Hi Will.
Thank you for your feedback and taking the time to provide detailed comments fabout your experience. Customer satisfaction is our number one priority, so we appreciate that you raised this issue. We would like the opportunity to speak with you to discuss your concern in depth. We need additional information to locate your account. Please provide information requested to further assist you. At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Kind Regards,
Lilly L, Social Media Advisor
Hi Marc Brule,
Thank you for your feedback and taking the time to provide detailed comments fabout your experience. Customer satisfaction is our number one priority, so we appreciate that you raised this issue. We would like the opportunity to speak with you to discuss your concern in depth. One of our agents will be contacting you as soon as possible to discuss your concern in depth. At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Kind Regards,
Lilly L, Social Media Advisor
Hi Judit U,
We deeply regret to learn if any misinformation was provided to you. We strive for the best customer experience and would like to be able to provide you with the same optimal experience. It will be a pleasure to look into your bills for you. We thank you so much for your patience while resolving your concern and giving us the opportunity to assist you. Your feedback is very valuable to us. We are unable to locate your account. At your convenience you can also contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Kind Regards,
M.A.
Social Media Advisor
K
Krist Wong美国 · 写过 14 条评价 · 体验于 2024-03-15 ·
★★★★★
每天坚持要求更新！！！
当合同即将到期 3 个月时，Just Energy 开始每天打电话给我要求续约。即使我说现在讨论还为时过早，但他们仍在继续！这些电话来自不同的号码，因此我无法有效地阻止它们。远离这家公司。很烦人！！
Just Energy Group, Inc. 回复2024-03-15
Hi Krist Wong,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. We apologize to hear elements of your experience with Just Energy did not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. One of our agents will be contacting you soon, to discuss your concern. We look forward to speaking with you!
Kind Regards,
Lilly L., Social Media Advisor
A
Anna Hambly加拿大 · 写过 1 条评价 · 体验于 2024-03-13 ·
★★★★★
糟糕的客户服务！
糟糕的客户服务！
当您足够幸运地通过自动顾问并到达您想要联系的部门时，您将很高兴与不想与您交谈的人交谈。节省您的时间和精力，选择任何其他提供商。跑步！
回复您的回复：
有趣的是，您提供了同一个无用的电话号码。该号码位于我的 Just Energy Bill（加拿大）上，但拨打该号码时，您可以选择连接到 1. CenterPoint、2. AEP 3. Oncore 4. Texas。无论我选择哪一步，我都无法与加拿大 Just Energy 的人通话。与我交谈的每个人都将我转回到同一个菜单。请亲自拨打此号码，并尝试联系可以帮助您处理加拿大正义能源账户的人，祝您好运！
Just Energy Group, Inc. 回复2024-03-15
Hi Anna Hambly,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. We apologize to hear many elements of your experience with us did not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. We are unable to locate your account. At your convenience you can also contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 9am – 7pm ET, Monday-Friday. Thank you! We look forward to speaking with you!
Kind Regards,
Mirna A,
Social Media Advisor
Hi DERANTE MOODY,
Thank you for allowing me the opportunity to assist you with your concern. It was a pleasure to speaking with you. Should you need additional assistance at your convenience, please contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible. Best Regards
Kind Regards,
Mirna A, Social Media Advisor
Hi Danny Blanton,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy agent. We apologize to hear many elements of your experience with your enrollment did not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. One of our agents is currently contacting you to verify details on your concern. We look forward to speaking with you!
Kind Regards,
Lilly L, Social Media Advisor
Hi Jessica Monge,
Thank you for allowing me the opportunity to assist you with your concern. It was a pleasure to speaking with you. Should you need additional assistance at your convenience, please contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards
Mirna A
Social Media Advisor
Hi M Tho,
Thank you for taking your time to give us your feedback. We regret your experience with Just Energy didn't match your expectations. We would like the opportunity to speak with you. We will be contacting you shortly. At your convenience you can contact our Customer Service at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am-7pm CST, Mon-Friday and 9am-6pm Saturdays CST. We look forward to speaking with you.
Kind Regards,
Mirna A, Social Media Advisor
Hi Abe
Thank you so much for taking your time to bring this to our attention. We deeply regret to learn if any misinformation was provided to you. Thank you for letting us know about this as your feedback helps us do better. We need addtional information in order to locate your account. At your convenience you can contact our Customer Service at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am-7pm CST, Mon-Friday and 9am-6pm Saturdays CST. We look forward to speaking with you.
Kind Regards,
Mirna A, Social Media Advisor
S
Sandy B美国 · 写过 3 条评价 · 体验于 2023-12-09 ·
★★★★★
寻找更好的诚信服务
我在 Sams Club 注册了 Just energy，因为我被告知他们的费率很低，而且我会收到几张礼品卡，第一张是在接受他们的服务几个月后，那个时间已经过去了，我本来应该在 48 小时内收到它，那个时间也已经过去了。我查了他们的电话号码给他们打电话，结果显示客户服务周六营业到下午 6 点，我上午 11 点打过电话，但没有营业。所以我会取消我的服务并找一家诚实的公司。我也会就此联系山姆会员店
Just Energy Group, Inc. 回复2023-12-11
Hi Sandy B,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. We apologize to hear many elements of your experience with our customer service did not meet your standards. We would like the Opportunity to speak with you further to discuss your Gift Cards in depth. We need additional information in order to locate your account. At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you ! We look forward to speaking with you!
