Jetpac was created to solve your travel problems, period. We aim to get rid of all your woes and replace them with your 100% travel freedom with 1 eSIM across 200+ destinations.Data roaming doesn't need to be this hard and we know it. Jetpac eSIM is perfect for that country-hopping trip you've always wanted to go for (so get started now!). Think Europe, Asia, USA, United Kingdom..and more. All with just 1 eSIM. Yes, ultimate global coverage is here. And to sweeten this up, exclusively with Jetpac, you can get free whatsapp, uber and google maps with every data eSIM pack, along with free lounge access when your flight delays! We provide huge data roaming packs across multiple regions, allowing you to connect to multiple networks to stay connected, and yes, hotspot is allowed, even on unlimited packs. Cherry on top? You can manage all your services in one app - it's that easy. No need for international data roaming no more because hello, Jetpac eSIM and travel freedom?!It's time to travel, the Jetpac way!
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the support team responds exceptionally fast and provides clear, step-by-step guidance to resolve technical problems through messaging applications. Travelers truly appreciate the friendly attitude, professional communication, and reliable connectivity offered during their journeys abroad, making activation completely seamless.
However, some people mentioned encountering initial setup difficulties with their devices or experiencing unexpected delays when trying to resolve certain technical connectivity issues. Consumers occasionally expressed frustration regarding specific promotional offers, or noted rare communication gaps with support agents during their international travels. A few reviewers also pointed out that certain administrative processes could sometimes be improved to avoid unnecessary misunderstandings.
Terrible customer service - plenty of other eSIM use one of them and NOT Jetpac
Obtained an eSIM orginally for Vietnam. No problem. When I organised a new eSIM for Thailand the problems started. It wouldn't activate. I contacted their WhatsApp support at 2pm, a response was received at 11.56pm. Interestingly enough I was asleep. They offered advice, but it was incorrect advice, and did not help. I managed to get it working myself by manually putting in the address details. The next problem was when I travelled to Vietnam again. The eSIM did not work. I contacted their support. This time they replied almost immediately. The problem being that they could not make it work. The support staff wanted another email address for myself. When I told them that I only had one, they said that I needed a second. Eventually they sent me a QR code. This simply did not work. I spend over 1.5hrs trying to fix this. They finally agreed to a refund. When I asked about my Thai eSIM they said that I would need to contact them when I returned to Thailand. I said that I was not willing to spend so much time trying to fix their problem. They offered a partial refund. I was not happy as I'd wasted so much time. I was finally put through to a supervisor (?). They were extremely unprofessional. They offered a partial refund, then withdrew the offer when I mentioned reporting as a fraud to the bank. They continued to go round in circles about it all, until I said if you won't refund the money make the eSIM work. At that point they agreed to the partial refund. Unprofessional company bordering on scamming.
There's lots of positive review, but have a read of the negative reviews. When something goes wrong there are common themes that it takes a long time with the support and often they cannot resolve the issue. Ultimately refunds are made. Don't waste your precious holiday time chatting with the clowns at the circus!
My advice take your business elsewhere.
Jetpac Travel eSIM 回复2025-08-05
Dear Daniel, thank you for taking the team in sharing your feedback. It is definitely not within our usual service standards and we apologize for that. We continuously stive to give our customers a better experience and we remain committed to that. While we saw your interaction with our customer service team and confirming that refund has been made, we sent a 2GB Quickglobal pack to your account for free and valid for the next 3 months in the hope that you will give us another try in your future travels. If there is anything else we can do to support you, please do not hesitate to let us know. We are 24/7 operational and we try our best to respond immediately. We appreciate your patience. Stay safe!
Have just purchased 3 x eSIMs for our upcoming holiday to USA. 2 installed ok but had to ask for help to install my eSIM. Very helpful customer service after a few hours. Hopefully will all work once we arrive in a couple of weeks! Will update the then 😃
Jetpac Travel eSIM 回复2025-08-11
thanks a lot for your kind feedback. we will try our best to get a 5 star review from you next time. We will also pass the feedback to our customer service and i am sure they will be very delighted to hear the amazing feedback! thanks again
I wrote a review earlier about travelling in Malaysia. Although my problem was solved it turned out to be just a temporary fix and was never completely resolved. To be fair to the company, they tried very hard to give me a permanent fix and when it proved impossible they gave me a full refund.
Jetpac Travel eSIM 回复2025-08-11
thanks a lot for your kind feedback. we regret the inconvenience. your feedback has been duly noted and passed to the tech team for permanent fix in the tech. We appreciate your trust in us. We will try our best to get a 5 star review next time!
One of the sims did not work but Carl was there to save the day.
