Kaegreel | Redefining Comfort with Every StepAbout KaegreelAt Kaegreel, we believe that true mobility starts from the ground up. We are a dedicated functional footwear brand specializing in innovative barefoot shoes and ergonomic designs tailored for the needs of older adults, travelers, and those seeking relief from chronic foot pain.Our mission is simple: to provide high-quality, wide-toe-box footwear that mimics the natural movement of the foot while providing the stability and protection needed for real-world adventures—from city cobblestones to rainy trails.Why Choose Us?Targeted Support: Designed specifically for the 45-65+ demographic, focusing on stability, sensory ground-feel, and ease of wear.Pain Relief: Engineered to help alleviate discomfort from conditions like bunions, plantar fasciitis, and balance-related challenges.Direct-to-Consumer Value: By operating as an independent brand, we deliver professional-grade craftsmanship at a fair, accessible price.Dedicated Advocacy: Our support team, including favorites like Tina, is committed to ensuring every customer finds their "perfect fit" through personalized service and flexible solutions.Our Commitment to YouWe understand that international shopping requires trust. At Kaegreel, we don't just sell shoes; we stand behind them. Whether it’s navigating a sizing question or resolving a shipping "oops," our team is empowered to provide graceful, swift, and fair resolutions.Experience the Kaegreel difference today—where innovative foot health meets timeless style.Quick LinksExplore Our Collection: [www.kaegreel.com]Sizing Guide & Support: [email protected] Story: https://kaegreel.com/pages/about-kaegreel-com
Most reviewers were let down by their experience overall. Customers frequently complained about receiving products in the incorrect size, noting that the sizing did not match standard measurements at all. Many buyers also experienced extremely poor product quality with flimsy materials, faulty construction, and uncomfortable fits that made wearing the shoes nearly impossible. Furthermore, shoppers faced severe frustrations when attempting to secure refunds, as return shipping costs to overseas locations were excessively high compared to item values.
The minority of people were satisfied with the footwear, finding the shoes very comfortable, well-made, and completely pain-free during daily wear.
I haven't ordered these but now knowing they are made and shipped from China and reading the reviews says alot. Items are never ever what they say. I recently order shorts. They had a size chart for waist so I thought I would be fine. Got them and I couldn't even put them over my hips. It says no returns but I sent a picture of them at my hips and pic of my jeans showing the size and there's together. You can't dispute that. They did refund me as I said I would contact my bank.
I'm only giving them a 5 is so the post would get read. Always, Always read the reviews and find out where the product is coming from. You'll find almost entirely it's China and take the time to look at the product. Do you honestly think you can purchase the
Shoes or any other product they advertise for such a cheap price? Any pair of shoes that looks like the ones they're advertising would almost certainly be anywhere from 100 to 200 dollars anywhere else. I have never purchased from them I just hate scammers. So the date shown isn't real, you can't post without a date.
Horrible. Shoes showed up almost 2 months after they were paid for. Did not fit. They refused to accept return. One pair doesnt even have a size marking or code. They insisted otherwise even though I sent photos. Never again. Considering suing them even though the amount is under $100. The arrogance and lack of consideration has to stop
Same issues as the other reviewers. Waited weeks and when they were finally delivered yesterday, did not even come close to fitting my feet. Crappy workmanship and they gave off a noxious chemical oder that was so bad, I had to put them into the garage. I contacted customer service about returning / refunding and actually heard back quickly; however, they offered a $5 refund (on a $75 order) plus 20% off on another pair. Total BS...just another CCP company ripping off customers...I feel like a dolt. Oh well, live and learn. DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY!!!!!!
Almost not worth the bother, given the reviews here. Wish i knew about trustpilot before ordering! Same experience here. Crappy fake shoes, glued together, not handstitched as advertised. The shoe strap broke as they were being put on for the first time. According to them, this made them "used" and ineligible for a return. After 14 emails back and forth, they agreed to a 10$ refund on 50$ shoes. I highly doubt i will ever see that 10$.
Much like everyone else here, I had a horrible experience with this company. If I could give them a minus 100 I would. Wanted to return everything because it didn't look like what was on their website, they only would give me a small credit $5.00 and a discount for more purchases and made me take pictures of everything. Kaegreel is a rip off so don't buy anything from them.
The good news, I paid with PayPal and they refunded all of my money ($185.00) so kudos to PayPal! I was very pleased with how PayPal handled everything.
If you don't want to be disappointed... don't order from this company.
Go to a shoe store and try on before buying shoes.
We ordered...tool 3 weeks and size was smaller even though the number on the shoe showed the supposedly correct size. Returned...sent a replacement and also to small...
If I could give them 0 stars I would. Complete scam here, ordered shoes, never received them and now they won't answer me to provide a refund. Don't waste your money. This company should be prosecuted.
