Blossom Health

EDIT: I was able to review your specific case. You were seeking benzodiazepines, which are a category of potent FDA Schedule IV Controlled Medications. While helpful for some situations, they are prescribed sparingly and, given the risk of misuse, addiction, and harm, are only prescribed when specific qualifications are met. You met with two different providers at Blossom who both independently in their medical judgment decided that it would be more appropriate to start managing your symptoms with other non-controlled medications and assessing results before considering a benzodiazepine. We only have your safety and health in-mind, and am sorry you're frustrated you didn't receive a benzo prescription upfront. If you'd like to continue at Blossom, we'd be happy to work with you on managing your symptoms and progressing forwards in your treatment goals. --------------------- ORIGINAL REPLY: Hi there - I'd love to look into this for you. Please DM me your details (or reply to any of the emails or text messages you receive from Blossom). You (and every patient we serve) are always in charge of your health, your care journey, and your treatment. Full stop. No one can force you into doing something you don't want to do. Coming up with the right treatment plan and medication regime is always a collaborative exercise between you and your provider. They'll certainly make recommendations and propose a plan guided by their expertise and clinical judgment of your case, but it has to be one that you buy into. Every medication comes with the potential for risk (which hopefully is outweighed by therapeutic benefit, and risk can be mitigated). If you're concerned about SSRIs and/or about medication interactions that may increase the risk of serotonin syndrome, that's something that should be discussed with your provider. I want to be clear that Blossom and our providers do not "push" medications onto any patient. It's ultimately up to you to decide on the right treatment path in consultation with your provider. Thanks, and hope that all makes sense 🌸

So glad you're getting great care from Dorothea! She's truly a miracle worker. On behalf of Dorothea as well as everyone else here at Blossom, thank you for being with us 🌸 ❤️

Hi Sean - I share in your frustration. The prior-authorization system requires coordination between us, your pharmacy, and your insurance plan. We wish every patient could just simply receive the medications they need, but unfortunately that's not the system we live with today in America. When issues do crop up, that causes delays in you receiving your medication. We are working on getting this unblocked for you asap. We're just as frustrated as you by these delays, and we'll do our absolute best to get your meds to you as quickly as possible. Thank you 🌸 ❤️

Hi there - we reviewed the specific visit in question and your provider was on the Zoom for 10 minutes waiting for you to join before marking your appointment as a "no-show". For your security and privacy, we always send you a unique URL to join Zoom for each appointment. If you attempted to join the Zoom using anything other than that unique URL, it's possible you were on a different Zoom call. And so you and your provider missed each other. All that being said, we wouldn't want an IT issue to derail your treatment. After you attend your next appointment, we'd be happy to waive the no-show fee from the original missed visit. Hope that helps, we'd love for you to continue your care at Blossom 🌸 ❤️

Hi there - I get why it's frustrating to go through a bunch of additional steps to replace your lost medication, but it's unfortunately required to comply with the law. Adderall is a FDA Schedule II controlled medication with heightened security and compliance requirments. Since you lost your prescription only a day after receiving it and asked for an out-of-cycle replacement refill, that triggers additional verification steps. I hope that makes sense. Thank you for understanding 🌸 ❤️

Thanks so much! We're just glad to be able to be of help. Appreciate you being with us at Blossom 🌸 ❤️

We love that! We treat every patient as an individual - understanding your circumstances, your life, your struggles, your triumphs - that is what makes Blossom special. Thank you for being part of it 🌸 ❤️

She's a star! So glad we're able to help you. Thank you for entrusting your care to Blossom 🌸 ❤️

We're so happy to hear that!! Being able to help patients like you is what brings a smile to my face and makes me so proud to be part of this company. Thank you for choosing Blossom 🌸 ❤️

Hi there - I took a look into this and don't think this is a fair characterization of the care you received. You came seeking a specific diagnosis, and after a thorough examination, including a digital cognitive assessment, clinical interview, and diagnostic survey, your provider in their independent medical judgment determined that diagnosis was not appropriate. She then attempted to treat you for co-related other conditions that were more likely given your clinical presentation. If you'd like a second opinion with a different provider, we'd be more than happy to offer that to you. Many patients self-diagnose (and sometimes they are correct!). But not always, which is why it's always important to consult medical professionals. I wouldn't call that a "waste of time". I hope this all makes sense (even if it is disappointing). Thank you for understanding.

