Jetpac was created to solve your travel problems, period. We aim to get rid of all your woes and replace them with your 100% travel freedom with 1 eSIM across 200+ destinations.Data roaming doesn't need to be this hard and we know it. Jetpac eSIM is perfect for that country-hopping trip you've always wanted to go for (so get started now!). Think Europe, Asia, USA, United Kingdom..and more. All with just 1 eSIM. Yes, ultimate global coverage is here. And to sweeten this up, exclusively with Jetpac, you can get free whatsapp, uber and google maps with every data eSIM pack, along with free lounge access when your flight delays! We provide huge data roaming packs across multiple regions, allowing you to connect to multiple networks to stay connected, and yes, hotspot is allowed, even on unlimited packs. Cherry on top? You can manage all your services in one app - it's that easy. No need for international data roaming no more because hello, Jetpac eSIM and travel freedom?!It's time to travel, the Jetpac way!
以上内容由商家自行提供，未经平台核实。Jetpac Travel eSIM（jetpacglobal.com）在 OK.one 的综合评分为 3.5 分（满分 5 分），基于本站收录的 570 条用户评价，属于旅游度假分类，口碑一般。22% 的评价为 1 星，差评比例偏高；商家回复了 98% 的差评；评价主要围绕客户服务、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the support team responds exceptionally fast and provides clear, step-by-step guidance to resolve technical problems through messaging applications. Travelers truly appreciate the friendly attitude, professional communication, and reliable connectivity offered during their journeys abroad, making activation completely seamless. However, some people mentioned encountering initial setup difficulties with their devices or experiencing unexpected delays when trying to resolve certain technical connectivity issues. Consumers occasionally expressed frustration regarding specific promotional offers, or noted rare communication gaps with support agents during their international travels. A few reviewers also pointed out that certain administrative processes could sometimes be improved to avoid unnecessary misunderstandings.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。We had a technical problem with my daughter's eSIM. We received excellent help from the helpline, excellent service!
Thanks a lot for your valuable feedback! We will do better next time to get a 5 star rating. Helpline team will be super happy to hear this amazing feedback! Heartwarming!
QR code gets sent to your email and you’re told to scan that. How do you scan a QR code on your phone from your phone camera?! Finally managed to install the eSIM on my phone, but then the eSIM and pack I’d been assigned isn’t showing in the app. Customer service in the app is totally unresponsive.
Hi there, we’re sorry to hear about your experience. That’s definitely not the kind of experience we want our customers to have, and we appreciate you taking the time to let us know. Please reach out to our contact channels via WhatsApp or email so we can better assist with your issue and provide any necessary compensation. You can find the contact details here: https://www.jetpacglobal.com/contact-us/. Thank you and safe travels
Once a real person started to help me trouble shoot via WhatsApp , it went really well. But it took far too long for someone to get back to me and I had to cancel travel plans to be in WiFi.
We appreciate the candid feedback. we will do better next time! Thanks for your continued support and business! We truly appreciate it
I had ongoing problems trying to activate my Jetpack eSim on my Samsung (android) SE23FE phone. But resolved successfully with immediate and patient help from Jetpack. Helper waz Pau, I hope Pau was not AI bot.
Thanks a lot for your feedback! We will do out best to get a 5 star review next time. Pau will also be delighted to hear that the support was helpful!
Had some connection issues in the beginning but they assisted me right away. Problem solved within 10 minutes and now it's working smoothly. Great support!
Thanks a lot for your feedback! We will do out best to get a 5 star review next time. Support team will also be delighted to hear that they could help you out!
Information on Data consumption may not be real-time, which makes you think you still have data left. There is also no clear warning when data is about to run out. But otherwise it works. Just be mindful of your usage.
thanks a lot for your valuable feedback! We will definitely work on it, to improve our product further!
bought european plan for great price, but it wouldn't activate. spent an hour on tech support but no help. Poor responsiveness on tech support. Finally they said they would refund, but it will take 10 days. So wasted an hour and lost money for 10 days and no service. Update: Now 3 stars vs. 2. While they did resolve the problem it was the day after so I couldn't access cell in the meantime. But more importantly, the idea that giving me 2 gig of extra data (market value = $4) is worth over an hour of time that I spent troubleshooting, in my view reflects a sentiment of theirs that customer's time waste that they cause is worth close to zero. They really think everything here has been fine and I am guessing will make no changes to the overall process/system/incentives. You can see this in their response below. Instead of saying "we're sorry we let you down", they say "we apologize .. if you feel that we let you down". They are not acknowledging that they actually understand that this was a very bad experience, but rather want to pin the blame on my expectations (i.e. which are that I can activate the card I bought in less than 4 times trying on the same day). In my experience companies that don't have some way of measuring the customer pain tend to ignore it. There is no mention of why this happened or what they plan to do to prevent it from happening to others.
Hi Rahul, thank you for your feedback. We sincerely apologize if you feel that we let you down. It is not in our intention to fall short in meeting our customers' expectations. Our friendly customer service agents responded to you and assisted in resolving the issue. Please do not hesitate to let us know should you require any other assistance. Furthermore, we added a 2GB Quick Global Data Pack to your account in the hope that you can consider using us again in your future travels. We appreciate your patience and understanding. We wish you all the best and stay safe!
