Jotform

Hi YJK, Thanks for taking the time to share your feedback. We understand that you've experienced an issue affecting a business-critical workflow, and we'd like the opportunity to review your case and determine how we can help. Based on the information provided in your review, we weren't able to identify your account or determine the specific issue being referenced. To assist with this, we've sent you an email through Trustpilot requesting your contact details. Once we receive that information, we'll review the reported issue with the appropriate team and investigate the matter further. We appreciate your time and look forward to hearing from you so we can continue assisting with your case. UPDATE: Thanks for providing the requested information. We were able to locate your support ticket and saw that one of our colleagues has already shared a potential solution. When you have a chance, could you please give it a try and let us know the outcome? If the solution resolves the issue to your satisfaction, we would greatly appreciate it if you would consider updating your review. Your feedback is valuable to us and helps us continue improving our products and support. Thank you, and we look forward to hearing from you.

Hi Riccardo, After reviewing your request, we can confirm that the refund has already been processed. We have also replied to your support ticket with instructions on where you can verify the refund. If you have any additional questions regarding your account or refund, feel free to reply to your ticket. Our team will be happy to help. We hope this addresses your concern. If you're satisfied with the resolution, we'd be grateful if you would consider updating your review. If you have any other questions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

Hi Alison, Thanks for taking the time to share your feedback. We understand that your experience with our support process did not meet your expectations. The email you referenced was intended to continue the investigation of the kiosk mode issue by requesting the technical details our team needed to reproduce and diagnose the problem, as we hadn't received an update from you since our last message. Over the past year, we've continued to improve and update our mobile app. When we revisited your ticket after your review here, we were no longer able to reproduce the same behavior, which is why we requested additional details. That information would help us determine whether the issue is still occurring under specific conditions and allow us to investigate it further. Our Help Center uses AI to provide immediate assistance, but customers can always continue the conversation with a member of our support team whenever additional assistance is needed. Our goal is to make that transition as smooth as possible, and feedback like yours helps us evaluate where the experience can be improved. We appreciate you sharing your perspective and wish you all the best with your project moving forward.

Hi Alison, Thanks for your review and for sharing your experience. We do all of our support through our Help Center, where we use an AI assistant to provide instant answers. If the AI doesn't fully address your question, you can reply directly to your ticket or request a human support agent. A member of our team will take over and assist you further. Our support team is available 24/7 to help. We found your support ticket about the kiosk mode issue you mentioned and saw that our agents replied. But we haven't heard back from you since then. If you're still experiencing the issue, it would help us continue investigating and assist you further if you can reply to this ticket: https://www.jotform.com/answers/25419541 and provide the additional details requested, such as the specific model of the device you're using, screenshots, or a screen recording of what's happening. Once you get back to us, we can take the next step toward solving this. If you have any other questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We're here to help.

Hi Von, Thanks for your wonderful review. We're thrilled to hear that our platform has been a game-changer for your business, helping you automate processes, save time, and improve efficiency. It's great to know that setting everything up was simple and that you didn't need any technical expertise to get started. We appreciate your recommendation and are grateful to be part of helping simplify your day-to-day operations. If you have questions or suggestions, feel free to reach out through our Contact Us page at https://www.jotform.com/contact/. We're always here to help.

Hi Steven, Thanks for your review. We understand your concerns regarding the renewal charge and payment details on your account. To clarify, the discount is a one-time offer, and plans will auto-renew at the full price one year after the discount is applied. Regarding your request, we've escalated your support ticket to the relevant team for review. We'll follow up as soon as we have an update and keep you informed through your support ticket here: https://jotform.com/answers/39343621. We appreciate your patience and understanding while we look into this. If you have any other questions, feel free to create a Help Center thread from the Contact Us page: https://www.jotform.com/contact/. We're here to help. UPDATE: Thanks for your patience. Your request to remove your payment method from your account has been completed. If you feel this resolution has addressed your concern, we'd really appreciate it if you could update your review to reflect the outcome. Thanks for your time, and we wish you all the best moving forward.

Hi Epic Gamer, Thanks for your great review. We're happy to hear you're finding our platform easy to use and that the features have been helpful. We appreciate your feedback. If you have any questions, feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We're here to help.

