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Unreleased Refunds Held in "Processing" Since August 16 – $7,585.88 USD Withheld (Element Colors / PoppoTopup)
I am posting this formal notice regarding $7,585.88 USD in unreleased customer refunds on PoppoTopup, operated by Element Colors Electronic Entertainment Limited (19H Maxgrand Plaza, San Po Kong, Hong Kong; UK entity: Element Colors Technology Limited).
On August 16, 2026, multiple high-value orders failed delivery and were formally accepted by the system for cancellation and refund.
The customer dashboard officially placed all three transactions into "Processing" status for refund, yet the merchant has withheld the funds for weeks without releasing the credits back to the original payment cards:
Order 26081601460: $3,251.09 USD (Status: Processing Refund)
Order 26081601457: $3,251.09 USD (Status: Processing Refund)
Order 26081601455: $1,083.70 USD (Status: Processing Refund)
Photographic Evidence of Unreleased Refunds:
postimg@cc/t1kJJcM2
(Note: replace @ with a dot to make the link work)
According to Element Colors' published Refund Policy:
Section 1(1): Delivery is not completed within the specified time after purchase.
Section 1(3): Orders that have been paid but not processed.
Section 2: Refunds for Visa/Mastercard payments must be deposited directly into the original payment card.
Customer support continues to stall the release of these settled merchant credits, stating that refunds cannot be finalized internally and instructing customers to seek recourse through their banks. Retaining customer funds after delivery failure and system refund acceptance violates Element Colors' own legal policy and standard card brand operating rules.
I demand that Element Colors management immediately execute the refund reversals for these three orders to the original payment cards. If these refunds are not executed within 48 hours, complete audit logs will be submitted directly to acquiring payment processors and card network compliance desks.
Unreleased Refunds Held in "Processing" Since August 16 – Over $17,800 USD Withheld (UID: 100032741)
I am posting this formal notice regarding $17,832.54 USD in unreleased customer refunds on PoppoTopup, operated by Element Colors Electronic Entertainment Limited (19H Maxgrand Plaza, San Po Kong, Hong Kong; UK: Element Colors Technology Limited).
On August 16, 2026, multiple orders failed delivery and were accepted by the system for return and cancellation. The dashboard officially moved all six orders into "Processing" status for refund, yet the merchant has withheld the funds for nearly three weeks without releasing the credits back to the original cards:
Order 26081602104: $9,851.78 USD (Status: Processing Refund)
Order 26081602111: $4,944.57 USD (Status: Processing Refund)
Order 26081602092: $2,999.70 USD (Status: Processing Refund)
Order 26081602115: $19.91 USD (Status: Processing Refund)
Order 26081602070: $11.18 USD (Status: Processing Refund)
Order 26081602078: $5.40 USD (Status: Processing Refund)
Photographic Evidence of Withheld Funds: postimg@cc/gallery/tbD0nQS
Replace @ with a dot
According to Element Colors' published Refund Policy:
Section 1(1): Delivery not completed within specified time after purchase.
Section 1(3): Orders that have been paid but not processed.
Section 2: Refunds for Visa/Mastercard payments must be deposited directly into the original payment card.
When contacting customer service to finalize the payout, support stalls the process by stating the refund "cannot be processed, only managed." Withholding settled merchant credits and refusing to finalize documented refunds breaches both Element Colors' stated terms and card brand merchant rules.
I demand that Element Colors management immediately execute the refund reversals for account UID 100032741 to the original payment cards. If these refunds are not executed within 48 hours, full transaction documentation and chat logs will be submitted directly to the acquiring payment processors (including Airwallex) and card network compliance desks.
Please stop emailing me, i'm begging you, you send a new promotion email every day.There cant be that many discounts...prices are just too high..leave me alone,please
KAVIP 回复2026-06-30
We sincerely apologize for any inconvenience this may have caused. Please email your account information to [email protected], and we will assist you in unsubscribing. You can also click the “Unsubscribe” button at the bottom of the email to unsubscribe.
The overall experience was just average. The order processing took longer than expected. and customer support responded slowly without providing effective solutions. Compared with other top-up platforms,i will not choose this service again for my next purchase
KAVIP 回复2026-06-17
We sincerely apologize for letting you down on this occasion.
The two issues you raised — slow order processing and unhelpful responses from our support team — are being taken very seriously. Please send your order number to us via email at [email protected], so that we can prioritize your case for immediate review and resolution.
Thank you for taking the time to share your feedback. This is very important to helping us improve our service.
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