Jetpac was created to solve your travel problems, period. We aim to get rid of all your woes and replace them with your 100% travel freedom with 1 eSIM across 200+ destinations.Data roaming doesn't need to be this hard and we know it. Jetpac eSIM is perfect for that country-hopping trip you've always wanted to go for (so get started now!). Think Europe, Asia, USA, United Kingdom..and more. All with just 1 eSIM. Yes, ultimate global coverage is here. And to sweeten this up, exclusively with Jetpac, you can get free whatsapp, uber and google maps with every data eSIM pack, along with free lounge access when your flight delays! We provide huge data roaming packs across multiple regions, allowing you to connect to multiple networks to stay connected, and yes, hotspot is allowed, even on unlimited packs. Cherry on top? You can manage all your services in one app - it's that easy. No need for international data roaming no more because hello, Jetpac eSIM and travel freedom?!It's time to travel, the Jetpac way!
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the support team responds exceptionally fast and provides clear, step-by-step guidance to resolve technical problems through messaging applications. Travelers truly appreciate the friendly attitude, professional communication, and reliable connectivity offered during their journeys abroad, making activation completely seamless.
However, some people mentioned encountering initial setup difficulties with their devices or experiencing unexpected delays when trying to resolve certain technical connectivity issues. Consumers occasionally expressed frustration regarding specific promotional offers, or noted rare communication gaps with support agents during their international travels. A few reviewers also pointed out that certain administrative processes could sometimes be improved to avoid unnecessary misunderstandings.
Wasn't happy at first, I tried to load qr code into my 5ber app it didn't show. I talked with support who told me all well will connect when your abroad. It didn't. I needed it as I had to do an online visa application ended up using my UK SIM on roaming. I dread to think how much that has cost. Got back in touch with support, Dan helped and now working
Jetpac Travel eSIM 回复2026-01-22
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Fast and reliable whatsapp reply, even in the wee hours as well.. quite foolproof so far.
Jetpac Travel eSIM 回复2026-01-22
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
This would be a five-star review but it's the second time now I've bought a Jetpac e-sim and the automatic installation via the app with the instructions provided has not worked. However I would make this at least a 4.5 star review if that option was there, since both times I've contacted tech support, which is all managed via WhatsApp, and in about 10-15 mins they were able to tweak the settings and get the e-Sim working.
Jetpac Travel eSIM 回复2026-01-22
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Took one day to activate 3 packages, but works good
Still waiting to activate 3 packages, several hours waiting, no data. They say there is an issue and are working on it. Finally solved after one day. Everything is working good!
Jetpac Travel eSIM 回复2025-12-12
Dear Eric, we are sorry for the inconvenience. It is not in our intention to make our customers feel that we fell short in our own high standards to keep the services working. We understand the urgency and a senior member from our customer support team has reached out to you via email. We confirmed that the issue is fixed and your eSIM should be working already. If in case that you require further assistance from us, please feel free to let us know at anytime. Thank you and stay safe!
The agent resolved my inquiry in a timely and precise manner.
Jetpac Travel eSIM 回复2026-01-22
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Helpful customer service with making sure my eSIM was installed correctly and explaining what I need to do to activate it once I am abroad. I feel confident that I will be able to use my phone easily abroad now, I don't travel for another 2 weeks.
Jetpac Travel eSIM 回复2026-01-22
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Jetpac not working in Taiwan. Poor customer service.
Very poor. Couldn’t get Jetpac to work in Taiwan. For two days I struggled. Customer service was very poor - didn’t get back to me for hours. Wasted lots of my own money trying to get connected and they wouldn’t refund the full balance left. This is the worse as they should admit their mistake and refund the full balance. Changed to Saily and now working perfectly. I would be very careful when choosing this company as customer service is poor when you need it the most.
Jetpac Travel eSIM 回复2025-12-12
Dear Duncan, thank you for sharing your feedback to us. We are sorry to hear your experience. It is never in our intention to make you feel that your issue is taken lightly and response from our customer support team could've come sooner. We understand the importance of attending to every contact on a timely manner and we are a work in progress to deliver the same commitment. Having said that, a senior member from our customer support team has reached out to you via email to inform you that refund has been made for the unused pack given the connectivity issues you encountered. We are also hopeful for another chance in the future hence we've added a complimentary 2GB Quickglobal pack to your account valid for the net 3 months or until consumed. We appreciate your patience and we wish you safe travels.
