大错特错
I went to Karavel to find insoles in order to improve my limp. I went to the "specialist" who took 5 pairs of shoes (that I bought at Karavel) and he placed insoles into 5 left shoes of those. Come to find out that he put the "lifts" in the wrong shoe!!! My right shoe is the one that needed the lifts, according to my podiatrist. I went into the store and a very kind saleswoman went to the manager (?) who said that he would "correct the issue himself". When I called and spoke to the manager, he said, "That is up to RJ, if he wants to correct the error or not". Well, RJ refused and I am now an owner of 5 pairs of shoes that I am unable to wear and will need to take to the Shoe Hospital and PAY to have their error corrected. I will never ever shop at Karavel nor buy another (even) sock from them. Am done. What happened to "acknowledge" errors and take responsibility for them? I spent well over $400 for the 5 pairs of shoes and am now stuck. Take good heed. "The customer ain't always right, are we?" Carolyn P
Avancus
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