Unreleased Refunds Held in "Processing" Since August 16 – Over $17,800 USD Withheld (UID: 100032741)
I am posting this formal notice regarding $17,832.54 USD in unreleased customer refunds on PoppoTopup, operated by Element Colors Electronic Entertainment Limited (19H Maxgrand Plaza, San Po Kong, Hong Kong; UK: Element Colors Technology Limited). On August 16, 2026, multiple orders failed delivery and were accepted by the system for return and cancellation. The dashboard officially moved all six orders into "Processing" status for refund, yet the merchant has withheld the funds for nearly three weeks without releasing the credits back to the original cards: Order 26081602104: $9,851.78 USD (Status: Processing Refund) Order 26081602111: $4,944.57 USD (Status: Processing Refund) Order 26081602092: $2,999.70 USD (Status: Processing Refund) Order 26081602115: $19.91 USD (Status: Processing Refund) Order 26081602070: $11.18 USD (Status: Processing Refund) Order 26081602078: $5.40 USD (Status: Processing Refund) Photographic Evidence of Withheld Funds: postimg@cc/gallery/tbD0nQS Replace @ with a dot According to Element Colors' published Refund Policy: Section 1(1): Delivery not completed within specified time after purchase. Section 1(3): Orders that have been paid but not processed. Section 2: Refunds for Visa/Mastercard payments must be deposited directly into the original payment card. When contacting customer service to finalize the payout, support stalls the process by stating the refund "cannot be processed, only managed." Withholding settled merchant credits and refusing to finalize documented refunds breaches both Element Colors' stated terms and card brand merchant rules. I demand that Element Colors management immediately execute the refund reversals for account UID 100032741 to the original payment cards. If these refunds are not executed within 48 hours, full transaction documentation and chat logs will be submitted directly to the acquiring payment processors (including Airwallex) and card network compliance desks.