Jetpac was created to solve your travel problems, period. We aim to get rid of all your woes and replace them with your 100% travel freedom with 1 eSIM across 200+ destinations.Data roaming doesn't need to be this hard and we know it. Jetpac eSIM is perfect for that country-hopping trip you've always wanted to go for (so get started now!). Think Europe, Asia, USA, United Kingdom..and more. All with just 1 eSIM. Yes, ultimate global coverage is here. And to sweeten this up, exclusively with Jetpac, you can get free whatsapp, uber and google maps with every data eSIM pack, along with free lounge access when your flight delays! We provide huge data roaming packs across multiple regions, allowing you to connect to multiple networks to stay connected, and yes, hotspot is allowed, even on unlimited packs. Cherry on top? You can manage all your services in one app - it's that easy. No need for international data roaming no more because hello, Jetpac eSIM and travel freedom?!It's time to travel, the Jetpac way!
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the support team responds exceptionally fast and provides clear, step-by-step guidance to resolve technical problems through messaging applications. Travelers truly appreciate the friendly attitude, professional communication, and reliable connectivity offered during their journeys abroad, making activation completely seamless.
However, some people mentioned encountering initial setup difficulties with their devices or experiencing unexpected delays when trying to resolve certain technical connectivity issues. Consumers occasionally expressed frustration regarding specific promotional offers, or noted rare communication gaps with support agents during their international travels. A few reviewers also pointed out that certain administrative processes could sometimes be improved to avoid unnecessary misunderstandings.
I bought an e-sim for China, followed all their instructions, but when I activate it and select the rom manually, no Internet connection at all! I did everything the customer care told me to do and all the procedures they described on the website/app, but not even 1 second of Internet connection. I switched to another e-sim, and I used Internet without issues! Jetpac does not have even a telephone number for customer care in China, only through whatsapp (blocked in that country) or email (you will not receive any support during the weekend). I will not use Jetpack for all my future travels at all and I do not recommend it to all the people I know!
Jetpac Travel eSIM 回复2025-08-25
Dear Giulio, we value your feedback and thank you for taking the time to let us know. This is definitely not the experience we want any of our customers to have and we are sorry for that. One of our members from the Customer Support Team has reached out to you in an effort to resolve your issue. Please check your email for the details. While we are aware that resolution is still underway, a 2GB Global complimentary pack has been added to your eSIM valid for the next 3 months and can be used in your future travels. We hope for another chance to make things right for you. We wish you safe travels!
Absolutely the worst experience I’ve ever had. I purchased their service expecting to stay connected in New York, but as soon as I arrived, I had no data at all. I was literally stuck in my hotel because without internet I couldn’t move around without getting lost. I contacted their support multiple times through chat – zero solutions, zero real help. In the end, they didn’t fix the issue and didn’t even refund me. This service is completely unacceptable. Absolutely not recommended. Avoid at all costs!
5th september: Yes, at the end the company refund me
Jetpac Travel eSIM 回复2025-08-25
Dear Fabio, thank you for your feedback. We know how much the lack of internet connectivity can throw off your day, and we’re really sorry it happened. Jetpac has remained committed to keep up on our own high standards and we promise to do better. To make things right for you, one of our Customer Support team member reached out to process your refund as part of our Moneyback Guarantee, which will be credited back to your card. We've also added a 2GB complimentary Quick Global pack to your eSIM in the hope that you'll give us another chance in your future travels. Stay safe!
Very slow transmision. not possible to use youtube, unless you are very pacient. never again. it was cheapest offer i found but not worth it. help deck send me stupid comment that i already used a lot of data in unlimited offer, wtf
Jetpac Travel eSIM 回复2025-09-01
Dear Kamil, we are sorry for the inconvenience and if you feel we fell short in our own high standards. Jetpac remains committed to provide an ameliorate level of service continuously and feedback like yours is important to us. As part of our money back guarantee process, we refunded the cost of the pack you purchased back to your card. Note that this is dependent on your bank's processing time for refunds. We appreciate your patience and understanding and we look forward for a chance to serve you again in the future. We wish you all the best and safe travels.
