Hi Blank Oppong,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Sheldon, Social Media Advisor
G
Gina英国 · 写过 5 条评价 · 体验于 2025-01-06 ·
★★★★★
客户服务差，因信用卡欺诈而受到惩罚
在朋友的推荐下，我于八月搬到了这家能源公司，到目前为止我没有遇到任何问题。然而，我最近成为信用卡诈骗的受害者，损失了很多钱，所以我的卡被取消了。这意味着我的自动付款没有成功进行，但是当我收到通知时，我立即付款了。 Just Energy 还证实，他们可以看到我的卡因欺诈而被取消。然而，尽管如此，我仍然被收取了 20 美元的滞纳金。我的账户显示没有任何付款被遗漏。您可能会认为在某些情况和背景下不收取滞纳金。看来我因为我的信用卡被克隆而受到了进一步的惩罚，这显然是一次令人不安的经历，而且完全超出了我的控制范围。在这件事上，客户服务并不是很好。目前不会推荐给任何人，一旦我的合同到期，我就会搬家。
Just Energy Group, Inc. 回复2025-01-09
Hello Gina,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. It would be our pleasure to assist you in resolving your concern. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at [email protected] and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Sheldon, Social Media Advisor
E
Eden Dale Persky美国 · 写过 1 条评价 · 体验于 2023-10-21 ·
★★★★★
他们试图向我收取超过...
他们试图向我收取 500 多美元的电费，而我从未签署过也从未同意过。
Just Energy Group, Inc. 回复2024-10-31
Hi Eden Dale Persky.
Thank you for taking the time to share such detailed review about your recent experience with your bill. We would like the Opportunity to speak with you further to discuss your concern in depth. One of our agents is currently trying to reach you currently. At your convenience you can also contact our customer service department at 1- 866-587-8674. One of our agents would be glad to assist you. Our business hours are 8am – 6pm, Monday through Friday and 9am-6pm Saturdays.
Kind Regards,
Frank S, Social Media Advisor
Hi SC,
Thank you for your feedback and taking the time to provide detailed comments about your experience. Customer satisfaction is our number one priority, so we appreciate that you raised this issue. We would like the opportunity to speak with you to discuss your concern in depth. We need additional information to locate your account. Please provide information requested to further assist you. At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Kind Regards,
Sheldon, Social Media Advisor
当我打开门时，我正和我的两个孩子在家里，他以能量的形式自称李。我告诉他，我在 Reliant 工作，并且与他们有很好的价格。他说 Reliant 有基本费用，而 Just Energy 没有。销售代理Lee表示，Just Energy只会向我收取能源消耗量的费用，不会收取基本费或其他费用。他说我向你保证，你支付的费用将低于你在 Reliant 支付的费用！然后我让他知道我与 Reliant 签订了合同，并且他们有取消费，他说 JUST ENERGY 支付全部取消费。然后我告诉他我不感兴趣，但他已经在和我的孩子们谈过，所以他说签署一些文件，他将确保 Reliant 获得取消费用。我别无选择！但要快速签署他平板电脑上的文件，因为我担心我的孩子，因为我手里拿着我的孩子，而销售代理不让我关门。此后，Reliant 向我收取了 295 美元的提前取消费。只是能源并没有带来任何好处。我于 2024 年 8 月 22 日联系了主管 Jude，他说销售代理 Lee 对我撒了谎，因为他们确实有基本费用和其他费用，但他不再为他们工作，所以他们无法帮助我。主管 Jude 说，如果我取消合同，我将另外向 Just Energy 支付 195 美元的取消费用。他们寄给我的电费单显示为 224 美元，而通常情况下，Reliant 的电费单为 60-130 美元。现在，我被迫签订了一份合同。如果我取消预订，我将不得不向他们支付近 500 美元的当月费用和取消费。
为了纠正这种情况，我要求退还 Reliant 向我的银行账户收取的 295 美元取消费用，并取消本合同，无需支付取消费用以及本月 225 美元的疯狂账单。
Just Energy Group, Inc. 回复2024-10-09
Hi Jacqueline Marrinez Hernansez.