Bought 3 eSIMs on Nov 7th to get a better price for use on a trip to Denver (14th November eSIM worked fine) and 1 each for my wife and myself to Florida (4th December). On arrival in Florida only 1 worked and after some back and forth it became clear that I had only been given 2 working eSIMs. App showed I only had 1 working eSIM but should have been two. Simple maths showed I had bought 3 and used 2.When I requested the other eSIM I was told they would look into it and then total radio silence. Tried via chat WhatsApp and email. I have requested a refund but I don’t have high hopes.In conclusion be very wary of Jetpac. I will never use again.
Jetpac Travel eSIM 回复2025-12-12
Dear Michael, we sincerely regret any inconvenience and we are sorry to hear your experience. Please know that we understand how important it is to have a seamless connection as you travel and Jetpac is always committed to stay true in providing it. To make it up to you, a senior member from our customer support team has reached out to you via email to let you know that we have refunded the pack you purchased. Please check your inbox for the details. As we are hopeful for another chance to serve you again in the future, we've added a complimentary 2GB Quickglobal pack to your account that is valid for 3 months or until consumed. Thank you for your patience and stay safe!
Installation of two eSims (one on my phone and the other on my wife's phone) was not as user friendly as I would have liked. The preferred method suggested by Jetpac was to use their app however found it easier to add the eSim directly within iPhone settings.
Sims were installed however, I needed to use the chat line to get confirmation that they were correctly installed.
Instructions provided online and in the app are available however they tend to be generic and the video tutorial needs to be slowed down ( to 0.5 speed) to be able to follow the individual steps....
The people i chatted with on the chat line were very prompt and helpful with their responses.
I am hoping I will not have any issues activating the eSims when I arrive at destination
Jetpac Travel eSIM 回复2025-12-12
Dear Marcello, we appreciate your comprehensive feedback, thank you for letting us know. Feedback such us yours are important to us to continuously improve our product and services. That said, we hope to make it up to you and a senior member of our customer support team reached out to you via email. Please feel free to respond at anytime that you need further support from us. We wish you all the best and stay safe.
Bit confusing but Ferlene was very quick and nice to accommodate me with my needs.
Jetpac Travel eSIM 回复2026-01-07
Dear Amelia, we acknowledge your feedback and we are sorry to hear that there were complexities encountered as you use our product. Please be assured that Jetpac will always remain committed to improve our customers' experience. We also wanted to thank you for appreciating our Customer Support advisor, Ferlene. In case that you would need further assistance from us, please reach out at anytime via https://www.jetpacglobal.com/contact-us/ and we are glad to help. Thank you for choosing Jetpac. Stay safe!
When it works, it’s fine, but connectivity just too unreliable & agents slow to resolve.
My eSIM just stopped working a month ago, got that going again albeit quickly, then it stopped working on my wife’s iPhone yesterday … that took overnight to resolve… then mine suddenly stopped working today. Waited over an hour for an agent to address. Real frustrating experience to then have this back ‘n forth with agents…and U need WiFi connectivity …toggle this…switch that off…then on…then reboot phone…etc etc … and each agent has a different set of actions for the same issue..which also differs from the FAQs. Hours tick by. Lost the will to live and switched to another provider. Me thinks their systems are flakey.
Interestingly, they only prompt a trust pilot review when all goes well; otherwise silence.
Jetpac Travel eSIM 回复2026-01-07
Hi there, we are sorry to hear your experience. We understand how important it is to keeping you connected while travelling and we regret falling short in delivering our own high standards. To make it up to you, a senior member from our customer support team has reached out via email. Please check your inbox for the details. We process the refund of the unused pack back to your card. Please note that it may take 5 to 10 business days for the refund to be credited to your account, depending on your bank's processing time. We also added a complimentary 2GB Quickglobal data pack to your account. This is valid for 3 months and can be used in any of your future travels. We hope this will encourage you to give Jetpac another chance. Thank you and stay safe.
Unreliable connection, non existent WhatsApp support
Jetpac might have a good service for other customers in different countries but in my case it clearly didn't work.
I bought a 30 days 15GB pack for Thailand. The connection was working more or less okay during the first 20 days. However, it was not easy to activate at all. It took around one hour upon landing while the Jetpac service started to work.
In addition, day 21 there was a service outage for almost a day. I thought something went wrong with my phone. I tried all possible troubleshooting, restarted my phone about 10 times. Nothing has worked. Arriving back at my hotel and having Wi-Fi, I asked for help through their WhatsApp support. I got no assistance at all. I don't seem to get any response for five days now.
A day later (after the outage) I received an email though, blaming the local network operator who - according to Jetpac - had connectivity issues.
