access was reasonably quick with our QR codes read, we entered the lounge and found some comfy seats. We walked over to the food service area and were shocked at the trays with tired looking stewed sausages, veggies, processed chicken nuggets and a tray of black water with a broken egg.
It seemed that a clean up was about to take place, so I reluctantly got a plate with a few of the above. My wife looked and ate nothing. We got x2 coca-colas from the fridges. I later had x2 frothy beers with the help of a staff member.
Surprisingly the trays after cleaning were replenished, I went and looked and it was the exact same dishes re- served by the kitchen. I didn’t eat again. Time was running out, so we left the lounge disappointed, and felt like it was a total waste of money.
A sub standard travel lounge in my view, and well below my expectations from experience in other international lounges I have frequented through the years. On the way back to the departure gate we passed a couple of cafes that had lovely seating and would have been much better value.
I do not recommend Jetpac Dragonpass lounge passes.
Jetpac Travel eSIM 回复2025-04-28
Hi Stephen, we deeply regret hearing your experience and we are sorry for the inconvenience. We've heard your feedback and we've taken it seriously to continuously improve our service. Somebody from our Customer Service team has reached out and tried to get in touch with you. We'd love to address the issues including refunding your payment, do kindly check if you've received it and let us know. We look forward to hearing back from you. Stay safe!
