Jetpac was created to solve your travel problems, period. We aim to get rid of all your woes and replace them with your 100% travel freedom with 1 eSIM across 200+ destinations.Data roaming doesn't need to be this hard and we know it. Jetpac eSIM is perfect for that country-hopping trip you've always wanted to go for (so get started now!). Think Europe, Asia, USA, United Kingdom..and more. All with just 1 eSIM. Yes, ultimate global coverage is here. And to sweeten this up, exclusively with Jetpac, you can get free whatsapp, uber and google maps with every data eSIM pack, along with free lounge access when your flight delays! We provide huge data roaming packs across multiple regions, allowing you to connect to multiple networks to stay connected, and yes, hotspot is allowed, even on unlimited packs. Cherry on top? You can manage all your services in one app - it's that easy. No need for international data roaming no more because hello, Jetpac eSIM and travel freedom?!It's time to travel, the Jetpac way!
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the support team responds exceptionally fast and provides clear, step-by-step guidance to resolve technical problems through messaging applications. Travelers truly appreciate the friendly attitude, professional communication, and reliable connectivity offered during their journeys abroad, making activation completely seamless.
However, some people mentioned encountering initial setup difficulties with their devices or experiencing unexpected delays when trying to resolve certain technical connectivity issues. Consumers occasionally expressed frustration regarding specific promotional offers, or noted rare communication gaps with support agents during their international travels. A few reviewers also pointed out that certain administrative processes could sometimes be improved to avoid unnecessary misunderstandings.
Hello, very satisfied small problem with the installation, probably due to the jetlag...super effective help by whatsapp. I'm traveling to Thailand right now and no problem. Christian
Jetpac Travel eSIM 回复2025-11-05
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Had a problem with an eSIM not connecting to data in Vietnam- I was getting very frustrated but finally sent Jetpac a WhatsApp asking for help. I was connected to an advisor, Angelika who reset things in their system and got me connected. A big help.
Jetpac Travel eSIM 回复2025-11-05
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Update message 17 Oct 2025
Further to the message below, Jet pac we're very efficient in coming back to me to help amend the situation below. They followed up with sending out fresh eSIM activation codes to help the rectify the situation, and referenced the Lounge access problem though (which still needs resolving as to register their lounge voucher you appear to still need to pay an extra fee to DragonPass onto which is not clear on the JetPac site), Raising the review therefore from 1 to 4 starts given their effort to help as we all matters, things can go wrong, but at the end of the day what counts is the support service to help make it right which Jet Pac delivered upon.
Original Message 16 Oct 2025
Purchased eSIM
Activation won’t work
No support at all from JetPac. AI bot is all one gets. Money taken and no result.
Placed in endless circuit of same unending useless advice.
Moreover. Purchase of airport passes di not result in a redeemable voucher. Paid vouchers appear to require additional purchase a Dragonpass membership (not explained beforehand). This caused some issues on the day. Fortunately the Hong Kong lounge management, upon also observing the Jetpac voucher discrepancies, allowed me on that occasion complimentary access to the lounge. All in all a confusing matter.
Jetpac Travel eSIM 回复2025-11-05
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Charged in SGD NOT my local currency as stated. Bought some Jetpac products
Bought some Jetpac products. Cart showed the price and charge in my local currency- I was then charged in foreign currency (which incurred fees). Nowhere was this stated on the webpage or in the cart.
Jetpac Travel eSIM 回复2025-10-14
Hi there, we apologise for the confusion. We want to help you resolve the issue and provide clarity but we would need details to proceed. Please contact our Customer Support Team at [email protected] via WhatsApp, chat or email so we can locate your account information. We are committed to resolve your issue. We look forward to hearing back from you soon.
I purchased multiple esim packages and had trouble setting it up. Thanks to Nel at customer support for fixing the issue quickly.
I purchased multiple esim packages though the jetpac website and follow their steps to email each individual users their details to install. For some reason, there was issues with assigning users an esim. Thankfully I was able to talk to Nel on what's app to resolve the problem in 20 minutes. I have to say I haven't tried out the esim abroad yet but at least Nel helped us set up the accounts.