Well I have to say this company should not be allowed to do business in the U.S. As I read other reviews, something I should have done before ordering, I am not alone. I received 2 pairs of shoes that looked like something I could have gotten at Payless but for 1/2 the price and at least 50% better quality. They were cheap and appeared to be glued at the soles. To return them, at my expense to China would probably have been cheaper than to buy them but I will never use Kaegreel again, and shame on Facebook for not vetting the companies that advertise and sell on its site. I guess it is their right but I have done business with at least 5 companies advertised on Facebook and this is the 1st time I actually received a product that I didn't cancel due to incredibly long ship times. I think they are all based in China. If I could give 0 stars I would, terrible company, products are pieces of sh**.
This company is a total rip off!
I beg you not to order from these people!
They’re a scam and their customer service is absolutely horrendous!!!!
They’re located in communist China!
WOW. I wish I had seen this before ordering. I (finally) received my sandals and they SMELLED like old tires. Not just a whiff but reeked and were unwearable.
Their customer service offered a $3 refund (on a $50 item) and then suggested I take a photo to show the damage.
I have filed a resolution with PayPal but we'll see how that goes. Going to share my experience in every social channel I can. Just so awful.
Terrible Business Practices: They make you pay return shipping fees to China
Ordered two pairs of shoes: despite being the same size, neither fit right (one too big, one too small). Kaegreel's return "policy" is absolutely deceptive - if it's a problem with fit YOU have to pay return shipping to China despite them having a forwarding center in the US as listed on their website.
If I could give ZERO stars would. Website is VERY deceiving!! CUSTOMER SERVICE IS AWFUL!! These shoes are shipped from China…to return them we had to pay shipping $$$$ AND they would give us $8.00 back… no typo here!!! $8.00!!! I guess that is what it costs to make them. With so many shoe companies with GREAT customer service…DO NOT BUY FROM THIS COMPANY!! VERY FRUSTRATING TO DEAL WITH!! They obviously do not stand behind their product!!!
I agree with everyone else on here. I bought a pair of shoes around Christmas time knowing that I was moving to Portugal in mid February. They said that I could expect mey shoes in 10 days to 2 weeks. When they hadn't shipped in early February, I sent the customer service department 3 emails to either ship them to my new Portugal address or give me a refund. Everytime, I would get back a Robo response. They finally shipped the shoes but to my old address in the USA and after when I wrote them to tell them that they are the most incompetent company I have dealt with in my life, they then bragged that they delivered my shoes. The IRS is easier to deal with. Now I am dealing with the fact that they send me daily emails with promotions. Everyday, I hit "unsubscribe" and they still send them. If I had a choice of going barefoot or buy a pair of their shoes, I would go barefoot. If I could give them zero stars, I would.
After contacting them to tell them that I want to unsubscribe, I received this email right away. At least I know that someone is reading the emails:
"You're the f****ing cockroaches.(They used the full word) This is your first email. Idiot." March 31, 2024
Complete SCAM . . . placed an order on FEB 27, 2024. Received "tracking information" on MAR 14. As of MAR 29, the trackingy continues to show "Item waiting to be picked up by carrier" as it did on MAR 14. The company's info leads consumers to believe they are located in the US, but they are in China. Wish I had checked here first. Paid by PayPal, and am now demanding a refund.
Ordered and paid $153 on Jan. 13, 2024. Contacted them on Feb. 1 asking for info. Never received a response. Based on the reviews here from others, I'm not the only one. Beware of this scam!
Note to other buyers using kaegreel.com. once I saw there was no tracking info after two weeks I realized there may be a scam. Fortunately I used PayPal for the purchase. This was wiser than giving them my cc info directly. I didn't bother to try to email them directly. Instead I contacted PayPal. They then forwarded my message to the company. Of course they responded with a Chinese company tracking number. I knew this was probably a delay tactic, so I chose to escalate the the matter to a case. This is the step you need to tak in order to get a refund via PayPal. (case escalation) Now I wait to get the case resolved which should result in a full refund.
If you didn't use PayPal and paid directly using your cc, it maybe harder to get your money refunded. Don't hesitate to call the custom service number on the back of your card to get the process started. Unfortunately, the cc company will also tell you to contact the seller, but you might receive a "provisional" courtesy refund while the whole process plays out.
I would give them NO stars if I could. I ordered in early December and as of last week had not received them (8 weeks + since order). Fully paid for. So last week, via Kaegreel website, I wrote customer service to cancel. Never heard back. TODAY (2/26) I get notice my order is on its way. I told them in initial email last week I wanted to cancel and a refund.
SCAM....BE CAREFUL.
Worst company ever. Don't let this this company take your money. They will hold it and make interest off it and send you $3 worth of crap and charge you $85 and you will wait 3 months! if you order Don't complain because everyone says they suck
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