Jetpac was created to solve your travel problems, period. We aim to get rid of all your woes and replace them with your 100% travel freedom with 1 eSIM across 200+ destinations.Data roaming doesn't need to be this hard and we know it. Jetpac eSIM is perfect for that country-hopping trip you've always wanted to go for (so get started now!). Think Europe, Asia, USA, United Kingdom..and more. All with just 1 eSIM. Yes, ultimate global coverage is here. And to sweeten this up, exclusively with Jetpac, you can get free whatsapp, uber and google maps with every data eSIM pack, along with free lounge access when your flight delays! We provide huge data roaming packs across multiple regions, allowing you to connect to multiple networks to stay connected, and yes, hotspot is allowed, even on unlimited packs. Cherry on top? You can manage all your services in one app - it's that easy. No need for international data roaming no more because hello, Jetpac eSIM and travel freedom?!It's time to travel, the Jetpac way!
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the support team responds exceptionally fast and provides clear, step-by-step guidance to resolve technical problems through messaging applications. Travelers truly appreciate the friendly attitude, professional communication, and reliable connectivity offered during their journeys abroad, making activation completely seamless.
However, some people mentioned encountering initial setup difficulties with their devices or experiencing unexpected delays when trying to resolve certain technical connectivity issues. Consumers occasionally expressed frustration regarding specific promotional offers, or noted rare communication gaps with support agents during their international travels. A few reviewers also pointed out that certain administrative processes could sometimes be improved to avoid unnecessary misunderstandings.
Once the eSIM is activated, it’s great. Really good value and does what is needed. We bought regional packs for Australia & New Zealand, and have previously used Latin America packs.
BUT getting the eSIM activated was a real pain. I knew what needed to be done however I continually got an error message. Used WhatsApp customer support, Dan was speedy & excellent - just a shame that we couldn’t get the eSIM to work without help.
Jetpac Travel eSIM 回复2026-01-22
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
I had reason to contact the help desk twice (once before buying the eSIMs and once afterward). Both times I was impressed by their patience and clarity of communication.
I should add though (which is why I didn't give 5 stars) that their written instructions could be done better, so that I wouldn't have had to contact the help desk at all.
As for the functionality of the eSIMs, we will find out in a month's time, when I actually go overseas. Maybe I will be back with more then.
Jetpac Travel eSIM 回复2026-01-22
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Very good customer service. More compatibility would be a great addition.
Jetpac Travel eSIM 回复2026-01-22
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Install did not work at first but customer support was too notch and got it to work with fast and accurate troubleshooting.
Jetpac Travel eSIM 回复2026-01-22
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
The support desk were able to help me with questions I had in setting up my first eSIM. A slight delay of just a few minutes in getting going, but once in contact the support was excellent and my questions resolved
Jetpac Travel eSIM 回复2026-01-22
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Great customer service, eSim so far working well in Brazil
I purchased an eSIM from Jetpac to stay connected while in Brazil. Although easy to install, at first it didn't seem to work, and I had Ianne from the service department helping me. In the end, he sent me a new eSIM and worked with me in the settings to ensure it worked perfectly! Once up and going, JetPac seems to be a great value, and the customer service was stellar! Taking away one star only because it was necessary to have a replacement eSIM in order for it to work.
I would certainly recommend Jetpac!
Jetpac Travel eSIM 回复2026-01-22
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Got some issue when trying to activate esim. But the support was helpfull and they did have time to guide me through the settings with positive outcome
Jetpac Travel eSIM 回复2026-01-22
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
I had pre-purchased separate eSIMs for my trip to Croatia and Amsterdam, including additional ones for my partner. Right from the start, things were confusing — the emails I received showed a bundled eSIM for me and two separate ones for my partner.
It took quite a while to get a response from support, but eventually they helped me set up the eSIMs and assured me they would automatically activate upon arrival in each country. Unfortunately, that didn’t happen. When I arrived in Croatia, none of the eSIMs worked. I had to connect to airport Wi-Fi to reach support again, and after another delay, they resent configuration emails and walked me through the setup — this time it finally worked.
That experience alone was frustrating enough for me to reconsider using them. But when we got to Amsterdam, the same issue happened again — no service. This was especially inconvenient because I needed data for a ride-share, and I ended up having to take an overpriced taxi instead. Support was extremely slow to respond — it took days. I eventually purchased a new eSIM from another company, which worked flawlessly.
When Jetpac finally replied, they claimed my plan had expired — even though they had activated it early themselves, despite assuring me it would only start once I arrived. I honestly don’t understand how this company has such high ratings. I’ve used other providers before without any issues. It’s simply not worth the hassle, even at their lower prices.
