Fleek

Hello, We're really sorry to hear about your experience and appreciate you sharing your feedback. To clarify: when you first raised concerns about quality, we refunded you for the 5 damaged bags. When you later flagged authenticity issues, we agreed to fully refund the order on return of the items as a standard marketplace policy, as sellers are entitled to have goods returned in the case of a full refund. Unfortunately, as the items had already been resold to your own customers, we weren't able to process a further refund. We're also sorry about your mum's order and how she was addressed, that's not the standard we hold ourselves to, and we'd like to put it right. Please DM us her order details and we'll look into it straight away. Thanks again for your feedback — we're always working to do better. Regards, Fleek Customer Care

Hi there, Thank you for taking the time to share this, and I am really sorry to hear about your recent experience. It is especially disappointing to hear this from someone who has been ordering with us for over a year and has previously trusted the platform. Delays with no tracking updates for this long, repeated ticket closures, and slow responses from support are not acceptable. I completely understand your concern, especially given the value of the orders involved. You should not feel left without clear updates or ownership from our side. Buyer protection is in place to ensure that situations like this are properly handled, and it is clear that we have fallen short in your case. I apologise for the lack of communication and the frustration this has caused. I would like to personally ensure this is reviewed end to end and properly escalated with our logistics and support teams. Please email your order details to [email protected] with the subject "Trustpilot review", and we will assign a dedicated team member to investigate the delayed shipments, provide a clear status update, and take the necessary steps toward resolution. We truly value the trust you have placed in us over time and would really appreciate the opportunity to make this right. Best regards, Fleek Customer Care

Hi there, Thank you for sharing your experience and I am really sorry to hear about the issues with your order. Receiving items that are missing or damaged is not acceptable and should have been addressed promptly with a clear resolution. I also understand how frustrating it is to have your concern marked as a duplicate instead of being properly handled. That is not the level of support we aim to provide and I apologise for the experience you had. I would like to review your case in detail and make sure this is resolved correctly. Please email your order details to [email protected] with the subject "Trustpilot review", and we will look into the missing and damaged items as a priority and work toward a fair resolution. Thank you for bringing this to our attention. We want to make this right for you. Best regards, Fleek Customer Care