Bought unlimited data for 10 days, not a single gb worked with expected speed, horrible data coverage; wanted to switch from unlimited to 40 gb (which is cheaper), support said no. Hence I’m stranded in another country with little to no cell data, thanks.
Jetpac Travel eSIM 回复2025-08-21
Hi Mia, we deeply regret the inconvenience. We want to help you resolve the issue and we would need details to proceed. Please contact our Customer Support Team at [email protected] via WhatsApp, chat or email so we can locate your account information. We are committed to resolve your issue. We look forward to hearing back from you soon.
Service is good, but we have some problems with connecting eSIMs on two different devices. Nevertheless the support was great!
Joevy helped to resolve the issue in a short time.
Jetpac Travel eSIM 回复2025-08-22
Thank you for your feedback. We will try our best to get a 5 star rating for next time. Happy and safe travels!
Bought 2 e-sims. Unable to activate either cards. What’s App help is of no use. I paid £36.90 for 2 cards for 10 GB, but it does not work. Not sure how you can get your money back despite their website stating 100% money back guarantee. Will try another provider.
Jetpac Travel eSIM 回复2025-08-21
Dear Harold, we appreciate you taking the time to share your thoughts. We are sorry if you feel that we fall short in meeting our own high standards. We want to make things right for you including refunding your payment if the pack hasn't been used. One of our senior members from the Customer Support has reached out to you. Do check your email for the details. We look forward to hearing back from you soon. Safe travels!
After installing and activating my eSIM I had significant problems getting access to a mobile data network. I tried multiple times to get assistance and was given difference trouble shooting directions, non of which worked. I finally connected to their helpdesk on WhatsApp and Ferlene replied. They were able to detect that eSIMs that had been purchased for me and my wife had been mixed up. Very simple fix and I was online in no time thanks to their professional and knowledgeable trouble shooting. Thank you Ferlene! Converted me from a frustrated and grumpy customer to happy.
Jetpac Travel eSIM 回复2025-08-22
Thank you for your feedback. I am sure Ferlene will be delighted to here this amazing feedback!
We will try our best to get a 5 star rating for next time. Happy and safe travels!
Unfortunately had a hiccup initially when we landed in South Africa as the eSIM wouldn’t work. I’ll say though that the customer service was excellent and helped me troubleshoot and fix it. Ow works perfect.
Jetpac Travel eSIM 回复2025-08-22
Thank you for your feedback. We will try our best to get a 5 star rating for next time. Happy and safe travels!
Big scam! I bought 2 e-sims and gave one to my wife. Installation was a problem, but costumer service fixed it. Then the troubles began… my wife got constant issues with connection, logging into the app etc. She had to manually shut off her phone and turn it back on in order to work 5minutes… costumer service couldn’t do anything. And then suddenly from 1 moment into the other she got a text that her data pack was empty. But the app still said it was at 4gb… she contacted costumer service and they said (after 3 hours waiting for response) the app must be in delay or something and that they couldn’t help her. Newsflash, the app still got the data showing after another 3h, but no internet access. After 30min texting with costumer support (that didn’t really understood what was going on) the only thing she could do is buy a new pac. So for not working properly the entire time, the stolen/missing 4gb and the hours waiting for response she asked for a compensation for the inconvenience. Just 1gb to get through the day (because being stuck in a foreign city without internet is not ideal). But they wouldn’t even do that. She just had to buy a new pack, but for that she needed internet access.
So be advised if you buy this e-sim to share with somebody. It doesn’t work properly and your date can suddenly be gone. Don’t count on the costumer support because the only thing they will do is basically calling you stupid and making you pay more.
Jetpac Travel eSIM 回复2025-08-21
Hi Maartens, thank you for your feedback and we're sorry if you feel that we failed to meet our own high standards this time. It is never in our intention to cause any inconvenience and we remain committed to keep you connected seamlessly as you travel. In an effort to resolve things for you, one of the senior members from our customer service team has reached out to you via email. Please feel free to respond anytime that you would need further assistance. We also would like to offer two complimentary packs for you and your wife in the hope that you will try us again in your future travels. Stay safe!