Hi there - happy to explain our practices. Our attendance policies are what make it possible for us to provide excellent care, quickly, and affordably. Just as we respect your time as a patient, we ask that you respect the time of your provider. When you cancel an appointment with less than 24 hours of notice it 1) wastes the time of your provider who was anticipating seeing you and 2) robs other patients of the opportunity to have been seen instead. When you book your appointment, you receive an immediate confirmation and a calendar event. We also send courtesy reminders 24 hours before and 10 minutes before your appointment. We are not interested in collecting late-cancellation fees. We are interested in helping patients receive the care they need. And that can only happen if we all respect each other's time. By the way, we understand that sometimes life gets in the way and you have to cancel-late unavoidably. That's okay. We waive and refund late-cancellation fees after you book and attend your next appointment. We hope you take us up on that because we'd love to continue serving you. Hope that makes all sense. Thank you 🌸

Hi there - we looked into this and you're absolutely right to be upset. This provider rescheduled your appointment multiple times without notice, in violation of our policies and, more importantly, wasting your time. This clinician is no longer with Blossom. We wish we could undo what's already been done, but we cannot. All we can do is offer you our sincerest apologies and hope we get the chance to make this right. We've already messaged you privately, we'd love for you to take us up on that. Thank you.

Helping great folks like yourself is what makes this all worth it. Thank you for choosing Blossom 🌸 ❤️

Hi there - thank you for your feedback. We pride ourselves on delivering excellent care and service to our patients, and also on being extremely responsive. 1. We are always reachable at all hours of the day via email, text message, and the patient portal. It's true we don't have a phone line staffed to receive calls, but we are extremely responsive via all those other methods 2. Although it's not much solace, I do think it's worth explaining what went wrong here. The laws around the prescription of schedule II medications are very strict, especially in Texas. It's not your fault, but due to medication shortages at your local pharmacies, per your request, we attempted to move your prescription multiple times and also attempted to change the dosage and form of your medication. After several tries (which was out of your hands), we were no longer able to make new attempts (which was out of our hands). We should've explained this in a more easily understandable way upfront, but ultimately this is an unfortunate circumstance whose root cause is 1) shortages of schedule Ii medications at your local pharmacies and 2) the stringent controls, procedures, and laws around the prescription protocols for those medications. We hope you understand and wish you the best with your care, whether here at Blossom or elsewhere 🌸

The secret is sincerity... we genuinely care about every. single. patient. Thank you for choosing Blossom, so glad we're able to help you 🌸 ❤️

That's so great to hear! Glad you're in good hands with Veronica, and so happy to support your care journey with the rest of the team here at Blossom 🌸 ❤️

Hi there - can you please DM me your details? I will look into this asap. Not sure what went wrong, but we pride ourselves in being there for our patients. It pains me to hear that you sat there on Zoom and no one showed up. And if our support team wasn't responsive when you rightly asked what had happened, that pains me doubly as much. I apologize, we're going to look into this, and make this right. Please let me know your details and we'll jump on this right away.

Hi there! Glad we're able to support you on your care journey. 1. While we do not employ traditional talk-therapists, all our Psychiatrists and PMHNPs are trained in therapy modalities and are more than happy to administer therapeutic support in addition to managing your medications. 2. Sorry to hear your 2nd visit was cut short. Let us investigate what happened. In general, no patient should ever feel rushed, and we schedule visits with ample time precisely because we want to ensure you have more than enough time to make the most of your visits. 3. In regards to billing, we do not charge you a fee. Your insurance plan lets us know how much you owe in copay / deductible, and we're obligated to collect that on their behalf. If it were up to us all visits would be free to patients, but that's unfortunately not how the US insurance system works today. Hope all this info helps, thanks for choosing Blossom 🌸 ❤️

Thank you!! Appreciate you being part of Blossom 🌸 ❤️

Empathetic and professional care is what we're all about! Thanks for being part of Blossom 🌸 ❤️