Jetpac Travel eSIM 回复2025-11-05
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Had issues with installing the eSIM initially but once I got in contact with the company on WhatsApp they responded really quickly and sent me a new QR code immediately 👍🏼.
Would recommend easier contact through the Jetpac app for support. Had to go online to find out how to contact you guys
Jetpac Travel eSIM 回复2025-11-05
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Jetpac have now apologised for the inconvenience and given me extra data . This is of no use as the esim didn't work, really should have refunded the initial payment.
I'm afraid my experience was a very poor one. Purchased a 30 day esim for my trip to Brazil and confirmed with my UK provider beforehand. They confirmed everything was set up and advised taking out my UK sim to avoid any crossover confusion. When I arrived in Brazil, my phone kept saying could not make a connection. Went into a Vivo store, who was supposed to be the connecting network, and even they couldn't make it connect. So had to purchase a local Brazilian sim for less than the esim which gave me calling minutes, the esim did not include any, and have no problems with the Brazilian sim for less money. So not very impressed.
Jetpac Travel eSIM 回复2025-10-09
Dear Philip, we are sorry for the inconvenience. It is definitely not something we wouldn't want any of our customers to have. We appreciate your feedback and we take it constructively for our improvement. To make things right for you, one of the senior members from our Customer Support team has reached out to you. Please allow us to assist you and amend your recent experience. We are hopeful for another chance to serve you in your future travels, we added a complimentary 2GB Quick Global pack to your account that you can use at anytime within the next 3 months. We wish you all the best and stay safe.
After a somewhat irritating start of my conversation with customer service via whatsapp (of course, a stupid bot!), I was helped by a human. That went very well, fast and efficient. Excellent!
Jetpac Travel eSIM 回复2025-11-06
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
I have issues with ny Jetpac Esim but customer service Randy helped me patienty. I truly appreciate his awesome help!
Jetpac Travel eSIM 回复2025-11-06
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Support is really good. Pavi was helpful and resolved my activation issue on first call.
One star deducted because unused data does not roll over to next pack activation. Otherwise, I'm pretty happy with the app so far. I am now on my second month of travel.
Jetpac Travel eSIM 回复2025-11-06
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Although one of my Jetpac esims wouldn't install, using WhatsApp I was able to have direct support....a bit of a wait to be allocated an agent, but they solved my problem and issued a new esim and supported me to ensure it did install/activate. Great service Nicole
Jetpac Travel eSIM 回复2025-11-06
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
The app appears all jumbled on the screen of the phone, constantly bombarded with messages to refer people. Customer service is robotic and unhelpful,
Jetpac Travel eSIM 回复2025-09-21
Dear Catherine, we are sorry to hear about your recent experience and we completely understand the frustration. We remain dedicated to delivering world class standard of services. Our staffs constantly go through rigorous trainings and quality checks to ensure that assistance given to our customers are treated exceptionally. We've also passed your feedback about the app's user interface and referral messages to the relevant team for improvement. Rest assured that we are working towards making the app intuitive and helpful. Lastly, we've added a complimentary 2GB Quick Global pack to your eSIM. We are hopeful for another chance to serve you in your future travels. Stay safe!
We purchased two eSim packs for North America. One is working and another one is not working at all. We logged into the account and find not transactions recorded there. I have emailed the company. It’s been 4 weeks, no response from them. Never use them.
Jetpac Travel eSIM 回复2025-09-21
Dear James, thank you for reaching out to us regarding your eSIM connectivity issue. We appreciate the time you took in bringing this to our attention as your feedback is invaluable in helping us improve our services and products. If we caused any inconvenience, we sincerely apologize. We take every concerns seriously and we strive to address them promptly. As part of our money back guarantee process, a refund has been made back to your card immediately. The funds will be returned depending how fast your bank processes refunds. Also, a senior member from our Customer Support team reached out to you via email. Please do check your inbox for the details. In case that there is anything further that you need assistance from us, please do not hesitate to respond at any time, and we'll be glad to assist. We wish for your safe travels. Take care!