Jetpac Travel eSIM 回复2025-11-17
Dear Kevin, thank you for taking the time to share to us your experience and we truly are sorry for the inconvenience. We take your feedback constructively and we aim to continuously improve our services to serve you better. We strive and work on our earnest efforts to stay true to our commitments of ensuring a seamless journey of eSIM installation, connection and customer support among others. To make it up to you, a senior member from our Customer Support team has reached out to you via email. Please do check your inbox for the details and let us know any other support needed. Thank you and we look forward to serve you again. Take care.
Jetpac Travel eSIM - Australia
I purchased an eSIM for use in Australia. Setup was straightforward and their support team was reasonably responsive. However, the mobile data performance in Perth was very poor. Even in the CBD, data often wouldn’t load despite showing 5G connectivity. It felt like the connection was being throttled or deprioritized compared to other users.
Because of this, I only managed to use about 5–6GB out of the 15GB I paid for. Overall, I’m very disappointed with the service and will be using other eSIM providers in the future.
Jetpac Travel eSIM 回复2025-11-25
Hi there, your feedback is important to us. Thank you for taking the time to let us know. We are sorry if the service did not work well for you. Jetpac remains true to its commitment of striving to provide a seamless connection as you travel. In any case that you need further assistance or if there is anything that we can do to make up for your experience, please let us know. You can reach us through any of our contact channels at https://www.jetpacglobal.com/contact-us/. We look forward to hearing from you soon. Thank you and stay safe
Bad customer service. This service provider is not for their customers but for their own profit.
Jetpac Travel eSIM 回复2025-11-18
Hi there, we’re sorry to hear about your experience. That’s definitely not the kind we would want any of our customers to have, and we appreciate you taking the time to let us know. Please reach out to our contact channels via WhatsApp or email so we can better assist with your issue. You can find the contact details here: https://www.jetpacglobal.com/contact-us/. We look forward to hearing from you soon. Thank you and safe travels
eSIM didn’t work at all in Dominica despite it was advertised. Costumer support took forever to answer and they didn’t know what to do. Gave opposite suggestions and there was a whole chaos form their side clearly showing they don’t have any service in Dominica despite its advertised. I needed to buy other internet package just to stay in touch with them and they offered 2gb as compensation while I wasted much more time and money on the whole thing and the issue wasn’t resolved at all. Later it also wasn’t working in Puerto Rico.
It was more like a bad joke not a consumer service. I do not recommend it at all.
Jetpac Travel eSIM 回复2025-11-12
Hi there, thank you for sharing your feedback and we sincerely apologize for the inconvenience. Jetpac remains committed to strive in continously improve our services and feedback as yours is important to us. To make up for your experience, a senior member from our Customer Support team has reached out to you via email. Please check your inbox for the details. We processed a refund of your Caribbean 10GB pack; it will be credited back to your card depending on your bank's processing time. We've also added a complimentary 2GB Quickglobal pack to your account that is valid for 3 months or until consumed. If there is anything else that we can assist you with, please let us know by responding to our email. Take care and stay safe.
In northern Italy, Jetpac worked fine in the cities but in general did not not work when traveling between cities.
Jetpac Travel eSIM 回复2025-11-12
Dear Robert, thank you for your feedback. We are sorry that the service didn't work well as expected. We realised the value of keeping seamless connection as you travel and we continuously aim to work and improve on that. If in case that you need further assistance or anything that would make up for your experience, please head to any of our contact channels https://www.jetpacglobal.com/contact-us/ and our friend Customer Support Team will gladly assist. We look forward to hearing from you. Take care and safe travels.
I went on an African safari. Two countries - Kenya and Tanzania. I bought the jetpac esim because the package said it was available to both countries. Other brands I would have had to buy 2 esims. The problem, it did not work in Tanzania. They have no affiliated network in Tanzania. They say they do but they don't. Spent hours on their chat line when I was in wifi area and all they did was guess and have me send them screen shots. I gave up and bought (while still on wifi) from a different company and it worked fine.
Jetpac Travel eSIM 回复2025-11-05
Dear Will, we are sorry to hear that the service did not work as expected. We take feedback like yours constructively to constantly improve our service. We wanted to make it up to you hence a senior member from our Customer Support Team has reached out to you. Do check your inbox for the details. Please feel free to respond to us for further assistance at your convenience. Thank you and stay safe.
Customer service was ok but purchasing the esim with a promo code was problematic. I had to try many times before it would finally work. The Ts&Cs on refund was obscure on the website. I had to ask the customer service to send me the link.
Jetpac Travel eSIM 回复2025-11-05
Dear Ann, thank you for taking the time in sharing your feedback. We are sorry to hear your experience and it is definitely not we wanted any of our customers to have. Jetpac will always stay committed to improve our service and meet the highest level of standard. That said, a senior member from our Customer Support team, has reached out to you via email. Please check your inbox for the details. As our token of apology, we offered a 2GB complimentary QuickGlobal pack to you that is valid for 3 months or until consumed whichever comes first. Please let us know if you would need further assistance from us and we'll gladly help. We wish you all the best and safe travels.
