Jotform

I love using Jotform

I love using Jotform - it is so easy to use and you can modify the design easy as. The little Podo chat is great - tell them what you want done, and they do it for you. Couldnt be easier.

An excellent website

An excellent website, with really good user interface and easiness to use. Has so many brilliant features. Would definitely recommend to everyone looking to make forms, build apps, or any of the other incredible features offered.

Better than Google Forms

I was too bored of the Google Forms format, all of my peers were using it and I wanted to stand out with my research survey. Jotform is so easy to use, you can add video and photographic media to the form and formatting it was a breeze! I will definitely use it again in my career.

Everything is good

The conditions most often didn't work…

The conditions most often didn't work correctly. The AI would set them up incorrectly, even given a very specific request, it would set it up wrong. Even when I went in and checked the very simple logic for the 5th time, thinking it's gotta work this time, it STILL wouldn't work. After learning how to use it, and an annoying 3 hours or so of trial and error, I gave up frustrated.

I love the workflow

I love the workflow. it has made my job as a principal so much easier.

Jot form is easy to use

Jot form is easy to use, navigate, and feels like a solid trustworthy service. We appreciate its transparency in reporting account activities, it is easy to understand its internal analytics. Their AI bot has been helpful to find answers to questions we have as a small business.

Jotform has been a reliable and valuable platform for improving how we collect and document operational information.

Jotform has been an excellent tool for building and managing our operational audits, weekly business reviews, and other internal forms. The platform is user-friendly, flexible, and offers helpful features such as conditional logic, automated notifications, and professional reports. It allowed us to create a structured review process without needing advanced technical knowledge, while making submissions easier to track and share across our team. Overall, Jotform has been a reliable and valuable platform for improving how we collect and document operational information.

Charged double the advertised discount rate, then told (incorrectly) I'm outside the refund window

Signed up for Jotform's Silver Plan on 16 July 2026. At checkout, the "Yearly" payment tab was selected and clearly displayed a "SAVE 60%" badge with a price of $19.60/month. Despite this, the receipt shows I was charged $514.80 ($468 + GST) — working out to roughly $39/month, nearly double the discounted rate that was shown and selected on the checkout page. When I raised this and requested a refund, I was issued a partial refund that still didn't reconcile with what I'd actually been overcharged. When I tried to request a full refund afterward, the system displayed "You're not eligible for a refund" — citing the 30-day money-back guarantee as expired. This was only 8 days after payment, well within the 30-day window, so the message itself appears to be incorrect. On top of the billing discrepancy, when I tried to actually use the account to create client and staff forms for my business, it got locked pending KYC verification — not disclosed at signup. Contacted support multiple times (AI bot "Podo" and a human agent, Ken). Both repeatedly pointed me back to the same unresolved support ticket without addressing the actual discrepancy between the advertised price, the amount charged, and the refund owed. Would not recommend without screenshotting checkout pricing before you pay — what's shown at checkout and what's actually charged may not match. The customer care finally woke up and the full fee was refunded. If you are planning to use the plan for a team or use multiple devices, sign up for the enterprise plan or else risk being reprimanded or locked out.

Huge disappointment after months of building our platform – 7% failure rate and zero support

Update: JotForm responded to this review with a generic message stating their developers are "giving it their full attention." It has now been over a month, with no solution and no concrete update. The response itself demonstrates exactly the problem I described — no accountability, no timeline, no action. I have provided detailed technical documentation including console logs showing a 500 Internal Server Error on their servers, and still nothing. ---We are currently experiencing a 7% failure rate on all submissions due to a technical issue on Jotform's system. I am writing this review after more than a month of waiting, with absolutely no answers or solutions from their support team.For any business, a platform’s unreliability is a major bottleneck—but when it starts damaging our relationship with our customers, it becomes completely unacceptable. We rely on these tools to deliver seamless service, and right now, this ongoing neglect is severely disrupting our business operations.Extremely disappointed. Avoid if you need a reliable platform for your clients.

Best Thing I Have Found!

I wanted to test the waters on a new project before bringing it out to my team and I can honestly say that Jotform helped me bring my vision to life. This website is better than I expected and I will be using it and bringing it up to my team to continue using it going forward. I could not have done my project without Jotform, and it was so easy to use! If I can do it, so can anyone else!

I've had an excellent experience using the Survey and Forms

I've had an excellent experience using Jotform. It has made creating, completing, and managing forms and surveys incredibly easy, saving me a significant amount of time and making my work much more efficient. The platform is intuitive, user-friendly, and has simplified many of the administrative tasks I deal with regularly. One feature I particularly value is how easy it is to organize, file, and classify submissions. Everything is well-structured and easy to access, which has helped me stay organized and work more effectively. I'm currently a Master's in Marketing student at the National College of Ireland (NCI) in Dublin, where I'm completing my thesis. Jotform has been an invaluable tool throughout my research, making it simple to collect survey responses, analyze data, and export it into different formats for further analysis. This has saved me a great deal of time and allowed me to focus more on my research findings rather than data management. Overall, Jotform has become an essential tool for both my professional work and academic studies. I would highly recommend it over other form-building platforms because of its ease of use, excellent organizational features, and seamless data collection and export capabilities.

amazing experiance

Comprehensive and generous

Jotform really is the best form solution. Google Forms are good for basics but what Jotform is offering for free users is quite comprehensive and very generous. I like the fact that customization and conditioning are available even for free tier users. I always come back to Jotform when I need a user friendly form.

Meh at best

I built an inspection report form. Unfortunately the form is tough to customize, and even though I have the bronze plan, after doing 20 or so forms, it wants me to upgrade to the next highest plan. That would be fine if it wasn't so buggy. It keeps telling me I am at my upload limit, when I am supposed to have several hundred submissions. I have plenty of screenshots if the issues. Also, Their AI is poor, and it is positioned so that you cannot remove it. While I am using the form on mobile, I cannot check boxes or move forward in the form because of the position of the nonremovable AI, which they call PODO. It should be called PUDU. Super irritating. I think jotform will be eclipsed or perhaps purchased by someone who can take it to the next level because it has a lot of promise. Sadly, it has severe limitations which lead to me having to go back to my old reporting after attempting to use jotform. I will end up using another no code / low code solution as soon as I have time to re=do all the work I had to do in jotform. probably better to start with a more robust platform from the beginning.

Jotform - Easily Send and Collect Electronic Signatures

Jotform has been incredibly helpful for our Airbnb - we needed a solution to be able to electronically send and collect waiver signatures from our guests. Jotform has worked perfectly for this and we look forward to continuing to use the service!

Such a great platform

Such a great platform. As a Company we are considerate of the environment and commitment to our ISO 14001 accreditation so by using JotForm we are able to utilise online forms instead of paper based. Its also very easy to use!

Jotform has made it simple for our…

Jotform has made it simple for our customers and vendors to submit information quickly and accurately. The forms are easy to use, work well on phones and computers, and help us collect the details we need without back-and-forth emails. It has improved our response time and made the submission process much smoother for everyone.

I really like Jotform

I really like Jotform, it has helped me immensely with building forms for my business. I can highly recommend it.

Very good

Very good, I like that. It's free but the app has frequent issues and integrations are frequently running into issues and stopping. But overall a very good app and I love it!