Jetpac was created to solve your travel problems, period. We aim to get rid of all your woes and replace them with your 100% travel freedom with 1 eSIM across 200+ destinations.Data roaming doesn't need to be this hard and we know it. Jetpac eSIM is perfect for that country-hopping trip you've always wanted to go for (so get started now!). Think Europe, Asia, USA, United Kingdom..and more. All with just 1 eSIM. Yes, ultimate global coverage is here. And to sweeten this up, exclusively with Jetpac, you can get free whatsapp, uber and google maps with every data eSIM pack, along with free lounge access when your flight delays! We provide huge data roaming packs across multiple regions, allowing you to connect to multiple networks to stay connected, and yes, hotspot is allowed, even on unlimited packs. Cherry on top? You can manage all your services in one app - it's that easy. No need for international data roaming no more because hello, Jetpac eSIM and travel freedom?!It's time to travel, the Jetpac way!
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the support team responds exceptionally fast and provides clear, step-by-step guidance to resolve technical problems through messaging applications. Travelers truly appreciate the friendly attitude, professional communication, and reliable connectivity offered during their journeys abroad, making activation completely seamless.
However, some people mentioned encountering initial setup difficulties with their devices or experiencing unexpected delays when trying to resolve certain technical connectivity issues. Consumers occasionally expressed frustration regarding specific promotional offers, or noted rare communication gaps with support agents during their international travels. A few reviewers also pointed out that certain administrative processes could sometimes be improved to avoid unnecessary misunderstandings.
Load of TRASH never worked never came on as an eSIM in European countries Germany and Italy
Would be ZERO rating. Couldnt resolve the issue useless as customer support give same old restart phone >nothing worked. I work in IT and it never fixed anything!!
Jetpac Travel eSIM 回复2026-08-27
Dear Anuika,
We’re sorry to hear that your Jetpac eSIM did not work as expected during your time in Germany and Italy. We understand how inconvenient it must have been, particularly after trying the recommended troubleshooting steps without seeing any improvement.
We appreciate that you’re experienced in IT and that repeating basic troubleshooting steps can be exasperating when the issue persists. Our intention is never to provide a generic response, but to identify the underlying cause and get you connected as quickly as possible.
Reliable connectivity is central to what we aim to provide, and your experience clearly fell short of that standard. We’d appreciate the opportunity to review the specific eSIM and support interactions to understand what went wrong and whether there was anything further we could have done.
Please contact us at https://www.jetpacglobal.com/contact-us with your details including the email address you used for signing up with Jetpac so our Customer Support team can investigate this further. Your feedback is important to us and will also help us improve how we handle connectivity issues when initial troubleshooting does not resolve them.
Yours sincerely,
The Jetpac Team
Jetpac WhatsApp help was very prompt and very useful
Jetpac Travel eSIM 回复2026-08-25
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Referred two friends through Jetpac's referral programme ($5 off for them, $10 for me). Their discounts applied fine, mine didn't. Support blamed a missing checkout code, even though my referral link never instructed one. After escalating, they confirmed in writing my $10 credit was "processed" — it never arrived. Weeks of follow-ups got different explanations from different agents, ending with an offer of a voucher instead of the promised credit. Working referral programme, poor follow-through when something goes wrong. BEWARE!!!
Jetpac Travel eSIM 回复2026-08-27
Dear Harry,
Thank you for sharing your experience. We’re sorry that your referral reward was not credited as expected and, more importantly, that the follow-up and communication from our support team left you having to chase the matter repeatedly.
We understand how exasperating this is, particularly after you were advised that the $10 credit had been processed. Receiving different explanations and ultimately being offered a voucher instead of the expected referral credit understandably falls short of the experience we want to provide.
We take feedback like this seriously. Our referral programme should be clear and our support process should provide consistent, accurate information when an issue arises. We’re reviewing what happened here to help prevent similar cases and improve how referral rewards are handled.
We appreciate you bringing this to our attention and apologise for the inconvenience and frustration caused. In any case that further support is required from us, please let us know and we will gladly help.
Yours sincerely,
The Jetpac Team
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Beware the Jetpac voice packs are a SCAM - they start running as soon as you purchase NOT when you activate your eSIM. DO NOT purchase this product. It is a money making venture that hides behind weasel words limiting its use and may well expire BEFORE you activate your eSIM. Learn from me. I will not use this company again. Use Viber for voice calls instead.
So… to Jetpac - your response is completely insincere as I’ve heard nothing from you after receiving an assurance when I raised this issue with your customer service and was promised a response after my complaint had been considered.
Jetpac Travel eSIM 回复2026-08-24
Hi there, we’re sorry to hear that your experience with Jetpac Voice Packs did not meet your expectations. We understand how important it is for our customers to have clear information about product validity and usage.
At Jetpac, we’re committed to providing reliable, convenient connectivity for travellers, with transparent product information to help customers choose the service that best suits their needs. We take commentary like yours seriously and are continually reviewing how we communicate our product terms and conditions.
Thank you for sharing your feedback. We hope to have the opportunity to restore your confidence in Jetpac.