It was a very difficult process to download and and to get working. It may be because I use a Motorola. I eventually got it working and the person helping me was patient and we got it worked out. It may have been the same with other esims. I had 3 stars but I'll change to four because it now seems to work fine.
Jetpac Travel eSIM 回复2025-11-05
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Bought eSIM for South Africa trip. Mostly wasn't working at all. "No network".
Jetpac Travel eSIM 回复2025-11-05
Dear Sanna, thanks for your feedback and we are sorry for the inconvenience. We understand the importance of having a reliable internet connectivity as you travel and we stay true to our commitment to strive in constantly improving our service. While we fall short in providing you the highest standard of service in your recent travel, we immediately processed a refund which will be credited back to your card depending on your bank's processing time. We also wanted to make it up to you and we are hopeful for a chance to serve you again in the future; we added a complimentary 2GB pack to your account-valid for 3 months or until consumed. Let us know should there be anything else that we can help you with and we'll gladly support. Take care and safe travels.
2nd time trying Jetpac (I gave them the benefit of the doubt) but they still did not deliver.
Activation of eSIM kept resulting in “Unable to activate”. I went through all options and deleted the previous Jetpac eSIM, Finally achieved activation on the last day of my trip! Data use was actually okay for the last 8 hours of my trip.
Smart Delay didn’t work in Seattle in July 25 (App just kept glitching), and it didn’t work again this time in Malaysia Oct 25. App seems to work now, but repeatedly responded with “Unsuccessful Form Submission” this time.
I won’t be wasting money on a third Jetpac eSIM.
I’ve had no problems ever with other eSIM companies.
Jetpac Travel eSIM 回复2025-10-30
Dear Matthew, thank you for taking the time to share your feedback. We take it constructively for our continuous improvement and we apologize for any inconvenience caused. We'd like to let you know that a senior member from our Customer Support Team has reached out to you via email. We found the reason why your eSIM became unusable and we rectified the problem. Please do check your inbox for the details. We also wanted to make it up to you and we hope for a chance to reconsider our services in your future travels, a 2GB complimentary QuickGlobal pack has been sent to your account as well. Let us know if there is anything else that we need to assist you with. Take care and stay safe.
When it works, it works great. Unfortunately for me my third time was NOT a charm. First time 30/day Jetpac use was in Japan. Initially I had some difficulty with Activation but eventually worked it out and it worked great. 2nd time use was in the U.S. I had to activate twice and had two Cellular listings for it in Settings. One worked and the other did not, which was confusing but I found the one that was good. 3rd time was again in Japan and was a nightmare. I purchased the Jetpac in the U.S. and activated it, but as recommended, didn't turn on the Data Roaming until arrival in Japan. When the Roaming was turned on, nothing happened, and no internet. I was on Narita Airport Wifi at the time so I assumed Jetpac was just in the background but once on the train and out of airport range, the Jetpac did not work. Now this was a real problem because you need internet to converse on WhatsApp with Jetpac support. So I was forced to accept my DoCoMo source,$10/day, to be able to talk with Support. I spent the entire 1:30 minutes of the train working with Support who could not fix the problem. Eventually I downloaded and reactivated a new Jetpac with no result. I called again and spent much of the evening with my friends talking to Support. Perhaps almost 3 hrs. at this time and to no avail. I finally told Support that I was done with Jetpac, said I wanted a refund, got it, and said goodbye for good to Jetpac. For me I felt their activation procedures were confusing and difficult at times. And if you don't have internet at all, you are doomed on the support. I will say their Support Teams are excellent but they couldn't cure my situation. It made me wonder if their strong Support was due to other customers frequently encountering similar problems that I was dealing with and no positive result. I am now looking for another eSim company that offers easier and more solid solutions.
Jetpac Travel eSIM 回复2025-10-30
Dear Stephen, thank you for your comprehensive feedback and we apologize for the inconvenience. Rest assured that we take every comments very seriously for our improvement. We want to make things right for you hence a senior member from our Customer Support team has reached out to you via email to address your refund request. Please check your inbox and your response would be appreciated. Allow us to amend where we fall short and we are hopeful for a chance to serve you again in the future. Thank you and stay safe.
Trouble loading but they were helpful in trying. Will wait and see if i get my refund
Jetpac Travel eSIM 回复2025-10-30
Dear Doug, we are sorry for your experience. It is definitely not we wanted any of our customers to have. That said, we immediately initiated a refund of the unused pack and the funds are credited back to your account depending on your bank's processing time. We've also added a 2GB complimentary pack to your eSIM. It is valid for the next 3 months or until consumed whichever comes first. We are hopeful to serve you again in your future travels. A senior member from our Customer Support team reached out to you via email. Please check your inbox for the details and let us should there be anything more that we can help you with. Safe travels.