Thank you for your feedback and taking the time to provide detailed comments about your experience. Customer satisfaction is our number one priority, so we appreciate that you raised this issue. We would like the opportunity to speak with you to discuss your concern in depth. We need additional information to locate your account. Please provide information requested to further assist you. At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Kind Regards,
Sheldon, Social Media Advisor
Hi CJ.
Thank you for your feedback and taking the time to provide detailed comments about your experience. Customer satisfaction is our number one priority, so we appreciate that you raised this issue. We would like the opportunity to speak with you to discuss your concern in depth. We need additional information to locate your account. Please provide information requested to further assist you. At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Kind Regards,
Sheldon, Social Media Advisor
Hi Dale Terri Pitts .
Thank you for your feedback and taking the time to provide detailed comments about your experience. Customer satisfaction is our number one priority, so we appreciate that you raised this issue. We would like the opportunity to speak with you to discuss your concern in depth. We need additional information to contact you. Please provide information requested to further assist you. At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Kind Regards,
Sheldon, Social Media Advisor
Dear Customer.
Thank you for your feedback and taking the time to provide detailed comments about your experience. Customer satisfaction is our number one priority, so we appreciate that you raised this issue. We would like the opportunity to speak with you to discuss your concern in depth. We need additional information to locate your account. Please provide information requested to further assist you. At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Kind Regards,
Sheldon, Social Media Advisor
Hello Lakelsha.
Thank you for bringing your concern to our attention. It would be our pleasure to assist you in resolving your service concern. One of our team members is trying to contact you to assist you. At your convenience you may contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Sheldon, Social Media Advisor
Hi Angelina C.d.
Thank you for your feedback and taking the time to provide detailed comments about your experience. Customer satisfaction is our number one priority. We appreciate that you brought your concern to our attention. We would like the opportunity to speak with you to discuss your concern in depth. We need additional information to contact you. Please provide information requested to further assist you. At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Kind Regards,
Sheldon, Social Media Advisor
B
Brian美国 · 写过 2 条评价 · 体验于 2024-05-31 ·
★★★★★
我的煤气费上涨了 100%……
Just Energy 使我的煤气费上涨了 100%。 除非您想支付更多钱，否则不要与他们签约。 这些评论对这家公司不好，希望我从来没有参与过他们。 真是一大堆钱和骗局。
我已经联系客服了。 最重要的是，在我使用这项服务的 2.5 个月里，我的燃气费上涨了 100%。 现在我有了一张 NIPSCO 账单，我的账单是没有你的时候的 1/2。 无需与客户服务联系，除非您想退还我为这项不必要的服务支付的钱。 让我知道。
Just Energy Group, Inc. 回复2024-07-29
Hi Brian.
Thank you for your feedback and taking the time to provide detailed comments about your experience. Customer satisfaction is our number one priority. We appreciate that you brought your concern to our attention. We would like the opportunity to speak with you to discuss your concern in depth. We need additional information to locate your account. Please provide information requested to further assist you. At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Kind Regards,
Sheldon, Social Media Advisor
Hi Regina B.