Installed everything following instructions before I left home so was a bit annoyed that it wasn’t working and in-app chat didn’t work well. Once I got hold of someone on WhatsApp things progressed quickly and everything is sorted. If you do have trouble connecting go straight to a WhatsApp chat and they will sort yiu
Jetpac Travel eSIM 回复2025-08-22
Thank you for your feedback. We will try our best to get a 5 star rating for next time. Happy and safe travels!
Troubleshooting through WhatsApp and email did not work, but JV on the chat was patient and got things resolved. Response time is slow, but just be patient. Give JV a raise!
Jetpac Travel eSIM 回复2025-08-14
We will do our best to get a 5 star from you next time! And a big thanks for the feedback! We hope you would refer Jetpac to your friends and family, and help us spread the love. We also launched a few new Jetpac exclusive features recently - 1) Dual network in most countries - so if one network is slow/patchy, other one takes over, 2) Free Google maps, Whatsapp chat and uber app access, even if your data runs out! Would love for you to experience that and provide us with feedback! Thanks again
Bought a bundle of 2 eSims. One was activated fine, the other had issues. But when contacting the help desk via WhatsApp Nel was very prompt and reprovisioned the eSim which wasn't working. It was fixed very quickly.
Jetpac Travel eSIM 回复2025-08-12
We regret the inconvenience and will try our best to get a 5 star review in your next time with Jetpac. Nel will be very happy to hear that she was able to help you. thanks again and safe travels!
I purchased a eSIM and it didn’t work….
Had a very hard time getting help from customer service. As I didn’t have service I was only able to contact them when I had WiFi and every time I reached out they didn’t respond until later and when they responded I couldn’t see because I didn’t have service. By the time I responded they had closed the convo and I had to start over. Extremely annoying. I even purchased another gig to try to make it work. When they finally after a full day got it to work it was only for one gig and I had to repurchase the amount that I purchased originally again. At this point it cost more because promotions and bundles etc…..
I was extremely unimpressed. Honestly wouldn’t recommend. It’s possible other people have better experiences with them but this was an overwhelmingly disappointing experience. Even what they offered me for compensation was worthless as it was 2 gig only valid for 7 days which doesn’t help as the sim I purchased was still going to be working for longer than seven days…….
Not going to recommend them to any of my friends…..
Edit: They reached out after to offer me a discount on the repurchase of the pack.
Jetpac Travel eSIM 回复2025-08-11
Dear Ari Neuman, thank you for making us aware of the issue. We truly regret the inconvenience caused. Our customer service team reached out to you to offer a repurchase of a new pack and refunding the previous one. We hope that we were able to help in resolving your issue. But if you need further assistance, please feel free to let us know at anytime. Our friendly customer service team will be there to assist you. Safe travels!
Not bad for e sim And good support
The app currently cannot handle if you have more than 1 active packs. (Eg cannot see remaining data)
If you have 2 packs which are currently valid (date wise) it is impossible to choose which pack to have active.
In my case I had SE Asia pack which wasn’t expired when I went home to Europe for a week and bought a Europe pack. I have not been able to use the Europe pack consistently because the SE Asia pack keeps defaulting.
Crazy that I cannot select the active pack 😡 !!
Jetpac Travel eSIM 回复2025-08-11
Dear Susan, we are truly sorry for the inconvenience! We are grateful for your feedback and we take it very seriously to continuously improve our services. Jetpac remains committed to strive in providing a better service to our customers. We're glad to know though that your issue is resolved. Please let us know should you need any other assistance. We appreciate your patience and we wish you a safe travels.
I had problems with assigning multiple packets to my family. Somehow 2 got assigned to me, I got a hold of jetpac through WhatsApp. Mark from Jetpac fixed my account right away!
Jetpac Travel eSIM 回复2025-08-11
thanks a lot for your kind feedback. we will try our best to get a 5 star review from you next time. We will also pass the feedback to Mark and i am sure he will be very delighted to hear the amazing feedback! thanks again
Good prices and great customer service!
Bought eSims for Thailand and had some technical problems with installing, but Joevy helped me greatly! Got the esim working in no time!
Jetpac Travel eSIM 回复2025-08-11
thanks a lot for your kind feedback. we will try our best to get a 5 star review from you next time. We will also pass the feedback to Joey and i am sure she will be very delighted to hear the amazing feedback! thanks again