Jetpac Travel eSIM 回复2025-08-11
thanks a lot for your kind feedback. we will try our best to get a 5 star review from you next time. We will also pass the feedback to Carl and i am sure he will be very delighted to hear the amazing feedback! thanks again
Bought two sims to use in Canada. One QR code for one of us worked, the other didnt. Used Chat Bot for help who went silent on me.... the used the much vaunted 24 hr WhatsApp - and after an hour still no contact. Update: since making my initial review I was contacted and my sim then was able to be activate the next day. However arriving in Canada my partners sim did not work. We contacted support and within 3 hours he was online. I think to purchase 2 sims and have issues on both is a problem. Yes it was received but added stress to our trip. I’ve changed my rating to 3 stars because of these issues.
Jetpac Travel eSIM 回复2025-07-31
Hi Jon, we value your feedback and thank you for taking the time to let us know. This is definitely not the experience we want any of our customers to have and we are sorry for that. We continuously strive to attend to inquiries in the soonest possible time while keeping in mind that all customers are equally important. Thanks for your patience and working with our Customer Service team and they are very happy to learn that the issue is resolved and eSIM is activated in your device. Thank you again and we look forward to serving you again. Stay safe!
The eSIM worked well when the networks were connected. I bought multiple packs for my travel in July (Korea, China, Taiwan and Japan). The network automatically connected when I landed in Korea. And there was no dead zone issue as I was in the city. The next jetpac was for China and Taiwan, and it too automatically switched over to the local network. I didn’t know it “intelligently” switched to the local networks of the country for which you purchased the pack. There was no indication or any mentions in the confirmation email other saying the purchased was a success. I only learned about this “intelligent” auto switch over after contacting an agent via WhatsApp. This is an area that needs improvement to avoid confusion. The next pack that I purchased for Japan was problematic as it didn’t not “intelligently” switched over when I landed in Japan. Needless to say, it was frustrating as I didn’t have any data for directions to the hotel and it was late at night (24:00) due to flight delays. I contacted Jetpac via WhatsApp and was told the pack that I purchased was not assigned to my email account, and yet I received a successful purchase confirmation email. I sent them an image of the confirmation email. I was informed that the issue had been forwarded to a team member and that someone would get back to me within 24 hours. Frustration mounts. I’m aware that it wasn’t the agent’s fault but it was bad customer service for having to wait another 24 hours. I informed her that my reviews on Jetpac will reflect this experience. Finally, she was able to retrieve my purchased and reassigned the pack to my email account. It did not “intelligently” switched over to the local networks of Japan. She directed me to change the APN and got it working. She mentioned not all networks worked seamlessly (auto switch over to local networks). Again, one of the company’s main issue is lack of communication. If they are aware of the connectivity issues (not automatically switching over to local networks with some countries), shouldn’t they advise the customer in advance or assign a new eSIM number for the specific country? At the very least, include relevant information on the bot generated email to the customers. In summary, the connections worked well once established. The lack of communication and spotty customer service is problematic. The fact that you don’t know if you will have connectivity is troublesome as people rely on data for important tasks.
Jetpac Travel eSIM 回复2025-07-31
wow! thats amazing feedback. Thank you for taking time to provide us with VERY detailed and VERY actionable feedback. We will definitely pick this up internally and work towards a speedy resolution to the issue highlighted. This is extremely helpful! We REALLY appreciate it!
My e sim never worked on my phone, but getting a refund was so easy. The customer service is very nice and they reply super fast
Jetpac Travel eSIM 回复2025-07-29
thanks a lot for your kind feedback! We will try our best to get a 5 star from you next time, when you have an eSIM compatible phone. Our customer service will be delighted to hear this amazing feedback too. Plz do refer us to your friends and family; we would really appreciate that!
eSIM did not work, double billed credit card. Refuse to refund.
Buyer Beware! Purchased Jetpac travel eSIM for India. It did not activate on the network in India, billed credit card twice without authorization. Refused to refund for useless eSIM. Most dishonest company I've ever purchased from. Stay away!
Jetpac Travel eSIM 回复2025-07-28
Dear Michael, We regret the inconvenience deeply! We are unable to locate your details in our system currently, and would appreciate if you could send an email to [email protected], with a title - Michael - Trustpilot for us to locate your issue, and troubleshoot it. We are committed to resolve your issue and potentially refund the amount in line with our moneyback policy!
We had initial problems activating our eSIMS and connecting them with the JetPac app, however the online help chat expert (Carl) did a great job to resolve all the problems. It took some time, but IT problems are rarely simple. We are yet to use the eSIMs in anger, but the interface and instructions are very clear so hoping it will be smooth sailing.