Hi Redina, Thanks for your 5-star review. We're thrilled to hear that Jotform has made such a positive impact on your team's daily workflow. Eliminating the need to print and manage dozens of paper packets each day while reducing the risk of lost paperwork is exactly the kind of efficiency we strive to help organizations achieve. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Hi Pragr, Thanks for your review. We understand you'd like to add a video to your app. Jotform Apps currently supports embedding videos through the Video element. You can upload your video to a supported hosting platform, such as YouTube or Vimeo, then copy the video URL and paste it into the Video element. You can find more details here: https://www.jotform.com/products/apps/features/embed-engaging-videos/ or watch our YouTube tutorial here: https://www.youtube.com/watch?v=PIhfhzdqRM8. Regarding your feedback on live GPS tracking, can you share a few more details about what you're trying to do? This will help us better understand your use case and explore possible solutions. Feel free to share the details with our support team by creating a Help Center thread through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. If you find the information we've provided helpful, we'd appreciate it if you'd consider updating your review.

Hi Ximo, Thanks for your review and for letting us know about your experience. We know this is important, and our Developers are giving it their full attention. We’ll follow up with any news as soon as we have it and keep you updated through your support ticket. We appreciate your patience while we get this resolved. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We're always here to help. UPDATE: Our developers have reviewed the issue and posted an update on your support thread with recommendations that may help improve your AI Agent's responses. You can check the update here: https://www.jotform.com/answers/38893091 Can you give them a try and see how it goes? If you need any further assistance or the issue persists, just reply to your support ticket, and our team will be happy to continue helping. We appreciate you bringing this to our attention, as your feedback helped us investigate the issue and provide guidance. If the recommendations help or you're satisfied with the support you've received, we'd be grateful if you'd consider updating your review to reflect your current experience. Thanks for your patience and understanding. Should you have any questions, feel free to reach out to us through our Contact Us page: https://www.jotform.com/contact/. We're always here to help.

Hi Lacey, Thanks for using Jotform. We appreciate your 5-star rating. If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

Hi JJ, Thank you for sharing your thoughts. We understand your concerns regarding the submission limits. It's important to be aware of these limits before publishing your form, and we do provide details on our Pricing page, which outlines all plan specifics, including monthly submission limits: https://www.jotform.com/pricing/. You can easily monitor your current plan limits and usage by clicking your Profile Picture/Avatar in the top-right corner of your Workspace page or by opening your Account Usage page: https://www.jotform.com/myaccount/usage. To help you understand how account limits work to avoid service interruptions while ensuring optimal performance and cost efficiency, we recommend checking this guide: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits/. If you reach your monthly limit, you can either wait for usage to reset on the next billing cycle or upgrade your account to increase your limits. To increase your submission limit for free, consider completing the tasks available in your Increase Limit page: https://www.jotform.com/myaccount/increase-limits. Also, we offer discounts and seasonal promotions, including savings on annual plans, which can help make upgrading more affordable. Make sure to check out your Pricing page or our Discounts page: https://www.jotform.com/discounts/ to stay updated on available offers. If these helped clarify things, we'd appreciate it if you'd consider updating your review. If you have any questions, feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We're always here to help.

Hi Michael, Thanks for sharing your feedback. I checked your refund request and can confirm that it has already been reviewed and successfully processed. If you feel that the outcome has addressed your concerns, we would greatly appreciate it if you would consider updating your review to reflect the resolution. Thanks for your patience and understanding. If you have any other questions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

Hi Brittany, Thanks for using Jotform. We appreciate your positive words. If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

Hi KJ, Thanks for taking the time to leave us a 5-star rating. We're grateful for your positive words. If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

Hi Sneha, Thanks for sharing your experience. We'd like to investigate this matter further to better assist you. We've sent a request for more information so you can provide the email address associated with your Jotform account, which will allow us to look into the issue more closely with our team. Once we receive your response, we'll have a better understanding of the situation and how we can help. UPDATE: We're pleased to let you know that the issue with form translations has now been resolved. Could you please give it another try and let us know how it works on your end? If you're satisfied with the resolution, we would greatly appreciate it if you could consider updating your review. Your feedback means a lot to us and helps us continue improving our service.

Hi Profs, Thanks for your 5-star review. We're glad that you find our platform easy to use. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Hi Randall, Thanks for your thoughtful feedback. We're glad to hear our platform has been a great help for managing your group's art contest voting, and it's wonderful to know you're enjoying the new features. We appreciate you sharing your experience. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Hi Tuan, Thanks for your positive feedback and for sharing how your experience has been so smooth and straightforward. It’s great to hear that the simplicity of the Form Builder and the AI-driven features helped you create a solid starting point quickly. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We’ll be happy to help.

Hi Joline, Thanks for your great review. We're happy to hear our platform has made things easier for you and helped you keep everything in one place. We appreciate you taking the time to share your thoughts. If you have any questions, feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We're here to help.