Thank you for your feedback and taking the time to provide detailed comments about your experience. Customer satisfaction is our number one priority. We appreciate that you brought your concern to our attention. We would like the opportunity to speak with you to discuss your concern in depth. We need additional information to locate your account. Please provide information requested to further assist you. At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Kind Regards,
Lilly L, Social Media Advisor
M
Mo美国 · 写过 1 条评价 · 体验于 2024-07-18 ·
★★★★★
可怕的未受过教育的支持。
自从我尝试激活或注册 Just Energy Service 以来，已经过去 20 多天了。每次通话都需要很长时间（1-2小时），并且为了获得可靠的信息，他们要求提供文件进行验证（这是预期的）。我按照注册电子邮件发送了所需的文件（身份证件和第二份文件，如公用事业账单），但他们从未回复，所以我打电话给他们，在代理人之间通过电话转了两个小时后，我被告知他们需要另一份文件，所以我发送了我的家庭保险合同。几天过去了，我再次打电话，同样的事情发生了：漫长的等待，却没有可靠的信息。第三次，除了我已经发送的三份文件之外，他们还要求提供其他文件。我问为什么这是必要的？代理不知道并让我等待。所以最后的解释是，这就是我们公司的运作方式，每个公司都有不同的协议要遵循。这太疯狂了，但我想缩短时间，于是我寄出了我的房屋租约。几天后，我再次没有收到任何回复或电子邮件，所以我打电话了。等待的时间很糟糕，我不得不和 2 位代理人交谈；他们不知道为什么，但除了我发送的 4 份文件（我的官方身份证、我的公用事业账单、我的房屋租赁和我的房屋保险合同）之外，他们还要求提供第五份文件。所以我要求和一位主管谈话；显然，那家伙不明白验证背后的概念，他要求我提供护照复印件。我让他回答一个简单的问题：除了已经发送的正式文件之外，我还应该发送什么？他不知道，但最后，他说，嗯，给我发一份你的护照或社会保障卡的复印件。如果他们不了解业务需求和验证流程，我无法理解他们如何提供服务。没有一个好的支持部门；我不会推荐他们的服务。我很高兴我的注册没有通过。企业应该定期对员工进行培训，以确保客户满意度并满足业务需求。
Just Energy Group, Inc. 回复2024-07-19
Hi Mo.
Thank you for your feedback and taking the time to provide detailed comments about your experience. Customer satisfaction is our number one priority, so we appreciate that you raised this issue. We would like the opportunity to speak with you to discuss your concern in depth. We need additional information to locate your account. Please provide information requested to further assist you. At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Kind Regards,
Sheldon, Social Media Advisor
Hi Bryant Howington,
Thank you so much for sharing your experience with Just Energy accessing your online portal and taking the time to provide us with your feedback. We would like the opportunity to speak with you further to discuss your concern in depth. One of our agents is currently trying to reach you currently. At your convenience you can also contact our customer service department at 1- 866-587-8674. One of our agents would be glad to assist you. Our business hours are 8am – 6pm, Monday through Friday and 9am-6pm Saturdays.
Kind Regards,
Lilly L, Social Media Advisor
V
Vikas Singla美国 · 写过 1 条评价 · 体验于 2024-06-29 ·
★★★★★
最糟糕的自动化计算机服务和......
最差的自动化计算机服务和客户服务。你称他们为同事，他们说是，是，但他们不采取行动。
Just Energy Group, Inc. 回复2024-07-01
Hi Vikas Singla,
Thank you for taking the time to share such detailed review about your recent experience with self serve option and apologize to hear service did not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. One of our agents is currently trying to reach you to further assist. At your convenience you can also contact our Just Energy customer service department at 1- 866-587-8674. One of our agents would be glad to assist you. Our business hours are 8am – 6pm, Monday through Friday and 9am-6pm Saturdays.
Kind Regards,
Lilly L, Social Media Advisor
Hello Derrick Armstrong.
