Arbor

John, we're glad Megan could get your issue sorted by the very next day - we'll be sure to pass along the kind words. 🌞 Thanks for giving us a chance!

That's the goal, Milan — you live your life while we keep an eye on your energy rate. Appreciate the nice words! 🌳

So glad our support team has been quick with answers whenever you've needed them, Kayla. 🌞 Thanks for the recommendation!

Hi Lori, appreciate you sharing your feedback and we're sorry the savings haven't lived up to your expectations. We tried giving you a call and also sent an email so we can walk through your account together. For some context: the rate plans we secure are personalized to your specific utility account and usage, sourced from our trusted supply partners, with the goal of maximizing your savings versus what you'd pay without Arbor, alongside protection from predatory practices and market volatility. When we enrolled you in your fixed rate of $0.0973/kWh with APG&E in April, AEP Ohio's default rate was $0.0994/kWh and it has since risen to $0.10969/kWh, so your locked rate is saving you even more now than when it started. While $15 a month may not seem like much, it's savings you wouldn't otherwise receive on the default rate, through a completely free service. We're a small, young company genuinely working in our customers' best interest and feedback like yours helps us improve. We welcome the opportunity to connect and answer any questions. You can reach us at 888-836-3145 (Mon–Fri 9am–5pm EST) or [email protected]. All the best 🌳.

Carol, we'll keep analyzing the market so the best rate plan for you keeps finding ya — and keep you in the loop every step of the way. 🌳 Really appreciate you sharing this.

Glad the signup was a breeze and the savings showed up right away, Timothy. 🌞

Knowing exactly how it all works matters, Bonnie, and we're glad we could lay it out clearly. 🌳 If any questions come up down the road, we've got your back.

Always happy to help, Joseph — thank you for taking a moment to say so. 🌞

Happy to do the legwork so you don't have to, Robert. 🌳 We'll keep chasing down great rate plans and earning that "no brainer."

So glad the updates have been clear and the savings real, Lisa. 🌞 We'll keep both coming your way.

"No downside" is right, David. 💡 We're glad the savings keep showing up without any extra work on your end.

Boom is right, Brian - a few questions from you, and we handle the rest😎. Glad the price tag (free!) worked out too.

Binyamin, that's the whole idea - we keep watch and handle the switch so you never have to think about it. 🌳 Thanks for the kind words, and we'll keep at it.

So glad every check-in got a quick answer, Suzi - and even happier the search ended with a better electric price on your bill. 🌞 Thanks for trusting us to take it from here.

Bob, trusting a new company with a meaningful piece of your monthly expenses is no small thing, and we're grateful you gave us that chance. It means a lot that a simple exchange with our support team left you feeling heard and more confident in your decision. 🌳

We're grateful for your continued support, Mark. 💰 We'll keep those savings stacking up for you.