Jetpac Travel eSIM 回复2025-07-28
thanks for the feedback. We will do our best to give you a 5 star experience next time! I am sure Carl will be very happy to hear this amazing feedback
Unfortunately our esim didn't work after activating the netwerk. Contacted the support by WhatsApp and they gave us an excellent service. Although we had to go through many steps/checks we're happy that it is solved. For sure we'll purchase a new esim by Jetpac the next time
Jetpac Travel eSIM 回复2025-07-28
thanks for the feedback. We will do our best to give you a 5 star experience next time! I am sure support team will be very happy to hear this amazing feedback
Oh how they over complicate the simplest situation!
Ordered 4 x e-sims - one of which did not work, so rather than just replace that sim, started resending new sims to people who did not need them and not to the person who did need it.
This rendered them redundant and unable to get connection.
After an hour on chat of them pinging out about 6 different sets of sims but failing to get it right at any stage and they were unable to say which ones would and wouldn’t work, I gave up and got a refund.
Disappointed after reading all the fantastic reviews - all because one sim wouldn’t work.
Jetpac Travel eSIM 回复2025-07-27
We're really sorry to hear about your experience, this is definitely not what we aim for, and we truly apologize for the inconvenience. Your feedback is noted and will be shared with our team to help us improve and avoid similar issues. If there’s anything else we can do or clarify, feel free to reach out via our contact channels. Wishing you smoother travels ahead
Had a small blip when first signing up. Customer service (online chat) quickly & efficiently fixed the issue.
Jetpac Travel eSIM 回复2025-07-28
thanks for the feedback. We will do our best to give you a 5 star experience next time! I am sure our customer service team will be very happy to hear this amazing feedback
My friend and I purchased a 30GB package for 30 days of global data in mainland china/hongkong. I have been having constant connection issues (e.g., slow data, no data connection) and receive slow or unhelpful responses from Jetpac. Jetpac does not respond consistently and takes days to weeks to solve any problems, so by the time they solve any problems, I’m back in the USA and no longer need the data. I was suffering in China without any data connection and wouldn’t have survived if it weren’t for my friends’ working data connection. In addition, they did not provide any refund or much of a compensation that is useful to me to make up for all the inconveniences I’ve experienced.
Jetpac Travel eSIM 回复2025-07-28
Hi Viviane, we value your feedback and we are sorry if you feel that we fall short in meeting your expectations. Jetpac maintains the highest standard in ensuring that services are not interrupted and we continuously aim to be better. To make things right for you, our customer service team processed a refund for the pack assigned to your account. Please check your email for the details. Also, we are hopeful that you'll give us another chance in the future;, we added a 2GB Quick Global pack to your account for free and valid for the next 3 months from the date you received it. We appreciate your patience and we wish you safe travels.
They have no after service but once I am able to reach them they are great !
I purchased 2 x Europe Esim packs and they sent me only one QR code to install on my device but still missing one.
Its has been 48 hrs now and No one contacting me back , no one reply my email and no one reply on whats app.
where is the fast service as everyone reviews ???
Shame on Jetpac !!!
******Just wanted to give and updated.
Jetpac contacting me and sorted
out the problem and I am able to connect Esim in Europe since I touched down.
I received the phone called from their staff and apologies for the inconvenience which is very professional.
Thank you again to make me trust this brand.
Regards
Offie
Jetpac Travel eSIM 回复2025-07-28
Hello Offie, We understand that our customer support team was able to resolve your issue to your satisfaction. We regret the inconvenience, and hope that you will give us another chance of serving you in future!
their 24/7 support is a big lie. they don't answer many times ,and then when they do answer they give you 2 minutes and then cut you off and you have to start waiting all over again. And then once you get them they don't really answer the questions you ask.
The unlimited pack is also deceptive. it's not unlimited, and you can't see how much data you have used before you get throttled. And you have to dig 2 screens deep to see that they are throttling.
It was my first time using Jetpac for my trip to Taiwan. Although I encountered some technical issues to activate my eSim, Ianne from the support team at Jetpac Global has resolved my issues promptly and efficiently. Outstanding assistance!
Jetpac Travel eSIM 回复2025-07-25
Thanks a lot for your valuable feedback! We will do better next time to get a 5 star rating. And lanne will be very happy to hear that you had a good experience
We bought eSIMs for our Italy trip. There were a few issues such as one eSIM did not work and we had to get a refund and the hotspot was not working. However, every time I had an issue I emailed Jetpack and they continually provided quick support to try and solve my problem. I ended up fixing one eSIM and the other could not be fixed. They also solved my hotspot issue and it then began to work. Although we had a few issues with the eSIM, the service was top quality and they always responded promptly. Thank you for all your help!
Jetpac Travel eSIM 回复2025-07-25
Thanks a lot for your valuable feedback! We will do better next time to get a 5 star rating.
The Sim is very easy to install and set up. I had issues with a slow connection but the customer support is very helpful and managed to fix it quickly.
Jetpac Travel eSIM 回复2025-07-25
Thanks a lot for your valuable feedback! We will do better next time to get a 5 star rating.
