Jettly

Dear valued member, We sincerely apologize for any confusion that our online quote system may have caused. At Jettly, we strive to provide transparent and accurate pricing information. As indicated on our website, marketplace rates for aircraft are set by third-party air operators and exclude positioning fees as well as repositioning fees. These additional charges cover the cost of moving the aircraft to your preferred location (positioning) and returning it to its home base or next destination (repositioning) after your flight is completed. To improve your experience and offer a more straightforward pricing structure, we encourage you to consider the Jettly Jet Card program. As a Jettly Jet Card holder, you are billed only for your air time from point A to point B, with no extra repositioning fees. This program is designed to help frequent flyers like yourself save on unnecessary costs and enjoy a more seamless booking process. We value your patronage and look forward to continuing to serve your travel needs with transparency and integrity. Warm regards, The Jettly Team

Hello Metoyer! We don't have any history of flights booked with you, I'm afraid!

We apologize for any inconvenience you may have experienced. We take all feedback seriously and are constantly working to improve our services. Could you please provide us with more details about the junk texts you received so we can address the issue? We value your time and want to ensure that our services meet your expectations. Thank you for bringing this to our attention and we hope to have the opportunity to make it right for you in the future.

We are sorry to hear about your recent experience with Alice Williams at Jettly. We take great pride in providing exceptional service to all of our clients, and it is disappointing to hear that this was not the case for you. Please accept our sincere apologies for any inconvenience or frustration caused by Ms. Williams' response. We value your business and understand the importance of maintaining professional communication at all times. Our team has been advised to always conduct themselves in a polite and respectful manner, especially when dealing with valued clients like yourself. We want you to know that your feedback is important to us and we will be taking necessary steps to ensure that this does not happen again in the future. We appreciate your loyalty as one of our biggest online providers in the Middle East and we hope to continue our partnership on a positive note. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you for bringing this matter to our attention.

We sincerely apologize for the inconvenience you have experienced with unsubscribing from our services. We understand how frustrating it can be to continuously unsubscribe, and we want to assure you that we are taking steps to fix this issue. Please know that your feedback is valuable to us and we will work towards providing a smoother and more efficient unsubscribe process in the future. Thank you for bringing this to our attention.

Thank you for sharing your concerns. We regret to hear about your disappointment regarding the pricing changes. At Jettly, we strive to maintain transparency and respect our quoted prices. However, fluctuations may occur due to external factors like fuel rates, airport fees, or market demand. That being said, we understand the frustration this may cause and sincerely apologize for any inconvenience. We value your feedback and will take this opportunity to reassess our pricing structure to prevent such issues in the future.

I am truly sorry to hear about your recent experience with Jettly's communication methods. Please accept our sincerest apologies for any unsolicited messages you have received and the late-night phone call, which is clearly out of our standard operating hours. We understand how disturbing these incidents can be, and we want to assure you that such instances are not reflective of our typical customer service standards. We have noted your concerns and will immediately look into this matter to rectify the situation and prevent such occurrences in the future.