Worst experience of my life. I followed their instructions to a T. Installed esim in Ireland before I travelled, activated it as soon as I got off the plane in Beijing. Immediately noticed speed was terrible less than 1mb. Using WeChat or Alipay times out because it's so slow. Performed all the listed troubleshooting steps by them. Shows proof that on 3 days I used a total of 5gb. Always under the 3gb data cap. They insisted I was hitting the cap, so I waited until the 24 hours reset passed and contacted again. They gave me the same excuses. The problem is due to the iccid provided in the QR code not matching the one listed on my account. Spent three days explaining this to them. I eventually had to give up and pay roaming fees for my Vodafone network instead. Was super stressed, it ruined my holiday here. I strongly recommended to anyone to please avoid them.. They do not provide what they offer and they will not support you when you need help. They send canned responses ignore your concerns and close the chat.. contacted my bank to have a charge back issued for what they charged me, it's fraudulent
Edit:For anyone stuck in the same predicament as me. I solved this by buying an esim from Holafly. I was only able to do so because my Vodafone esim actually bypasses the great firewall. I'm now enjoying full 5G coverage in Beijing.. Honestly is shocking how bad jetpac treat their customers. I have over 29 years experience working in corporate enterprise support for execs and directors etc and I can honestly say this is the absolute worst level of treatment in a support I have had the displeasure of enduring.
Jetpac Travel eSIM 回复2026-08-24
Dear Shane,
We’re sorry to hear that your experience did not reflect the level of service we strive to provide. At Jetpac, we’re committed to providing reliable connectivity and responsive support, especially when our customers are travelling and need to stay connected.
We understand your concerns regarding the connection speed, data usage, and ICCID discrepancy, and we regret that we were unable to resolve these concerns during your trip. We also recognize how inconvenient it must have been to rely on an alternative network while travelling.
Your feedback is important to us and helps us identify areas where we can improve both our service and customer support. We saw that you've interacted with our Customer Support Team. To make things right for you, we processed a refund of 39.5 EUR for the unused pack. The amount will be credited to your account within 5-10 business days, depending on your bank’s processing time.
We sincerely apologize for the frustration and inconvenience caused. Let us know if there is anything else we can assist you with and we will gladly help.
Yours sincerely,
The Jetpac Team
Piece of shit not worth a penny bought global for 3 days for use in Kazakhstan connecting to the worst possible provider Buy Roamless or Holafly gonna get connection to the fastest provider 4 sure
Jetpac Travel eSIM 回复2026-08-24
Dear Timur Aliyev,
Thank you for sharing your feedback. We’re sorry that your experience with Jetpac in Kazakhstan did not meet the standard we aim to deliver.
At Jetpac, our goal is to provide reliable and convenient connectivity for travelers, and we understand that having a strong connection is essential when using an eSIM abroad. Our service relies on local network partners in each destination, and network performance can vary depending on location, coverage and local network conditions.
That said, we take feedback about connectivity seriously. We’re continuously working with our network partners to strengthen our coverage and improve the overall Jetpac experience across our destinations.
We’d also welcome the opportunity to review your specific experience and understand what happened with your connection in Kazakhstan. Please reach out to our support team with your account details so we can investigate further.
We appreciate your feedback and hope we can provide you with a much better Jetpac experience in the future.
Yours sincerely,
The Jetpac Team
Simple purchase and set up process! Great price! When there was a hiccup with eSIM delivery to my wife’s phone, Pau stepped in and fixed it right away! Great customer service. Worked flawlessly after landing in Sydney!
Jetpac Travel eSIM 回复2026-08-24
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Very prompt support on request, solution within minutes. Theresa was super supportive and professional! Thank you!
Jetpac Travel eSIM 回复2026-08-24
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Supports are always there for me, and prompt responses, solutions always provide after issues reported
Jetpac Travel eSIM 回复2026-08-24
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I have used this eSIM multiple times in different countries and it has always worked perfectly. For the first time, I had a small issue during the installation of my India eSIM. Customer service responded immediately and resolved the problem very quickly. Highly recommended!
Jetpac Travel eSIM 回复2026-08-21
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Got stuck on downloading a data package. The consultant was immediate and responsive. With this support the situation was resolved.
To have this online support is reassuring.
I'm not terribly tech savvy but with this support I will stick with Jetpac
Jetpac Travel eSIM 回复2026-08-21
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I bought a Jetpac eSIM card to go to France. When I installed the eSIM I got an issue. I reached out to the online help. The automatic respond did not solve the issue. They put me in contact with someone that explained the issue and resent me another eSIM through email.
I was able to upload the eSIM and I’m set to go and use it now. The entire process took less than 15 min. Great service, I’ll buy this eSIM again.
Jetpac Travel eSIM 回复2026-08-21
That's amazing feedback Greg, great to hear – we truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Being in an important situation to have quick access to my data, and with me being unclear what I did wrong, jetpac happiness expert Pavi really made me happy with the quick way he/she could solve my issue.
Grateful surfing the data wave in Europe now
Jetpac Travel eSIM 回复2026-08-20
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Nel was great help and got my issue solved within minutes. I definitely recommend this app, costumer service support was outstanding ❤️
Jetpac Travel eSIM 回复2026-08-20
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Great price and coverage. Have used in Malaysia Japan Romania Bulgaria Turkey.
Excellent customer service when glitches happen.
Jetpac Travel eSIM 回复2026-08-20
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
So far so good! I’m not very tech savvy but Ravi from the customer service team was amazing help! Stayed with me step by step to help me set up and ensure that I was fully set up. Comprehensive plan and fair pricing. Would recommend.
Jetpac Travel eSIM 回复2026-08-19
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I could not activate the jetpac app and Theresa patiently trouble shooted online via WhatsApp.
Very attentive and responsive and problem solved. Great service. How often do you feel the CSR is non attentive? This was superb!
Jetpac Travel eSIM 回复2026-08-18
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I was having an issue with the Esim it was not supported with the type of model phone that I have . I send them a message via wattsap and ask them for a refund and the turn out was really quick and very professional. Thankyou for your good hospitality.
Jetpac Travel eSIM 回复2026-08-18
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