Thank you for bringing your concern to our attention. It would be our pleasure to assist you in resolving your service concern. One of our team members is trying to contact you to assist you. At your convenience you may contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly L, Social Media Advisor
C
Claude Loz美国 · 写过 2 条评价 · 体验于 2024-05-18 ·
★★★★★
没有通过电子邮件确认付款/缺乏同理心
我多年来一直是 Just Energy 的客户，并于 2024 年 5 月 9 日进行了付款安排，以避免服务中断。付款已完成，但从未像我通常收到的条款那样收到 Just energy 的电子邮件确认。今天，24 年 5 月 18 日星期六，我通过电话与一位代表谈论我没有像平常那样收到付款确认的问题，他责备我说是我的电子邮件地址或电子邮件域有问题。然后，他在打电话时测试并通过电子邮件发送账单，并立即顺利通过，并附上一份需要回答的调查，但没有付款确认单。他解释说，他不会修复他们的任何问题，也不会提请 IT 人员注意，因为“我只是一名抱怨付款问题的客户”，而没有其他人这样做。这是糟糕的客户服务，我告诉他“如果我们没有任何付款证明且没有确认，我们应该如何付款？”由于这个原因，我总是可以更换公司，因为当我无法通过电子邮件或邮件获得付款已完成的证明时，我不相信 Just Energy 只是相信他们的承诺，即付款已完成。这对我不起作用！ 要么通过客户可以通过电子邮件收到的付款确认来解决问题，否则您将因此失去客户。他告诉我他不会这样做，他也无法阻止我离开到另一家公司。他对顾客非常缺乏尊重。如果一位客户服务代表不关心，请相信我，当我说该公司的其他人也不会关心时。他们认为客户没有收到付款确认并不是什么大问题，这将使他们有权让客户决定何时或何时不断开您的服务，因为他们没有付款证明。这对商业来说是一家糟糕的公司。就在我们说话的时候，我目前正在网上其他地方寻找新服务。 因为就像那位代表在电话里告诉我的那样“他无法阻止我离开。”他是对的！他们缺乏同理心，代表大麦说英语，将其归咎于一切和其他人。我担心的是我需要有证据知道我的钱去哪里了。没有确认收据，没有付款。我是这样看的。你不关心客户，那么我们也不关心你，我们会拿着我们辛苦赚来的钱去其他我们真正有价值的客户的地方。并且没有虚假广告。
Just Energy Group, Inc. 回复2024-05-20
Hi Claudia Loz,
Thank you so much for sharing your experience with Just Energy payment confirmation email and taking the time to provide us with your feedback. Please kindly take advantage of our self-serve payment options for payment and account most updated information by visiting our Just Energy website at www.justenergy.com/myaccount. We thank you so much for your patience while resolving your concern and giving us the opportunity to assist you. Your feedback is very valuable to us. We will be contacting you shortly. We are looking into this and will resolve it promptly and accurately.
Kind Regards,
Lilly L, Social Media Advisor
Hi Shery P
Thank you for taking the time to share such detailed review about your recent experience with us. We apologize to hear many elements of your experience with your payments did not meet your standards. We would like the opportunity to speak with you further to discuss your concern in depth. We need additional information to locate your account. Please provide information requested to further assist you. At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Kind Regards,
Mirna A
Social Media Advisor
P
Prabin Dhakal美国 · 写过 5 条评价 · 体验于 2024-05-16 ·
★★★★★
很快法庭见！！
很快法庭见！！！祝你好运'
Just Energy Group, Inc. 回复2024-05-16
Hi Prabin Dhakal,
Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. One of our agents is currently trying to contact you. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. (Monday to Friday) and from 9 a.m. to 6 p.m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Mirna A,
Social Media Advisor
K
Kindel Moore美国 · 写过 1 条评价 · 体验于 2024-05-11 ·
★★★★★
如果我能给 0 星我会的。
多年来，我一直是 Just Energy 的忠实客户，自 2021 年以来，他们的表现绝对糟糕。但当你发现他们即将破产时，这是有道理的。他们在没有任何通知的情况下关闭了我们的电源，声称我没有付款，尽管我已经付款了。当我们搬家时，他们把我们搞砸了，把电关了一个月，然后向我们收取费用。现在我无法生成最终账单，因为“他们的系统已关闭”。无法通过电话获得任何帮助，因为“他们的系统已关闭”。有趣的是，在我们斥责他们的混乱之后，他们的系统“崩溃了”。有趣的是，在他们试图让我们到处跑之后，我们却得不到任何帮助，而我们在等待转移时却被挂断了。
Just Energy Group, Inc. 回复2024-05-14
Hello Kindel Moore,
Thank you for taking the time to share your feedback. We apologize to hear any elements of your experiencedid not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. One of our agents will be contacting you to discuss your concern. At your convenience you may also contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at [email protected] and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Lilly L, Social Media Advisor