It looks like Jetpac does not want to risk to pay for any lounge access because registering flights in Smart Delay is an absolute disaster. I just spent days trying to register in the app. You get errors all the time. I asked Jetpac to register the flights for me but after that all family members (4 packs) got a new e-Sim rolled out and the flights were gone again. Today I tried it once again but now we are too late because you have to register 24 hrs before the flight and our flight leaves tomorrow. Well, no lounge access for us. Hopefully no delays.
Hi Eline - we are sorry that the service did not work for you effortlessly. This is not an experience, we would have wanted for any of our customers! While we are always happy to do things for our customers, we stay true in keeping them in control of their accounts and other details. For your reference, you may register as soon as a flight is scheduled, typically up to 364 days in advance, and it is recommended to complete registration at least 48 hours before departure. The final deadline to register is no later than 24 hours before the scheduled departure time. But we understand the frustration here! We have sent a free 2GB global pack as a small token of goodwill. In case you encounter any issues, our friendly customer service team is always here to assist you, please feel free to reach out anytime. Thank you, and safe travels
Great customer service via whatsapp - I got this trying to make calls and didn’t realise the packs are data only (which to be fair could be made clearer on the site) but they assisted me with a prompt refund straight away - Angela in customer service was great
Thanks a lot for your feedback and suggestions. We truly value it and will work on the improvement areas suggested! We would really appreciate if you could refer our service to your friends and family!
This is my 4th time using Jetpac and suddenly it doesn’t work on my phone. Thank you Pau from support team for clear instructions and prompt replies. Manage to get everything sorted within hours.
Thanks a lot for the kind words! We truly appreciate it! We will strive our best to get 5 stars from you next time :)
I had a problem with downloading the esim , it took a while to get a response but then I had Carl help me and was able to fix the problem, Thank you❤️
Thanks a lot for the kind words! We truly appreciate it! We will strive our best to get 5 stars from you next time :)
Quick customer support from Jetpac team, from the get go when we unable to installed esim properly between myself and my 2daughters, no issue since until yesterday totally lost network when out and about in China, where payments are all done through online,. Pau as my support and been keeping in touch, and while my network reception was intermittent, and with a lot of patience and knowing the case/issue, Pau came into rescue again and resolved the issue this morning swiftly. Great CS support
Thanks a lot for the kind words! We truly appreciate it! We will strive our best to get 5 stars from you next time :)
Customer support through their WhatsApp chatline was very responsive and helpful in resolving the issues I had. Jetpac was not perfect and none of the other eSIM I used was perfect too but the thing that stood out with Jetpac was how accessible and responsive their customer support was in helping resolve issues. Am still a customer because of this.
Thanks a lot for the kind words! We truly appreciate it! We will strive our best to get 5 stars from you next time :)
Very responsive support. A little tricky because North American iPhone settings are labelled a little different and in different places within settings. I managed to figure it out but would be good to train up support staff with visual job aids as well. Overall support was good.
Thanks a lot for your feedback and suggestions. We truly value it and will work on the improvement areas suggested! We would really appreciate if you could refer our service to your friends and family!
Bought an esim in Canada with jetpack while visiting for 2 weeks, had issues in getting the esim to be recognised by my phone, chatted via WhatsApp to jetpack team. Dan from their customer service team sorted the issue for us and the esim is working well so far( first day) I am pleased with their customer support service.
Thanks a lot for the kind words! We truly appreciate it! We will strive our best to get 5 stars from you next time :)
Thanks a lot for the kind words! We truly appreciate it! We will strive our best to get 5 stars from you next time :)
I purchased a pack while in Indonesia. I had issues activating it through the app as it wasn’t supported by my Apple Store. JV from the customer service was very helpful providing an alternative solution quickly. I’d recommend overall!
Thanks a lot for the kind words! We truly appreciate it! We will strive our best to get 5 stars from you next time :)
A little difficult getting it activated but the customer service was very helpful and eventually it worked! Thank you for your assistance!
Thanks for sticking with us, and if your travel crew ever needs help too, you know where to send them. Jetpac’s got them covered 🚀
Haven't activated the eSim yet, but their customer service was great. Don't find the app the easiest to navigate though.
App feedback = noted 💬 Super glad to hear our customer service made a solid impression, we’ve got your back!
Good customer service but very confusing system. I signed in with apple ID on the jetpac website and I bought the 5GB package for italy. Unfortunately i did not receive any email containing my e-sim so i contacted the customer service. I was in contact with two different experts at two different times. Unfortunately my apple ID caused my email to be hidden so i couldn’t find it, plus the app isn’t available to be downloaded in my region. Pau, the second expert was excellent, tried their best to help and find a solution. Unfortunately it was too complicated so i asked for a refund and Pau issued it to me very quickly. Although the website needs an apple ID and app availability disclaimer, Pau was very helpful and understanding.
Really appreciate you sharing this and your feedback is gold for helping us tighten up the experience. Huge shoutout to Pau for turning a tricky situation into a smooth resolution. We’re glad the refund came through quickly, and we're taking this as a sign to improve those disclaimers and flows ASAP. If you ever decide to give Jetpac another shot, we’ll be ready to make it way smoother for you. Safe travels.
共 570 条符合条件的评价