Had good support from Nel at Jetpac. Sorted my issue
Jetpac Travel eSIM 回复2025-11-06
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Somehow my settings got messed up and I lost service. (Probably my ineptitude in trying to get my text messages for some reason.) The bot got me a real person, Joevy, and they were able to walk me through and fix my issue. I now have data again! So helpful and efficient. Thank you!
Jetpac Travel eSIM 回复2025-11-06
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
I had difficulty uploading my eSIM. Despite several attempts. I got onto their helpline support & Randy was superb in getting my eSIM loaded. Very quick response and support through the process. Thanks! Will deffo be using them again.
Jetpac Travel eSIM 回复2025-11-06
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
I feel so let down by Jetpac. A family member recommended it for my trip to Saudi, and at first I was impressed the eSIM purchase and setup were quick and easy. I thought I had everything sorted to stay in touch with my loved ones back in the UK.
But when we arrived, reality hit. The network (Zain) gave me no signal at all. Not even a bar. We tried walking around, rebooting, everything nothing worked. Out of desperation, we even went into a Zain shop. The lady there was kind and tried her best, but she couldn’t get it working either. She suggested it might be an app issue, but that didn’t help.
Meanwhile, my family back home were expecting to hear from me. I can’t explain how stressful it was being somewhere new, wanting that peace of mind and connection, but being completely cut off. In the end, I had to buy a physical SIM from another Saudi provider, which worked straight away.
I preplanned everything so carefully, spent money in advance, and instead of peace of mind I ended up with wasted money, stress, and a nightmare of trying to sort it out while abroad. Honestly, I wouldn’t want anyone else to go through this.
Jetpac might look convenient, but for me it was the opposite unreliable and disappointing.
Jetpac Travel eSIM 回复2025-09-15
Dear Kam, we appreciate your feedback and thank you for taking the time to let us know about it. We are sorry for causing any inconvenience. Jetpac will always be committed in delivering high quality work standards and foster a collaborative philosophy to continuously improve. That being said, we had a senior member from our Customer Support team reach out to you to address your issue. Please check your inbox for the details. Also, as part of our money back guarantee process, a refund has been made to your account. You can expect the funds back to your payment method depending on your bank's processing time. If in any case that there is something else that you need assistance with, please feel free to respond to us at anytime and we'll be glad to help. Thank you and stay safe.
I liked the app and that i could see how much data i already used. I was travelling on Vancouver Island and hat only data in Vancouver itself and the biggest towns like Campbell River. Leaving the towns and at all the westcoast i had no service at all. Disappointing.
Jetpac Travel eSIM 回复2025-09-15
Hi Henriette, we are sorry to hear your experience and regret any inconvenience caused. We understand how important it is to have a seamless connection as you travel. Jetpac stays true to its promise of keeping you connected hence the money back guarantee process in place in case of a mix-up. We saw that you spoke to our customer support team and confirmed that the issue is fixed. We also sent a complimentary 2GB Quick Global pack to your eSIM and we are hopeful that you'll give our service another chance in your next travel. Please feel free to respond to our email in case you need further assistance. Safe travels!
Explanations how to load esim card is not as clear as I thought, but I received great help when contacting via email. As I couldn’t connect first eSIM, they promptly sent a new one
Jetpac Travel eSIM 回复2025-11-06
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
I have been using Jetpac Travel sim a few times without any problems, it always connected and worked fine. Until yesterday when I arrived in Bangkok me and my friend had difficulties to activate the sim. Nothing worked to get the eSIM connected. I used the helpline on WhatsApp and got a response right away. After a few auto questions I was connected to a real person to assist me in changing some of my phone settings. Mr. Almin, from JetPac Global Support went out of his way to find the problem and guided me step by step through my phones settings until it was connected. Now my eSIM is working without problems. Thank You Mr. Almin …..
Jetpac Travel eSIM 回复2025-11-06
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