Kind Regards,
Mirna A, Social Media Advisor
Hi Almaz
Thank you for your feedback, however we are sorry about your experience. Customer satisfaction is our number one priority, so we appreciate that you raised this issue. We would like the Opportunity to speak with you further to discuss your concern in depth. We will be contacting you soon. We look forward to speaking with you! At your convenience you can also contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Kind Regards,
Mirna A, Social Media Advisor
G
George Ross美国 · 写过 3 条评价 · 体验于 2023-01-01 ·
★★★★★
骗局
这家公司似乎有敲诈勒索然后拒绝做出任何形式赔偿的记录。 希望我在与他们做生意之前先检查过他们。 幸运的是，在看到他们抢劫我的两个月里我的账单翻倍后，我能够解除与他们的合同！
雪上加霜的是，他们从未回复我的任何通讯。 还认为山姆俱乐部应该受到惩罚，因为他们允许 Just Energy 代表在他们的商店里继续这种欺诈行为。 这就是所谓的“连带罪！”
Just Energy Group, Inc. 回复2023-12-06
Hi George Ross,
We deeply regret to learn if any misinformation was provided to you. We strive for the best customer experience and would like to be able to provide you with same optimal experience. It will be a pleasure to look into your bills for you. We thank you so much for your patience while resolving your concern and giving us the opportunity to assist you. Your feedback is very valuable to us. We will be contacting you shortly. At your convenience you can also contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 9am – 7pm ET, Monday-Friday. Thank you!
Hi Maria D,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. We apologize to hear many elements of your experience with the Chat did not meet your standards. We would like the opportunity to speak with you further to discuss any concerns you may have. We always strive to provide the best possible service for valued customers like you, so we appreciate your feedback. We need additional information to locate your account. At your convenience, please contact our customer service department at 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Mirna A, Social Media Advisor
Hi Mostafa Makke
Thank you for allowing us the opportunity to assist you with your concern. It was a pleasure speaking with you. Should you need additional assistance at your convenience, please contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 9 AM to 7 PM ET (Mon to Fri). Rest assured we will do everything possible to resolve this situation for you as soon as possible. Best Regards
C
Cheryl Salaiz美国 · 写过 1 条评价 · 体验于 2023-11-09 ·
★★★★★
我与 Just 签订了为期三年的合同...
我与 Just Energy 签订了为期三年的合同，因为我被每千瓦时的低廉价格和该公司的绿色能源立场所吸引。男孩，我错了。自从我搬家后的两年里，我的电费更加昂贵。 平均而言，与我在之前的电力公司 (Cinergy) 工作时相比，我每月多支付 50 至 125 美元。我收到电子邮件通知，说明该月的估计电费，但实际付款总是更多。例如，10 月份，我们的电费估计约为 288 美元，而从我们的支票账户中扣除的实际金额为 323 美元。我不明白预估账单和实际账单如何在一周内发生变化。这并不是因为我们消耗了更多的电力。有时我们的空调会关闭，因为屋内温度较低。
我与 Just Energy 的合同还有一年，但我考虑过支付违约金并寻找其他电力提供商。
Just Energy Group, Inc. 回复2023-11-11
Hello Cheryl Salaiz,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our agents is trying to contact you at this moment. At your convenience, please contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Kind Regards,
Mirna A, Social Media Advisor
Dear S Nur,
Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. (Monday to Friday) and from 9 a.m. to 6 p.m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you.
Sincerely,
Mirna A, Social Media Consultant
A
Almeda Guy美国 · 写过 2 条评价 · 体验于 2023-10-21 ·
★★★★★
高运费 - 高账单
我与 Just energy 签订了合同，并且注册了低价计划，但他们不断提高运费，在我与 Just energy 合作的一年半中，价格不断呈指数级增长。
我不向任何人推荐这项电力服务
Just Energy Group, Inc. 回复2023-10-24
Dear Almeda guy,
Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. (Monday to Friday) and from 9 a.m. to 6 p.m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you.
Sincerely,
Mirna A, Social Media Consultant
S
S. Mayer美国 · 写过 1 条评价 · 体验于 2023-10-01 ·
★★★★★
当我们只购买能源时……
当我们为每个姐姐和法律的建议注册能源时，被告知可以从我们的第二个账单中扣除100，而她可以从她的账单中扣除100。当我们致电此事时并没有发生这种情况，甚至与主管交谈时也没有收到帐户上的推荐号码，我知道事实已经完成。 我觉得我们被骗了，现在签订了一份合同，这将使我们付出代价。. 是否收到 Just Energy 的来信，他们确实审查了所有电话并记入了我们的账户。
Just Energy Group, Inc. 回复2023-10-16
Hello Virginia Mayer,
Thank you for allowing me the opportunity to assist you with your concern. It was a pleasure speaking with you. Should you need additional assistance at your convenience, please contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Mirna A , Social Media Advisor
D
Didi Bèl美国 · 写过 1 条评价 · 体验于 2023-09-20 ·
★★★★★
自从我……以来，我就一直在 Just Energy 工作。
自从我搬到德克萨斯州以来，我一直在 Just Energy 工作，他们决定这个月开始欺骗我。首先，当他们回复我的电话时，上面写着“联合航空公司”，并且被我的垃圾邮件拦截器标记了。我几乎不在家用电，当我回到家时，我的灯就关了，所以我的电费在一个月内增加了两倍。而且网站上没有显示使用情况并且一直在维护？？？我正在向 BBB 报告此事并申请退款。接管这家公司的人都是罪犯，我将联系律师。诈骗者也不要向我发送机器人消息回复！
Just Energy Group, Inc. 回复2023-09-21
Dear S. Lee,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to locate your account. At your convenience, please contact our customer service department at 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Sheldon, Social Media Advisor