It's hard to accept because after the outage for about 12 hours I bought another pack from a different, reliable eSIM service provider, Ubigi, who is using the same local network as Jetpac does and surprisingly my connection worked perfectly. While Jetpac was still down.
I appreciate service outage might happen in different locations, out of the control of Jetpac. However, the lack of any support, WhatsApp help request unanswered is something I was not expecting from them.
Hence, I find Jetpac unreliable, the WhatsApp customer service is non-existent. Customers requiring assistance either through WhatsApp or by email, get only an answer by email in a day or so. Their response is anyway meaningless. So, I just disabled and deleted Jetpac's eSIM and I don't think I would ever use it again. Fortunately there are many other reliable eSIM service provider.
Jetpac Travel eSIM 回复2025-12-12
Dear Teo, thank you for taking the time in sharing your feedback to us. We understand that the services suddenly stopped and you were in need of urgent assistance from us that time. We are sorry that we fell short in meeting our own high standards in providing a seamless connection for you. We faced an usually higher volume than normal on the day that you reached out to our customer support channel. There was a data service degradation identified from our network operator's side resulting in the connectivity issues. Our technical teams worked diligently to restore the full functionality of our services in no time. To make it up to you, a senior member from our customer support team reached out to you via email and extended a complimentary 2GB Quickglobal pack that is valid for 3 months or until consumed whichever comes first. Please do let us know by responding to us should there be any other support that you may need from us. We appreciate your patience and we wish you safe travels.
Awesome
eSIM works well
Activation was a bit of a hassle
Amazing customer service
Jetpac Travel eSIM 回复2026-01-22
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Received a very prompt response and help with regards to my e-sim installation issue.
Jetpac Travel eSIM 回复2026-01-22
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Initially I couldn't download the eSIM, but luckily via whatsapp I was helped quickly. Hopefully it will work well when needed at the end of the week.
Jetpac Travel eSIM 回复2026-01-22
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Had to wait more than an hour to resolve the installation issue but it was eventually solved with assistance from Joevy via WhatsApp.
Jetpac Travel eSIM 回复2026-01-22
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
The eSIMs were a great price and pretty easy to set up. We did have a little trouble setting up one of them but the customer service we received was excellent. Very fast replies and the issue was resolved quickly!
Jetpac Travel eSIM 回复2026-01-22
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
SOOOO BAD!!!
My son's flight got delayed. I read on the website you can buy an eSIM after the flight has been delayed to use the lounge access. Bought the eSIM and when tried to register the flight, it was nowhere to be found. I was planning to buy 4 sims for my 16-day trip to Europe next month.... HolaFly, here I go!
Jetpac Travel eSIM 回复2025-12-12
Hi there, your feedback is important to us. Thank you for taking the time to let us know. We are sorry if the service did not work well for you. Jetpac remains true to its commitment of striving to provide a seamless connection as you travel. In any case that you need further assistance or if there is anything that we can do to make up for your experience, please let us know. You can reach us through any of our contact channels at https://www.jetpacglobal.com/contact-us/. We look forward to hearing from you soon. Thank you and stay safe
Not yet landed to activate the e-sim but bought 2. 1 for my husband which i assigned to him and 1 I kept for me. Husband's downloaded perfectly and just waiting to land now.
Mine wouldn't download. It said the code was invalid or had already been used. Clicked the contact via WhatsApp button on the app. Had an immediate response and after a 15 min wait for an agent, Angelika, resolved issue by sending me a new code. Angelika stayed connected whilst I downloaded the new esim to check it worked. Thank you Angelika.
Will update when we land and see what coverage is like
Jetpac Travel eSIM 回复2026-01-22
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
I purchased their Thailand esim for 30 days with 5 GB data. After using <0.5 GB for 4 days, it stopped working. I sent them a what's app message and an email after trying out their self help suggestions. I was told that someone will get back to me in 24 hours. This shoddy service is of no use when one is travelling and needs help. I strongly recommend AGAINST using this company. Very very bad.
Update: The company did contact me after almost 6 hours. They said that they had suffered an outage in multiple countries. Unfortunately, it was too late and I had already purchased a physical SIM.
They were decent enough to refund my purchased esim. So, that was some relief.
Jetpac Travel eSIM 回复2025-12-03
Dear Pushkar, we heard your feedback and we are completely sorry for your experience, Thank you for taking the time to let us know. We take feedback like yours constructively and we remain committed to continuously strive in improving our services. To make it up to you, a senior member from our Customer Support team reached out to you via email and we saw your response. Please do not hesitate to let us know if you would need further assistance from us and we'll gladly help. Thank you for your patience and stay safe.
