Found

Kind, professional, and prompt — exactly the experience we want every member to have with their care team. So glad your RN has made that impression! 💚

Thank you for sharing something so personal with us. We read every word, and we're honored you trusted us with your story. 💚 Your journey hasn't been simple, and it's clear you've been a strong advocate for your health every step of the way. We're so glad Dr. Madu made you feel seen, heard, and supported, not just as a member, but as a whole person. That's exactly the kind of care experience we strive to provide, and we'll be sure to share your kind words with Dr. Madu. You shared that your goal is simply to feel healthy, and we're honored to be part of that. We're cheering you on every step of the way and so happy to have you part of our community!

"Quieting the food noise" — that's such a powerful feeling, and we're so glad you're experiencing it. 💚 Starting fresh takes courage, and we're honored you chose Found to be part of it. We're excited to keep showing up for you!

Thank you for this and for noticing what makes Found different. 💚 Monthly provider visits aren't just a checkbox for us, they're how we make sure your care is actually working for you. We're glad that comes through, and we're grateful to have you with us.

Feeling comfortable with your provider can make all the difference, and we're so glad that was your experience. 💚 Personalized, compassionate care is at the heart of what we do, and we're thrilled your provider helped you feel supported every step of the way. Thank you for sharing!

Feeling comfortable, supported, and cared for is everything and we're so glad that's been your experience. 💚 Thank you for the kind words. We're grateful to have you with us!

Responsive, supportive, and helpful—that's exactly the experience we strive to provide for every member. 💚 We're so glad you've been pleased with your provider and your experience with Found so far. Thank you for sharing, and we're excited to keep showing up for you!

Taking that first step when you're unsure takes courage, and we're so glad you felt comfortable sharing your concerns with your care team. 💚 It's completely normal to have questions or fears when starting something new, and that's exactly why we're here—to provide guidance, support, and information so you can make decisions with confidence. Thank you for trusting us to be part of your journey. We're rooting for you every step of the way.

Quick, attentive, and compassionate — that's exactly the experience we strive to provide! Thank you for taking the time to share your kind words. Knowing you felt heard, supported, and cared for means so much to us. We're honored to be part of your journey and grateful to have you in the Found community. 💚

That means the world to us! 💚 At Found, we believe lasting results come from combining the right tools, support, and care for each individual. We're so glad the resources we've built are helping you create healthy habits, make meaningful progress, and find an approach that truly fits your life. Thank you for sharing your experience. We're honored to be part of your journey and can't wait to celebrate the milestones still ahead.

We're sorry to hear your experience fell short of expectations, and we appreciate you taking the time to share this feedback. We understand how frustrating it can be when there is confusion around medication costs. To clarify, certain plans include compounded GLP-1 medications, brand-name medications such as Wegovy and Ozempic are not included in membership fees and are billed separately through your preferred pharmacy. We work to clearly communicate this distinction throughout the enrollment process and are always looking for ways to make it even clearer. We also hear your concerns regarding the cancellation window and the volume of notifications you received. Member feedback like yours helps us identify opportunities to improve both the onboarding experience and how we communicate with members throughout their journey. Because of patient privacy regulations, we're unable to discuss account-specific details publicly. However, we'd appreciate the opportunity to review your experience further. If you're open to it, please reply through the secure Trustpilot follow-up message with the full name, email address, and phone number associated with your account, and a member of our team will reach out directly. Thank you again for your feedback.

We're so glad you're part of the Found community, and we know Dr. Khan will be thrilled to see this! Building lasting relationships is at the heart of what we do, and we're honored to be part of your journey. Here's to many more milestones ahead, you’re in great hands, and we can't wait to continue supporting you every step of the way. 💚

That's exactly what we love to hear! Quality care that's simple, convenient, and fits into your life. Thank you for trusting Found to be part of your journey. 💚

We're sorry to hear your experience left you feeling this way. We understand how frustrating it can be when expectations don't align with reality. To provide some context, Found memberships include access to our provider network, ongoing clinical support, care team access, and our comprehensive weight care platform. While certain plans include compounded GLP-1 medications, brand-name medications such as Wegovy and Ozempic are not included in membership fees and are billed separately through your preferred pharmacy. We work to clearly communicate this distinction throughout the enrollment process and are always looking for ways to make it even clearer. It's also important to note that Found's care model extends beyond a single medication. Our clinicians can prescribe from more than 15 evidence-based treatment options and work with members to find an approach that aligns with their health goals, medical needs, and budget. Additionally, Found accepts insurance for clinical visits, which can help reduce overall care costs and is something many weight care programs do not offer. Because of patient privacy regulations, we're unable to discuss account-specific details publicly. However, we'd welcome the opportunity to review your experience directly. If you're open to it, please respond through the secure Trustpilot follow-up message with the full name, email address, and phone number associated with your account, and a member of our team will reach out. Thank you for taking the time to share your feedback.

Thank you for the kind words and for being part of the Found community. We think you're great too! 💚

We're truly sorry to hear your experience felt this way, this is not the standard of care or experience we hold ourselves to. We would love the opportunity to understand more. Because of patient privacy regulations, we can’t address specific account details on a public forum. If you’re open to it, we’d appreciate the chance to look into this directly. Please share the full name, phone number and email associated with your account through the secure Trustpilot follow-up message, and our team will reach out to you.

That's exactly what we aim for our members, something simple and and personal every time. So glad it landed that way for you and to have you part of our community! 💚

We’re so glad you Found us too! 😀 A year later and feeling GREAT while making sustainable progress, that’s exactly what we love to hear! Thank you for trusting us with your health journey. We’re proud to be part of it and cheering you on every step of the way! 💚

Losing 20+ pounds and still going is such an amazing accomplishment, congratulations! 🎉 We’re so happy to hear Found has supported your journey in a way that feels personalized, flexible, and truly centered around you. At Found, we believe care should happen on your terms, in a way that fits your life and goals. Hearing that reflected in your experience means so much to us. And thank you for recommending us to your coworkers, there’s no greater compliment. 💚 We’re excited to welcome them to the Found community and continue delivering thoughtful, high-quality care.

Thank you for this and for the time you took to update your review. Your feedback on our customer service is heard and noted. We take this feedback seriously and we're working on making this a consistent experience to every member. Welcome back. We're glad you're here. 💛